CruiseGuru terms and conditions

Cruise Guru charges a fee for cancellations and other fees in addition to any fees charged by cruise lines. No fees apply where you are entitled to a refund under the Australian Consumer Law. 

CruiseGuru's fees for amendments, cancellations and rebooking and additional services

Fees for amendments, cancellations and rebooking and additional services
Fees Amendments Cancel and rebook Additional services Free changes
Fee outline A$50 per booking, per change A$110 per person A$50 per booking, per passenger A$0
Outline of changes that incur fees

Name change

Change in cabin grade or cabin numbers

Cancellation of additional services (transfers, flights and pre or post booking accommodation)

Transfer of booking to another agency or directly to cruise line

Change in stateroom occupancy

Full cancellation

Booking shore excursions

Completing online check-in

Sending printed documentation for cruise lines where e-docs are available

Sending brochures/shore excursion booklets internationally

Dining options

Resend e-docs

Resend invoice

CruiseGuru's payment methods and credit card surcharges

I. Bookings made online

Time of booking

Fee by payment method
Visa/Mastercard AMEX Poli
Deposit at time of booking

0% 2% N/A
Final after booking made

1.30% 2% 0%
Full amount at time of booking 0% 2% N/A

II. Bookings made over the phone

Time of booking Fee by payment method
Visa/Mastercard AMEX Poli
Deposit at time of booking

0% 2% 0%
Final after booking made

1.30% 2% 0%
Full amount at time of booking 0% 2% 0%

Cruise Line cancellation fees

In addition to fees charged by CruiseGuru as shown above, your cruise line may also charge fees, up to 100%. This information is influenced by variety of different facts which includes but is not limited to the following: promotions, duration of cruise, and location of cruise and travel period. Each cruise lines terms and conditions do outline these.

All cancellation requests must be submitted to CruiseGuru by email to reservations@cruiseguru.com.au

The example below is a guide only and does not reflect the cancellation policy of all cruise lines. Cancellation policies and other conditions, including fees, vary depending on your cruise line. You must check the terms and conditions of your cruise line below to find out which fees apply.

Example only - refer to the terms and conditions of your cruise line

Booking stage of cancellation Days prior to departure Fees and refunds
Deposit paid on cruise 181 days or more Full refund less (CruiseGuru administration fee of A$110pp)
180-171 days Loss of deposit amount plus (CrusieGuru cancellation fee of A$110pp)
Post final payment 70-46 days 25% of cruise fare is charged, plus CruiseGuru administration fee of A$110pp. Remaining total price refunded. 
45-31 days 50% of cruise fare is charged, plus CruiseGuru administration fee of A$110pp. Remaining total price refunded. 
30-15 days 75% of cruise fare is charged, plus CruiseGuru administration fee of A$110pp. Remaining total price refunded. 
Post final payment and no shows at pier 14 days or less 100% of total price the customer has paid. 

Individual cruise lines' terms and conditions

It's important that you also check the terms and conditions specific to your chosen cruise line below.