Fair Work Ombudsman Enforceable Undertaking Notice

Qantas recently undertook a review of its payroll systems and processes and determined that it contravened the Fair Work Act 2009 (Cth) by failing to identify that the Australian Services Union (Qantas Airways Limited) Agreement 11 and previous Agreement applied to some of its employees.

In February 2019, Qantas formally admitted to the Fair Work Ombudsman (FWO) that contraventions of Agreements had occurred and consequently a number of employees had been underpaid.

Qantas has now entered into an Enforceable Undertaking with the FWO to ensure its ongoing compliance with Commonwealth workplace laws.

Qantas will, as a result of the Enforceable Undertaking, commit to undertake a number of activities to ensure its ongoing compliance such as conducting three independent audits and formally apologising to individual employees.

Qantas expresses its sincerest regrets and apologises for these contraventions.

If you worked for Qantas during the period June 2011 to June 2019 and have queries or questions relating to your employment, please contact either:

  • the hotline being operated by independent third-party Grant Thornton on 1300 573 929. This hotline can be contacted on a confidential basis or at qantas.hotline@au.gt.com; or
  • Qantas directly through their non-confidential enquiry line on 1300 303 551 or HRQuery@qantas.com.au.  

Alternatively, anyone can contact the FWO via fairwork.gov.au or on 13 13 94..