COVID-19 travel updates FAQs

Find answers about how we can help.

For the latest information, visit Coronavirus travel updates.

Last updated: 15 October 2021

On this page

General questions

  • International travel commencement

International flights

Australian domestic flights

  • Bookings made with travel agents or third-party websites

Flight status

Cancellations and changes

If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

Flight credits

  • Refunds

    If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

Frequent Flyer

Lounges

Fly Well