Qantas Customer Remediation Program

Qantas has launched a customer remediation program in connection with the resolution of a legal action commenced by the ACCC.

More than 86,000 customers who made a booking on a flight two or more days after the cancellation decision had been made will be compensated as part of this program. Those impacted customers will receive $225 for domestic/trans-Tasman flights and $450 for international flights. This is on top of any refund or alternative flight already offered to these customers.

Payments will be available through a dedicated online portal facilitated by professional services firm, Deloitte, and will be independently audited. Qantas will be notifying impacted customers via email from June 2024 with details about how they can lodge a claim.

In the meantime, if you have any questions or to receive updates on the program click below to be taken to Deloitte’s dedicated webpage for this Program.