Qantas Pass
Simple, flexible and easy to use.
Created to give our customers more flexibility, Qantas Pass is a virtual account that stores the value of your Flight Credit.
From July 2021, Qantas will be transferring certain Flight Credits to a Qantas Pass. Frequent Flyer members and Qantas Business Rewards customers can view which Flight Credits have been transferred to a Qantas Pass by logging into their account and selecting ‘See all bookings’. Underneath your original booking reference, you will see an alert titled ‘Qantas Pass’.
Your Qantas Pass will be issued in an email outlining your Qantas Pass number, expiry date and important information about its use.
Powered by UATP, your Qantas Pass can be used with Qantas for:
- Flight bookings.
- Qantas travel products like additional baggage and seat selection.
- Hotel bookings through the Qantas Hotels website.
- Multiple bookings so you can use your Qantas Pass when it suits you.
- Any number of passengers, even those not on your original booking.
You can also check your balance and track your transaction activity online at any time.
View the Target Market Determination (PDF).
Find your travel credit
Our new search tool will help you find any travel credits you may hold with Qantas or Jetstar. We'll need details about the original flight booking to complete a search. Find out more information about other Travel Credits, or if you need help, contact our dedicated team.
How to use a Qantas Pass on qantas.com
Qantas Pass is a virtual account that stores the value of certain Flight Credits.
Watch the video for step-by-step instructions on how to use your Qantas Pass.
How to use your Qantas Pass for flights and travel products
When making a booking, you can use your Qantas Pass simply on qantas.com. Here’s how:
- Book your flights, additional baggage and seat selection.
- On the 'Payment' page, select the 'Qantas Passes or Credit' option on the payment panel.
- Enter your Qantas Pass details.
Note: you can't use your Qantas Pass as a payment option if carbon offset or travel insurance is included in your booking.
How to use your Qantas Pass for Qantas Hotel bookings
Qantas Hotels now accepts Qantas Pass for Qantas Hotel bookings.
- Visit the Qantas Hotels website, select your stay and proceed to check-out.
- On the payment page, select Qantas Passes or Credit, under payment options.
- Enter your Qantas Pass details.
Fees
- No card payment fees apply when paying with your Qantas Pass on the Qantas website and via the Qantas Hotels website.
- If your new booking is more than the balance of your Qantas Pass, you can pay the balance with another card type. A card payment fee may apply to the balance depending on the method of payment. For more information on using multiple forms of payment, visit Payment options and Schedule of fees.
- Alternatively, you can make your flight booking through your local Qantas office, however booking fees may apply.
These terms and conditions apply to Qantas Pass recipients whose Flight Credit has been transferred to a Qantas Pass. Qantas does not hold an Australian Financial Services Licence.
- If you would prefer to receive a refund, contact your local Qantas office. You can get a refund of your unused Qantas Pass value at any time, including after 31 December 2023.
- Your Qantas Pass is valid until the expiry date shown. Book by 31 December 2023. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
- You can get a refund of your remaining Qantas Pass value at any time, including after 31 December 2023.
- You Qantas Pass can be used as a form of payment through Qantas: on qantas.com, through your local Qantas office (booking fees may apply), or on the Qantas Hotels website.
- Your Qantas Pass is non-transferable and may not be sold, traded or bartered. It may not be redeemed for cash, cheque or credit, except where required by law.
- Your Qantas Pass is issued in the currency as displayed. If you'd like to use your Qantas Pass for a booking in another currency, it will be subject to currency exchange rates at time of booking.
- Your Qantas Pass is issued in the name of the person who paid for the original booking and will be emailed to the primary booking contact provided at the time of booking.
- Except where prohibited by law, we may, at our discretion for reasons including but not limited to mistaken issuance, fraudulent use or breach of these terms and conditions, cancel, void, reject, modify or reissue a Qantas Pass.
- Your Qantas Pass will not be accepted as a form of payment if the Qantas Pass number is invalid or cannot be identified.
- Except where any loss or misappropriation of funds arises as a result of fault by Qantas or a related body corporate of Qantas, Qantas is not liable for the loss or misappropriation of funds in relation to a Qantas Pass, including as a result of theft or the unintended use of a Qantas Pass by a person other than the recipient. It’s important to keep these details safe and secure. If you lose your Qantas Pass details, contact your local Qantas office as soon as possible.
- If you have issues with your Qantas Pass or would like to make complaint, contact your local Qantas office.
Frequently Asked Questions
What is a Qantas PassOpens external site in a new window
Using a Qantas PassOpens external site in a new window
Checking Qantas Pass balance and activityOpens external site in a new window
Finding my Qantas Pass emailOpens external site in a new window
Qantas Pass feesOpens external site in a new window
Which bookings are transferred to a Qantas PassOpens external site in a new window
Using more than one Qantas Pass in a bookingOpens external site in a new window
Transaction notifications for Qantas PassOpens external site in a new window
Flight Credits converted to a Qantas PassOpens external site in a new window
Moving Flight Credits to Qantas PassesOpens external site in a new window