Matt Sprem, co-founder of White Horse Coffee, is passionate about local brews. “We’re blessed to have so many great roasters in Australia,” he says. But it’s customer service that has set his business apart ever since opening its first café in Sydney’s Sutherland Shire in 2008. White Horse Coffee now supplies about 180 wholesale partners, including eateries, schools, offices and even churches, and provides unlimited training to its baristas around the country. “It’s all about building that relationship with your partners, working together and making it a success for both parties.”
GET POINTS + PEACE OF MIND
“Coffee is a fruit; fresh roasted is best,” says Sprem. If a delivery vehicle breaks down, his team depends on the NRMA for its roadside assistance. “It’s about not letting down your partners, always having the coffee there on time. And partners like to greet our drivers, maybe chat about the latest beans and blends. Again, it’s relationships.” As well as earning 4 Qantas Points per $1 spent on roadside for White Horse Coffee’s fleet of seven vehicles, Sprem puts his trust in the NRMA’s ability to service anything from passenger vehicles to trucks. “If there’s a breakdown, the NRMA can handle it and get the driver safely out of a situation and back on the road to work.”
HARNESS PEOPLE POWER
The Qantas Points, which the business earns through the NRMA, go straight into travel – flying and accommodating team members for trade shows and competitions here and overseas, as well as to meet with partners. “I’m a face-to-face person. There’s nothing like spending time with someone, feeling their energy and sharing a cup of coffee because that’s what we do.
on roadside assistance for your whole business fleet.1
A business must be a Qantas Business Rewards Member to earn Qantas Points for the business. A one-off joining fee of $89.50 applies, is inclusive of any applicable GST and may be varied by Qantas from time to time, without notice, in its absolute discretion. Membership and Qantas Points for business are offered under the Qantas Business Rewards Terms and Conditions and earning thresholds apply.
1. NRMA Business Members will earn 4 Qantas Points per $1 spent on eligible products. Qantas Points for NRMA Business Motoring Members are offered under the NRMA Business Rewards Terms and Conditions. Payment must be made to the NRMA no later than two business days after the renewal due date. Qantas Points will be credited to the Member’s Qantas Business Rewards account within 30 days of payment to the NRMA. Any claims in relation to Qantas Points under this offer must be made directly to NRMA by emailing email@example.com. Insurance Australia Limited (trading as NRMA Insurance) and its related entities are separate and unrelated to National Roads and Motorists’ Association Limited.
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We pay respect to Elders past, present and emerging.