There’s a maximum of two persons per session.

No. Only those people participating in a Qantas Flight Simulator Session will be permitted entry.

Absolutely not, these sessions can be tailored to suit the level of knowledge and experience you have. Your instructor will brief you before your Qantas Flight Simulator session.

Yes, the Qantas Flight Simulator is designed to give you complete hands on flying.

Qantas Flight Simulator sessions will be conducted in a Boeing 787-9 Dreamliner simulator.

Yes, all simulators used by Qantas have full motion capability.

The minimum age is 12 years old. Anyone under 18 years of age must be accompanied by a responsible adult and their parent or legal guardian must give consent to their participation.

For your comfort and safety, you must be dressed appropriately in smart casual clothing and flat shoes. Ladies may prefer to wear trousers. No thongs or high heels are permitted.

The use of mobile phones, cameras, video cameras or similar recording equipment as well as tripods, lighting etc. aren’t permitted. You’ll receive a photograph commemorating your session which will be taken by a Qantas representative.

No, you'll be required to turn off your mobile phone during the experience due to sensitive equipment on board the flight simulator. This includes the use of camera phones.

No, simulator time is not the same as "flight time". Qantas Flight Simulator sessions are not professional pilot training. They’re designed to be "fun experiences".

No. Qantas Flight Simulator is not suitable for professional pilot training and pre-interview preparation for airline selection is strictly prohibited.

Yes, all simulators used by Qantas are level D certified by CASA and used to train the pilots that fly Qantas aircraft.

Once you have redeemed your flight experience a representative from the Qantas Flight Simulator will contact you within 2 business days to organise a time and date for your experience. They’ll book in your experience on your preferred date and time (subject to availability). If a suitable time can’t be confirmed your payment will be refunded.

Subject to Qantas Flight Simulator Session availability, the sessions may be rescheduled if notified by you at least 14 business days before the session. If you don’t notify us within 14 business days it's unlikely we’ll be able to reschedule the experience. Please contact our Call Centre on 13 11 31.

Yes, provided you confirm and undertake that you have the authority to accept and do accept the Terms and Conditions on behalf of all participants and have the authority to act on behalf of all participants with respect to the booking.

Each experience will go for approximately 2.5 hours with 1 hour spent in the simulator.

All persons are required to arrive at the Qantas Flight Simulator facilities and check in at Security at least 15 minutes prior to their Qantas Flight Simulator Session.

It’s the responsibility of the participant to allow sufficient travel time prior to the Qantas Flight Simulator Session, particularly when travelling from interstate. Any late arrival will shorten the entire simulator experience and may be cancelled at Qantas' discretion.

No, due to security and regulatory requirements you can’t.

Drinks and light refreshments will be provided before your Qantas Flight Simulator session. No food or drink is permitted in the simulator.

Your Instructor will be able to offer a complete selection of airports based on the Qantas network.

Qantas will conduct a security check on all persons participating in a Qantas Flight Simulator session prior to arriving at the centre. Qantas Security requires all persons to present a current drivers licence or valid passport upon entry. In the event you or your guest don’t bring appropriate ID, you’ll not be permitted access to the facility and in such circumstances Qantas Flight Simulator reserves the right not to refund your experience.

No person returning an adverse security check, at Qantas' discretion, will be permitted entry to the Qantas Flight Simulator premises or to participate in a Qantas Flight Simulator Session. In the event that an adverse security check is returned with respect to any participant in a booking, Qantas will cancel the Qantas Flight Simulator Session and issue a full refund with respect to the booking.

All information provided for security clearances is held securely and in accordance with the Qantas Privacy Statement.

Qantas Flight Simulator involves a degree of physical mobility and may not be suitable for some people. Participants must be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the motion of the simulator. Qantas Flight Simulator advises that pregnant women should seek medical advice prior to undertaking a simulator session due to the potentially volatile nature of the simulator ride.

Epilepsy - persons who have a history of epilepsy must advise Qantas Flight Simulator at the time of booking.

Heart Condition/Stroke - persons who have a history of heart complaint/pacemakers must advise Qantas Flight Simulator at the time of booking.

At the time of booking your Qantas Flight Simulator session you are required to notify Qantas Flight Simulator of any medical condition(s) that may affect your ability to undertake a Qantas Flight Simulator session. Please check with us at time of booking if you have any concerns.