Need help with an existing booking?
For bookings made directly with Qantas, visit Manage Booking
For bookings made via a travel agent or third party, contact them directly for assistance.
Flights
Ensure you check the latest Government travel requirements before you travel.
See more about COVID-19 travel information.
Qantas travel credits issued during COVID no longer expire
If you have travel credits issued for a booking made on or before 30 September 2021, you can request a refund at any time, including after 31 December 2023.
Find out more