Travelling with a carer
For customers who may not be able to care for themselves when flying, we’ve outlined circumstances and requirements for when a carer may be required.
When a carer is required
In certain circumstances, we require an escort or carer to accompany customers who need one-on-one support during flights. This support could include:
- assistance with meals and drinks
- using the bathroom
- administering medication or operating medical equipment
- orientation and communicating with the flight staff
- or when the number of passengers in a group travelling with an escort or carer exceeds Qantas’ cabin crew limits.
Note: A carer would also be required if assistance is required in the airport, lounge, arrival, getting transport, and not just inflight.
Requirements for carers
Carers need to be self-reliant, and both mentally and physically able to assist the passenger with the above support as well as:
- toilet and sanitary requirements both on the aircraft and on the ground
- inflight and ground emergencies
- check-in, carry-on baggage and equipment
- medicating and medical procedures
- eating and drinking
- immigration and customs procedures
- boarding and disembarkation.
Fare reductions for carers on domestic flights
For domestic travel within Australia, customers needing to travel with a carer are eligible for reduced fares for both themselves and their carer, provided that the customer holds:
- a current Carer Concession photo identification card issued by People with Disability Australia (PWDA)Opens external site in a new window; or
- a current Centrelink Pensioner Concession Card (PCC) with blind entitlement; or
- a current travel pass for Person with Vision Impairment issued by a state or territory authority.
Details regarding Carer Concession Card applications and renewals can be found at PWDAOpens external site in a new window, by calling PWDA on 1800 422 015 (toll free) or via email firstname.lastname@example.org.