How to use Qantas Points to book flights

We're excited to announce that now it’s even easier to use the Qantas Points that your business earns with the launch of new functionality to book flights using points directly from your Business Rewards account.

What's changed?

Eligible Qantas Business Rewards members can now redeem points directly from their Business Rewards account on Classic Flight Rewards, Points Plus Pay - Flights, additional baggage allowance and seat selection, saving your business money on travel costs.

Users who previously had permission to ‘transfer points’ out of the Business Rewards account to any nominated Frequent Flyer account will now also have access to this new functionality, and will be able to view, select and book flights, seats and bags using the business’ points when logged in and booking flights from their Qantas Business Rewards account.

Which flights can I book?

Step-by-step guide to booking flights with points

How do I change a flight booked with points?

What flights can my business book directly using Qantas Points?

If you have permissions to use your business’ points, you will now be able to see and book Classic Flight Rewards or use a combination of points and cash on any flight booking using Points Plus Pay when you’re logged in and booking flights from your Qantas Business Rewards account.

Classic Flight Rewards

Points Plus Pay - Flights

Classic Flight Rewards are available on eligible flights with Qantas and Jetstar. Classic Flight Rewards provide Qantas Business Rewards members with a great way to fly for a fixed points amount excluding taxes, fees and carrier charges.

Use Qantas Points to book any available seat on any Qantas flight with a QF flight number, Jetstar flight with a JQ flight number or selected partner airlines when travelling on a Qantas fare and booking from your Business Rewards account.

Traveller earns Status Credits
Traveller earns Qantas Points
Business earns Qantas Points
Access member discounts for business
Fixed points amount (excluding taxes, fees and carrier charges)
Use Qantas Points to pre-purchase additional baggage and seating selection directly from your Business Rewards account for you and your employees, making it quicker and easier to book your flight for business.

Traveller earns Status Credits
Traveller earns Qantas Points
Business earns Qantas Points
Access member discounts for business
Able to choose the amount of points to redeem (including taxes, fees and carrier charges)
Use Qantas Points to pre-purchase additional baggage and seating selection directly from your Business Rewards account for you and your employees, making it quicker and easier to book your flight for business.

Classic Flight Rewards start from as little as 8,000 points on Qantas flights excluding taxes, fees and carrier charges.

You need a minimum of 5,000 points for your Qantas booking or 3,500 points for Jetstar. After selecting your preferred fares, you can use the Points Plus Pay slider on the 'Options' page to change the mix of cash and points. Points are variable and will be quoted at the time of booking and includes taxes, fees and carrier charges.

Step-by-Step guide - Booking flights using points from your Business Rewards account

Step 1: Log in to your Qantas Business Rewards account and start your flight search from your dashboard

It's important to note that to redeem points directly from your business account, you’ll need to be logged into your dashboard on the Qantas Business Rewards website

If you have permissions to use points, you’ll notice the Flight Search panel will now show two new buttons allowing you to select if you’d like to use points or cash for your flight booking:

Step 2: Select ‘Use Points’ or 'Use Cash' and search for flights

By selecting ‘Use Cash’ or ‘Use Points’ this will allow you to view the flight details appropriate to your booking, however you can also change this view later in your flight search.

Select 'Use cash' to view the cost of flights in cash, along with any available Classic Flight Rewards. Select 'Use points' to view the cost of flights in points (using Points Plus Pay), along with any available Classic Flight Rewards.

Select if you would like to ‘Use cash’ or ‘Use Points’
Enter your 'From' and 'To' locations and dates
Select from your stored traveller list, or if you don’t have their details stored select ‘Additional Passengers’
Click ‘Search Flights’

Step 3: Select your flight

Once you’ve landed on the flight options page, you’ll notice a few changes:

View your business points balance before selecting - in the top right hand corner, we’ll display your current points balance for your business so you know how many points you have to redeem.

Select your preferred flights, review your choice and click ‘Continue’

If you have selected ‘Use Cash’ – you’ll now be able to see and combine Classic Flight Rewards and standard fares when selecting flights. Your Business Rewards Member Deal discount will be visible on eligible fares in this view – just look out for the blue star.

If you have selected ‘Use Points’ - you will see the total cost of the flight options in points, if you are planning to use a combination of cash and points this can be adjusted later in the flight booking process. Your Business Rewards Member Deal discount will be visible on eligible fares in this view - just look out for the blue star.

