How to: update your Account Manager and email address

As your business grows and changes, people will come and go, but don’t let that slow down your business’ points earning potential. 

Within every Business Rewards account you can add multiple users so that the relevant people in your business can help contribute to earning Qantas Points and deliver savings on everyday expenses. As the Account Manager - you can specify any new user’s access and permissions depending on their role in the business and easily remove or update access when they leave, so it’s best to assign this role to a key member of the team, like the business owner/manager or a key decision maker. 

It's important to keep your Account Manager and the email connected with your account up to date, so how do you update important details when there's movement in your business?

Updating your Account Manager:

A hassle free way to change the account manager can be as quick and easy as an authorised email.

TIP: You can see who the current Account Manager is by logging in and going to the ‘Manage People’ section of your account - the Account Manager will have this title listed next to their name

The email needs to contain a written authorisation on company letterhead, hand signed by the existing Account Manager with the following details of the new Account Manager:

  • Name              
  • Email address
  • Contact phone number
  • Qantas Frequent Flyer membership number (if they have one)
  • Please include 'Change of Account Manager' in the email subject line

But what if the current Account Manager has already left the business?

Alternatively, if required, the business owner, director, CEO or authorised senior executive may send the request via email to qantasbusinessrewardsteam@qantasloyalty.com, with the requested information (listed above) on signed company letterhead. It may take up to two business days to change the Account Manager, once the email request has been received.

Before activating the change of Account Manager, we will also send an email to the existing Account Manager, and requester if separate, seeking confirmation of the change request. 

For any further enquiries, you can call our dedicated Qantas Business Rewards Service Centre on 13 74 78 from Mon-Sat (7am-7pm AEST).

Updating your email address

Your email address is linked to your Business Rewards profile and is required to log in to your account, or to reset your password. 

To change or update the email address linked to your Business Rewards account:

  • Call our dedicated Qantas Business Rewards Service Centre on 13 74 78 
  • or chat to one of our Agents via webchat on qantasbusinessrewards.com

(both channels available Mon - Sat,  7am-7pm AEST)

  • Upon verification of your identity, you can advise the Service Centre Agent of the new email address you would like linked to your account. 
  • The Agent will then send an email to the new email address for you to set up a new password.

Have more questions?

Contact us on webchat, or call our friendly team at the Qantas Business Rewards Service Centre on 13 74 78 Monday to Saturday (7am-7pm AEST).