Ensure you check the latest Government travel requirements before you travel.

See more about COVID-19 travel information.

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Need help with an existing booking?

For bookings made directly with Qantas, visit Manage Booking

For bookings made via a travel agent or third party, contact them directly for assistance.

Redeem your travel credit

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Qantas travel credits issued during COVID no longer expire

If you have travel credits issued for a booking made on or before 30 September 2021, you can request a refund at any time, including after 31 December 2023.

Find out more