Neil Perry at Home Cooking Class

Terms and conditions

1. General

1.1 These terms and conditions (Terms) apply to the Neil Perry at Home online cooking class (Class).  You agree to the Terms when you purchased to participate in the Class. 

1.2 These Terms apply in addition to the Qantas Store Terms and ConditionsOpens external site. If there is any inconsistency between the Qantas store terms and these Terms then these Terms will apply to the extent of the inconsistency.

1.3 The Class is provided by Neil Perry at Home and is only available to Qantas Frequent Flyer members residing in specified areas of Queensland, New South Wales, Victoria and ACT, that are aged 21 or over. See qantas.com for eligible postcodes.

2. Classes

2.1 You are purchasing to participate in a specific Class.  Once purchased, you cannot change it to another Class. 

2.2 The Class includes sufficient ingredients for two persons and recipes to prepare the dishes for the selected Class. 

3. Deliveries

3.1 Neil Perry at Home determines, at its sole discretion, the locations to which the ingredients can be delivered. There is no guarantee that Neil Perry at Home will deliver to your nominated location or postcode. If this is the case, then you will be contacted and offered a full refund.

3.2 Subject to clause 3.1, deliveries will be made by Neil Perry at Home chosen delivery partner who will endeavour to deliver:

(a) within the delivery dates/times specified on qantas.com; and

(b) to the address nominated when purchased.

3.3 No changes to delivery address or time/dates will be accepted.

3.4 If you are not at the nominated address at the time of delivery, the ingredients will be left unattended at your nominated address. The ingredients will be at your risk from the time of delivery to your nominated address.

3.5 Your order will be refrigerated to the point of delivery. Refrigerated items will be packaged by Neil Perry at Home and will include a gel pack to maintain temperature to the point of delivery.

3.6 You are responsible for ensuring that refrigerated items, once delivered to your nominated address, are promptly refrigerated and that the temperature of the refrigerated items are maintained within safe levels. 

4. Accessing the Class

4.1 Participants must have purchased a Class in order to access that Class.

4.2 The Class shown live on Instagram Live via a private Instagram account and all participants must:

(a) have a working internet service capable of receiving streaming video; and

(b) have an Instagram account; and 

(c) follow the link to the nominated private account provided to you before the Class, in order to view the Class. 

4.3 If you have technical issues or are unable to access the Class, Neil Perry at Home will provide you with access to a pre-recorded cooking demonstration.  Subject to applicable law, participants are not entitled to any refunds.  

5. Payments

5.1 Payment must be by credit or debit card or by Qantas Points.  All prices include GST and are quoted in Australian dollars.

5.2 Subject to applicable law, the Class is non-refundable.  

5.3 You may transfer the class to another person. Delivery will, however, be made to the address nominated at the time of purchase. 

6. Changes and Cancellation

6.1 Neil Perry at Home reserves the right to vary or modify the menu or discontinue any feature or part of the Class without notice and without liability.

6.2 Neil Perry at Home will not accept any requests to alter/change dishes.

6.3 Neil Perry at Home may reschedule or cancel any Class.  A full refund will be provided should Neil Perry at Home cancel the Class or if you are unable to attend a rescheduled Class.

7. Refunds and Privacy

7.1 By purchasing to participate in a Class:

(a) you agree to receive emails, messages or other communications in connection with the Class you’ve purchased and the delivery of ingredients; and

(b) you consent to allow Qantas to share your details (name, address, phone number and email address) with Neil Perry at Home and other third parties for the purpose of fulfilling your order.

8. Liability

8.1 Neil Perry at Home is a trading name of Soy Tea Pty Ltd (ABN 69 134 641 062).  

8.2 Qantas, Neil Perry at Home and Soy Tea Pty Ltd will not be responsible for any loss (including theft) of delivered ingredients or their spoilage following delivery.

8.3 Some of the ingredients will not be suitable for persons with an allergy and dietary requirements. It is your responsibility to determine what products are suitable for you.

8.4 To the extent permitted by law, Qantas, Neil Perry at Home and Soy Tea Pty Ltd limit their lability, at the option of Soy Tea Pty Ltd, to the resupply of a purchased Class or to the provision of a full refund of purchase. 

8.5 These Terms are governed by the laws of New South Wales Australia.