How to: update your
Account Manager and
email address

As your business grows and changes, people will come and go, but don’t let that slow down your business’ points earning potential. 

Within every Business Rewards account you can add multiple users so that the relevant people in your business can help contribute to earning Qantas Points and deliver savings on everyday expenses. As the Account Manager - you can specify any new user’s access and permissions depending on their role in the business and easily remove or update access when they leave, so it’s best to assign this role to a key member of the team, like the business owner/manager or a key decision maker. 

It's important to keep your Account Manager and the email connected with your account up to date, so how do you update important details when there's movement in your business?

Updating your Account Manager:

The Account Manager can be updated easily online within your Qantas Business Rewards account. 

Users with existing Account Manager permissions can assign Account Manager status to another user via the ‘Account Settings’ page. Once submitted, the change will be processed within 24 hours and the new account manager will receive confirmation when completed.

If the account manager is unable to access the Qantas Business Rewards portal, they can send an email to from the email address they currently have listed within the Qantas Business Rewards account and request this change be made.

TIP: You can see who the current Account Manager is by logging in and going to the ‘Manage People’ section of your account - the Account Manager will have this title listed next to their name

But what if the current Account Manager has already left the business?

Alternatively, if required, the business owner, director, CEO or authorised senior executive may send the request via email to on signed company letterhead.

In your email, you'll need to provide us with your:

  • Name              

  • Email address

  • Contact phone number

  • Qantas Frequent Flyer membership number (if they have one)

  • Please include 'Change of Account Manager' in the email subject line

It may take up to two business days to change the Account Manager, once the email request has been received.

Before activating the change of Account Manager, we will also send an email to the existing Account Manager, and requester if separate, seeking confirmation of the change request. 

For any further enquiries, you can call our dedicated Qantas Business Rewards Service Centre on 13 74 78 from Mon-Fri (7am-7pm AEST).

Updating your email address

Your email address is linked to your Business Rewards profile and is required to log in to your account, or to reset your password. 

To change or update the email address linked to your Business Rewards account:

Option 1 - Update your email online 

  • Login to your Qantas Business Rewards account (using your current email address used to login)
  • Click on 'Account Settings' 
  • Under 'My Profile' , you'll see a Change button next to your email address. Click on this to start the process to update your email address
  • You'll need to complete two factor authentication, and then re-verify your email address. Once complete, you'll now be able to login using your new email address with the same password details.

Option 2 - Update via our Qantas Business Rewards Service Centre

  • Upon verification of your identity, you can advise the Service Centre Agent of the new email address you would like linked to your account. 
  • The Agent will then send an email to the new email address for you to set up a new password.

Have more questions?

Contact us on webchat, or call our friendly team at the Qantas Business Rewards Service Centre on 13 74 78 Monday to Friday (7am-7pm AEST).

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. ​
We pay respect to Elders past, present and emerging.