Travelling with a carer

For customers who may not be able to care for themselves when flying, we’ve outlined circumstances and requirements for when a carer may be required.

When a carer is required

In certain circumstances, we require an escort or carer to accompany customers who need one-on-one support during flights. This support could include:

  • assistance with meals and drinks  
  • using the bathroom 
  • administering medication or operating medical equipment 
  • orientation and communicating with the flight staff
  • or when the number of passengers in a group travelling with an escort or carer exceeds Qantas’ cabin crew limits.

Note: A carer would also be required if assistance is required in the airport, lounge, arrival, getting transport, and not just inflight.

Requirements for carers

Carers need to be self-reliant, and both mentally and physically able to assist the passenger with the above support as well as: 

  • toilet and sanitary requirements both on the aircraft and on the ground
  • inflight and ground emergencies
  • check-in, carry-on baggage and equipment
  • medicating and medical procedures
  • eating and drinking
  • immigration and customs procedures
  • boarding and disembarkation.

Fare reductions for carers on domestic flights

For domestic travel within Australia, customers needing to travel with a carer are eligible for reduced fares for both themselves and their carer, provided that the customer holds:

Details regarding Carer Concession Card applications and renewals can be found at PWDAOpens external site in a new window, by calling PWDA on 1800 422 015 (toll free) or via email