Step 4: Express Checkout OR choose the amount of points and cash you want to use for Points Plus Pay

f you are using points to pay in full or are booking a Classic Flight Reward and have selected a stored traveller and their profile is up to date, you can select ‘Express Checkout’ to finish your booking. It's important to note that if you select ‘Points Plus Pay’ flights, you’ll be charged the full amount of points for that flight.

If you’d like to reduce the amount of points used and pay a portion in cash, make sure you hit ‘Continue’

Step 5: Use the ‘Points Plus Pay’ slider to elect how many points you’d like to use towards this flight.

You can choose to pay for the whole flight (including taxes, which also applies to Classic Flight Reward bookings).

Step 6: Add additional baggage or seat selection

When making your booking, you can purchase an additional baggage allowance for lower rates than at the airport when making your booking. You can purchase additional baggage using cash or your business’s Qantas Points^{^}.

You can also select your seat on Qantas operated flights⁺ after making a booking. Standard seat selection is complimentary if you're:

travelling on any Qantas operated domestic service,
travelling internationally in Economy on a Saver or Flex fare,
travelling internationally in First, Business or Premium Economy cabins,
Platinum One, Platinum, Gold or Silver Qantas Frequent Flyers or equivalent oneworld and Emirates Skywards Frequent Flyers,
travelling on an Economy Classic Flight Reward, or
on the same booking and travelling with any of the above-mentioned travellers.

Seat selection is available for a charge if you're travelling in international Economy on sale fares and can also be purchased using cash or points from within your businesses account.

Step 7: Complete your booking as normal

If you’ve added stored travellers to your booking, these will be automatically appended to the booking ready for you to review. If you have permission to also view and manage stored company cards, you’ll be able to also use these cards to pay for any cash portion of the booking.

Changing flight bookings made using points

Once you’ve made your booking, users with permissions will be able to see it within the business’ Manage Bookings page in your account. With all bookings (made using points or cash), you can click the ‘Manage’ button to do things like adding seats, extra baggage or book a hotel or car.

Who can change a Classic Flight Reward Booking?

Only users who have permissions to ‘Use Points for your business’ and ‘Manage Company Bookings’ enabled will be able to change flights that were booked as a Classic Flight Reward.

Users who have permissions to use points and manage company bookings can also change flights made by other travel arrangers in your business. However, users who don’t have permissions will see a message when trying to manage the booking and the ‘Change’ icon will be greyed out.

Who can change a Points Plus Pay booking?

Account users with the permission to 'Manage company bookings' will be able to change Points Plus Pay - Flights bookings online, but any change fees or fare difference will be collected in cash only.

TIP: Other users in your business who have the permissions to ‘Use Points’ and ‘Manage Company Bookings’ can also change and modify Classic Flight Reward bookings on your behalf. They just need to select your flight on the ‘Manage Company Bookings’ page in the business’ account and click ‘Manage’ on your flight.

How to change a Classic Flight Reward booking:

Step 1: Find your upcoming booking in the ‘Manage Company Bookings’ list, and click ‘Manage’

Step 2: Scroll down to the Flight Details area. If you have permission, you should see the ‘Change’ button.

Step 3: Select the flights you wish to change using the check-box. You can change both segments, or just one. A calendar will appear asking you to select your new date. Click ‘continue’

Step 4: Choose your new flight. Once selected, reconfirm your options and click ‘Continue’.

Note - you can upgrade your flight to a different class, or if your class of travel is not available you can also downgrade to a lower cabin class. Points will be refunded back to you (minus any change fees)

Step 5: Checkout, reconfirm your flight details and check for any differences in points or taxes. To proceed, acknowledge the T&C’s and confirm your trip.

Step 6: Once its been completed, you’ll be redirected to the Manage Your Booking page and a see a confirmation banner

^{Important Information}

A business must be a Qantas Business Rewards member to earn and use Qantas Points for the business. A one-off joining fee of $89.50 may apply, is inclusive of any applicable GST and may be varied by Qantas from time to time, without notice, in its absolute discretion. Membership and Qantas Points for business are offered under the Qantas Business Rewards program Terms and Conditions and earning thresholds apply.

