Member success story:

Bang Bang

 

Kale McDonald

Bang Bang

A better way to…

Turn card payments into staff rewards

For this growing bar and restaurant group, reliable EFTPOS is a must. Qantas Points are a bonus, helping to build a loyal team. 

Border closures, lockdowns and the “great resignation” have left many industries – especially hospitality – desperate for staff. But that’s not the case for Kale McDonald’s Bang Bang restaurants – high-end odes to South-East Asian cuisine – in Byron Bay and Noosa Heads. “Our core crew stuck by us through the pandemic,” says McDonald, the restaurants’ co-owner and general manager. He attributes his staff’s loyalty (some have been on board for a decade) to career development opportunities, training and rewards. “We have close personal relationships with these people and have given them the confidence that as we grow, so will they.”

Bang Bang accrues Qantas Points by using Live Payments, a Qantas Business Rewards partner. The cashless payment service designed for SMEs offers up to 1 Qantas  Point per $1 transacted through a payment terminal. With a dedicated relationship team,  no lock-in contracts and a rental fee based on volume, it’s a smart choice for a seasonal business like Bang Bang. 

McDonald and his partners use the points to book upgrades for staff, a way to recognise hard work over a hectic summer and those who go above and beyond.

The gifts unintentionally return value to the restaurant group. When business development manager Dylan Jones travelled to remote parts of Thailand using Qantas Points earned through Qantas Business Rewards, he enriched his understanding of the cuisine, experiencing new flavours and traditional cooking methods. 

For McDonald, who is opening another restaurant in Ballina, NSW, business is changing fast, as traditional tourist areas attract sea changers. “It’s getting better by the day. Since COVID, more and more people are leaving cities for holiday areas like Byron and Noosa. The challenge is balancing our desire to expand while maintaining the integrity of what we have.”

Earn Qantas Points, enjoy daily settlements, and a dedicated relationship manager with Live Payments

  1. 1. EARN POINTS ON PAYMENTS

    Cashless payments are the norm; a device that generates Qantas Points is not. “Bringing in Live Payments from day one was an absolute no-brainer,” says McDonald. “It’s a passive way to benefit the business and the team.”

  2. 2. GET YOUR MONEY FAST

    Most banks require you to be a customer to receive same-day settlement. But Live Payments deposits funds into any bank account every business day. “It’s part of the Live Payments ethos to understand your business,” says McDonald. “They collaborate on solutions.”

  3. 3. SUPPORT AROUND THE CLOCK

    Bang Bang staff have a direct line to Live Payments relationship managers. “Our rep, Vasco, answers the phone within seconds and he knows who we are by name. I’ve never experienced such personal service from an  EFTPOS provider before.”

Make business better every day with Live Payments

Important Information

A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Live Payments customers that join here. Membership and Qantas Points are subject to the Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Live Payments Terms and ConditionsOpens external site. Live Payments black; members will earn 1 Qantas Point for every $1 transacted (including GST) via the Live Payments black Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions. Members will earn 0.5 Qantas Points for every $1 transacted (including GST) via the Live Payments black Merchant facility for American Express transactions. Live Payments gold; members will earn 1 Qantas Point for every $2 transacted (including GST) via the Live Payments gold Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions. Members will earn 1 Qantas Point for every $4 transacted (including GST) via the Live Payments gold Merchant facility for American Express transactions. Live Payments green; members will earn 1 Qantas Point for every $25 transacted (including GST) via the Live Payments Merchant facility for Visa, MasterCard, Debit (EFTPOS) and American Express transactions. Qantas Points will be credited to the Members’ Business Rewards account within 60 days of receiving your End of Month Merchant Statement from Live Payments. Qantas Points cannot be retrospectively claimed for existing customers and can only be earned once Live Payments has been provided with the merchant’s Qantas Business Reward number. Any claims in relation to Qantas Points under this offer must be made directly to Live Payments by calling 1300 780 788 or emailing support@livepayments.com.au

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. ​
We pay respect to Elders past, present and emerging.