Qantas and Air Vanuatu

The Qantas codeshare partnership with Air Vanuatu offers customers easy access on a full-service carrier between Australia and the scenic Vanuatu Islands.

Network

Qantas codeshare on Air Vanuatu is available to Port Vila, daily from Sydney or if you’re travelling from Brisbane, 4 days per week and 3 days per week from Melbourne. While flights to Santo fly weekly from Brisbane and daily between Port Vila and Santo.

Before you fly

There are a range of benefits available that can be booked ahead of your trip when flying on a Qantas codeshare flight with Air Vanuatu. Visit manage booking if you require further information.

Benefits included for services operated by Air Vanuatu
Benefits included for services operated by Air Vanuatu	Business	Economy
Benefits included for services operated by Air Vanuatu		Platinum One/ Platinum	Gold	Silver	Qantas Club	Bronze
Seat selection (paid or complimentary) via qantas.com	No	No	No	No	No	No
Seat selection (paid or complimentary) via airline partner	No	No	No	No	No	No
Online check-in via qantas.com	No	No	No	No	No	No
Online check-in via airline partner	Yes	Yes	Yes	Yes	Yes	Yes
Pre-flight meal selection	No	No	No	No	No	No
Special meal request	Yes	Yes	Yes	Yes	Yes	Yes
Purchase additional / excess baggage prior to departure	No	No	No	No	No	No

At the airport

The operating carrier is responsible for checking in customers travelling on Qantas codeshare services. Check your itinerary to locate the departure terminal and ensure you check in with the operating carrier.

Benefits included for services operated by WestJet
Benefits included for services operated by Air Vanuatu	Business	Economy
Benefits included for services operated by Air Vanuatu		Platinum One/ Platinum	Gold	Silver	Qantas Club	Bronze
Baggage Through Check from Qantas operated flight	Yes	Yes	Yes	Yes	Yes	Yes
Boarding Pass Through Check from Qantas operated flight	Yes	Yes	Yes	Yes	Yes	Yes
Extra checked baggage allowance	No	No	No	No	No	No
Priority airport check-in	Yes	No	No	No	No	No
Priority boarding	Yes	No	No	No	No	No
Priority baggage handling	Yes	No	No	No	No	No

Lounge access

Eligible customers and their guests booked on a Qantas flight number on the codeshare routes can access the following lounges.

For more details on Qantas’ lounge access policy, follow this link for a full description of lounge access eligibility.

Benefits included for QF codeshare services operated by Air Vanuatu	Business	Economy
Lounge Access		Platinum One/ Platinum	Gold	Silver	Qantas Club	Bronze
Sydney (Qantas Lounge)	Yes	Yes	Yes	No	Yes	No
Brisbane (Qantas Lounge)	Yes	Yes	Yes	No	Yes	No
Melbourne (Qantas Lounge)	Yes	Yes	Yes	No	Yes	No

Qantas Frequent Flyers

Qantas Frequent Flyers^~can maximise Qantas Points and Status Credit earn by booking the codeshare flight (‘QF’ airline code) where possible, you can also earn Qantas Points on eligible fares and flights with the NF airline code.

You can use your Qantas Points on Air Vanuatu for Classic Flight Rewards^{^}and Points Plus Pay – Flights.

Air Vanuatu Summary
Airline code	When booked as a QF flight	When booked as an NF flight
Earn Qantas Points	Yes	Yes
Earn Status Credits	Yes	No
Classic Flight Rewards	No	Yes
Points Plus Pay - Flights^#	Yes	Yes

Support

Special requests:

To benefit from the following special requests please choose a flight operated by Qantas or contact our partner directly;

assistance for children travelling alone,
medical assistance,
transporting oxygen for medical purposes; and
transport on a stretcher.

Sometimes everything doesn't go to plan. Qantas recognises the impact delays and missed connections can have on your plans and on your life. In the event this happens to you, below is some key information.

Missed connections:

If you missed a connection due to the late arrival of your aircraft, the delivering carrier is responsible for ensuring you make your final destination.

Lost baggage:

If your baggage doesn't arrive on the same flight as you. Please contact the Arrival Service desk of the delivering carrier in the arrivals hall. A delayed baggage report will be created.

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Important information

Disclaimer: ^~You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Qantas Frequent Flyer membership, Status Credits and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.

Disclaimer: ^#Points Plus Pay - Flights are available on any flight with a Qantas (QF), Jetstar (JQ), Jetstar Asia (3K), Jetstar Japan (GK) or Jetstar Pacific (BL) flight number and selected partner airlines when travelling on a Qantas fare, as long as there is a seat available for sale. The Qantas Points required include taxes, fees and carrier charges (excluding any amounts payable to third parties at the airport), are subject to change and are quoted at the time of booking. A minimum of 5,000 points per booking on Qantas and 3,500 points per booking on Jetstar must be redeemed. Qantas Points may not be earned on some fare types or on some oneworld® Member Airline or airline partner flights. For more information, visit Points Plus Pay - Flights.

Disclaimer: ^*Qantas Points and Status Credits (where applicable) are earned on Eligible Flights with a Qantas or applicable oneworld® Member Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. For full details see the Qantas Frequent Flyer program Terms and Conditions and Airline Earning Tables.

^{Disclaimer: ^}Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) in addition to the points required. For more information, visit Classic Flight Rewards.