^ A business can redeem Qantas Points directly from their Qantas Business Rewards account on Classic Flight Rewards or Points Plus Pay flights, paid seat selection and additional baggage allowance (when purchased at time of flight booking), and/or transfer Qantas Points out of the Qantas Business Rewards accounts into any individual’s Qantas Frequent Flyer account. A business must be a Qantas Business Rewards Member and registered for GST or be an Australian Public or Private entity or other incorporated company, and not be a travel agent or on a Corporate Deal with Qantas to redeem Qantas Points on Classic Rewards and Points Plus Pay-flights. In order to transfer or directly redeem Qantas Points from a Qantas Business Rewards account, the business account must have a balance of at least 3,000 Qantas Points. You must be a Qantas Frequent Flyer member to earn, transfer and redeem Qantas Points as an individual. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions. We recommend you consult your accountant or tax adviser to ensure you understand possible tax implications, for example fringe benefits tax (if applicable). A business must be a Qantas Business Rewards Member and registered for GST or be an Australian Public or Private entity or other incorporated company, and not be a travel agent or on a Corporate Deal with Qantas to redeem Qantas Points on Classic Rewards and Points Plus Pay-flights. Seat selection: You can select your seat on all Qantas operated flights (excluding select regional services). Fees may apply. Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft. For more information, visit qantas.com/seatselection. Additional Baggage: Baggage limits vary by aircraft type, route, and date of travel. Piece, size and weight restrictions apply. For more information, visit qantas.com/baggage

+ Savings are available exclusively to Qantas Business Rewards Members on the base fare of selected fares only and do not apply to taxes, fees and carrier charges. Availability is limited. Member Deals are subject to the Qantas Business Rewards Terms and Conditions.

~ Classic Flight Rewards are available on Qantas, Jetstar and select partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) in addition to the points required. Status Credits and Qantas Points will not be earned on Classic Flight Rewards. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program Terms and Conditions.

** Points Plus Pay allows you to choose the number of points you redeem above a specified minimum level and pay for the remainder with an accepted payment card (including VISA, MasterCard or American Express). Points Plus Pay Flights are available on any flight with a Qantas (QF) or Jetstar (JQ) flight number or selected partner airlines when travelling on a Qantas fare and booking on qantas.comOpens external site for yourself or any eligible family member. As long as there is a seat available for sale, you can book a Points Plus Pay - Flight. The points required for a Points Plus Pay - Flight includes taxes, fees and carrier charges (except any local airport fees or charges collected at the time of check-in) are subject to change and are quoted at the time of booking. Qantas Points and Status Credits may not be earned on some fare types or on oneworld® alliance or airline partner flights. See the Airline Earning TablesOpens external site for eligible flights and earning classes. See more information and full terms and conditionsOpens external site.

> In order to transfer Qantas Points from a Qantas Business Rewards account to an individual’s Qantas Frequent Flyer account, the business account must have a balance of at least 3,000 Qantas Points. You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions. We recommend you consult your accountant or tax adviser to ensure you understand possible tax implications, for example fringe benefits tax (if applicable).

± Qantas Points earned on air travel are determined in accordance with the Airline Earn Table. A Member's ABN and traveller's Qantas Frequent Flyer membership number must be quoted at the time of booking to earn Qantas Points for both the business and the traveller. An eligible flight means a domestic or international flight which has a Qantas 'QF' flight number on the ticket that is purchased in Australia; has a ticket number commencing with '081'; and is booked and travelled for business on or after the date the business registers for Qantas Business Rewards. Exclusions apply. The number of points awarded varies according to the business’ flying Level. Subject to the Qantas Business Rewards Airline Reward Scheme Terms and Conditions, Qantas Points are earned for each segment travelled on Eligible Flights by a Qantas Business Rewards Flyer. A segment is a portion of the journey between two consecutive points listed on an itinerary. The number of Qantas Points earned in Qantas Business Rewards is calculated by applying the percentage Earn Rate to the number of Qantas Points earned by a Bronze Qantas Frequent Flyer member in each respective booking class (including cabin bonus and Minimum Points Guarantee if applicable and excluding any bonus Qantas Points which may be offered from time to time) as specified in the Qantas Frequent Flyer Categories in the Qantas Frequent Flyer Program, for the applicable travel date. A business must be a Qantas Business Rewards Member and registered for GST or be an Australian Public or Private entity or other incorporated company, and not be a travel agent or on a Corporate Deal with Qantas to earn Qantas Points for the business from flying.

Δ You must be a Qantas Frequent Flyer member to earn Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions. Qantas Points and Status Credits (where applicable) are earned on eligible flights with a Qantas or applicable oneworld® Alliance Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. See terms and conditions and the Airline Earning Tables for details on the conditions for the applicable airline.