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Administration, support, services
Our administration function plays an important role in ensuring around 300,000 flights to 86 destinations around the world are completed successfully every year.
Across the Qantas Group, administration roles are key in maintaining our high levels of customer service and operational efficiency and are carried out by many different team members with a variety of skill sets.
To meet this diversity of operational requirements we offer opportunities for administration professionals in a wide range of roles and covering a very broad spectrum of skill sets. These include key leadership and managerial positions as well as executive secretaries, general administration, receptionist and switchboard staff across all our business areas. Working in Engineering, Freight, Airports, Catering or within our various corporate business units, you’ll have the opportunity to develop your career in the area that best suits you. This applies geographically as well, with offices in all major metropolitan areas and a wide number of regional centres servicing our Qantas, Jetstar and QantasLink flights and operations.
The specific abilities and experience required will vary by role and by business area but you may be involved in anything from managing relationships, contracts and projects, liaising with internal and external business partners, managing and/or supporting human resource, finance or IT functions, sponsorship and event planning through to diary and office management. Given the diversity of the Group's operations, opportunities exist to create a career path where your specific areas of professional interest can best be developed.
Environment, Quality Assurance
We care about our environmental footprint, continuing to integrate responsible environmental practices into our operations. We look to manage our environmental impact and risk by making considered decisions in our planning and operational activities, minimising waste and improving our resource efficiency.
The Qantas Environment and Fuel Conservation Group is well regarded internationally and can offer you the opportunity to develop a successful career in this increasingly important area. You'll learn skills in commercially viable environmental initiatives and be supported by training.
Working closely with many of the business units in the Qantas Group, you'll develop wider skill sets that could open career opportunities in other areas such as Risk Management and Audit.
View our Environment section for more information on some of the projects Qantas is actively involved in.
As one of Australia’s largest employers, our Human Resources team works closely with the business in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.
We're proud of our fleet but our greatest pride is in our people. We work hard to identify talented people and help them realise their potential.
As an HR practitioner at Qantas, you‘ll be part of a community with access to tailored Business Partnering and Practitioner of Change development programs in addition to driving comprehensive talent, graduate, emerging leader, senior executive and diversity programs.
The function operates within a business partnering model that ensures HR practitioners are able to work closely with the business in the delivery of corporate and segment strategies. HR strategy is focused on ensuring a flexible and adaptable workforce, developing management and leadership capabilities, improving productivity and labour unit costs and building a safer workplace.
Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.
Where are we? China, Hong Kong, SAR of China, India, Indonesia, Japan, Papua New Guinea, Philippines, Singapore, Thailand, Vietnam
Our people in Asia are part of a team who take pride in working within a high performing and fast paced working environment. Qantas proudly recognises the value and the dedication of our employees across the globe and has a strong commitment to Asia. The ever changing dynamics of the aviation industry in this energetic and growing part of the globe means our local leaders are always ensuring our teams have a voice and are adapting to the needs of our business, whether it be in our Airport and Freight Operations, or in our Sales, Commercial, Finance and Marketing teams. Our growth in the region means more opportunities for people who share our values and don’t shy away from a challenge.
Where are we? New Caledonia, New Zealand
Our closest region is home to a large team of customer service professionals who guide our customers throughout their journey, whether that be on the phone, in the airport, freight terminal, lounges, or in the air. More and more Australians are realising our nearest neighbours have a lot to offer travellers, and our growth in this market sees our people in this region create their own opportunities through hard work and exceeding our customer expectations.
Where are we? Chile, United States of America
Our teams across the Americas have been helping travellers from the Americas say ‘G’Day’ and fall in love with the Qantas premium product and Australia, over and over again. Our dedicated teams of Sales, MICE, Marketing, Finance and Revenue Analysts professionals, rise to the challenge every day, to help drive our presence in the region and leverage our oneworld alliances and vast network of corporate and agency partners. Our Airport and Freight Operations teams provide relaxed, but premium ‘Aussie’ style, customer service which has exceeded expectations and endeared travellers and businesses for many years.
UK, EU, ME region
Where are we? Germany, Ireland, Netherlands, United Arab Emirates, United Kingdom, South Africa, Sweden, Switzerland
Covering a vast area of the globe, our people in our United Kingdom, Europe and Middle East region forms our largest team outside of Australia. Our Customer and Freight Sales, Commercial and Marketing teams based in each corner of the region are supported by our experienced leaders to continually rise to the challenge to build on, and leverage our code share and partnership agreements, to help bring travellers and freight to our fair shores. For our travelling customers out of London, our Cabin Crew and On-Board Managers bring our premium service philosophy to life, by taking pride in every interaction with our customers from a variety of cultures, and exceeding their expectations.
The global diversity of the Qantas Group's operations offer unique and exciting career opportunities in a wide variety of legal avenues including commercial property, litigation, corporation’ law and aircraft leasing. The Qantas Legal Services team provides specialised counsel to the Qantas Group including legal advice, coordinating litigation and advising on acquisitions and divestments.
As part of the team, you'll have the advantage of ongoing and in-depth training and support as you work with Qantas staff in all areas related to the commercial operations of the Qantas Group within Australia and Internationally.
Our Logistics team keeps us moving. From creating seamless travel schedules for our customers, to ensuring our operation is ready, we make sure we’re ready for take off.
From developing the schedule our customers see when they book a flight to making sure that each flight has the pilots, cabin crew, catering, airport and engineering support they need, our logistics professionals help to make us one of the world's most successful airlines.
While business or quantitative qualifications are highly valued, it's your ability to identify and implement solutions to often complex problems that will provide the basis for your career success with us. We offer merit-based progression and the training required to work in each of our specialist areas. These include:
- Network - responsible for developing aircraft schedules that are attractive to customers, able to be operated reliably and make a profit
- Cabin Crew and Flight Crew Planning - developing roster patterns for crews to operate the schedule, balancing cost control and award and safety requirements
- Integrated Operations Centre - professionals from many different logistics areas specialise in adapting operations to react to unplanned issues such as weather or unserviceable aircraft
- Engineering Supply Chain -purchasing and logistics professionals working together to provide the support our operations require with maximum cost efficiency
- Airports - managing the movements of a fleet of over 100 aircraft and many thousands of customers and their luggage every day through our many airport terminal operations nationally and internationally
- Freight - managing the many movements of airfreight across our customer and dedicated cargo services
Our Property team oversees everything from major capital projects to routine ground maintenance, managing our assets on the ground to keep our fleet in the air.
Whether you've got an Engineering Degree, a Management Degree, a Facilities Management Certificate or Diploma or have building trade experience you can be part of a dynamic and highly motivated team supported by the best facilities and ongoing training programs. Career progression opportunities exist for the right candidates
This team oversees the major capital projects for our various business segments and subsidiary companies within the Qantas Group to ensure delivery is completed on time and on budget to the standards required to achieve our business objectives.
As part of this team, you'd combine your interpersonal skills with your sound knowledge of project delivery and an understanding of our financial and purchasing policies, to deliver capital works programs to support our commercial operations.
Representing our iconic brand, our sales specialists promote our product and services to our key markets. As one of the voice of our brand, we sell the Qantas story to our customers far and wide.
We have opportunities for professional sales staff in a range of roles from Sales Executives to Sales Management in various Australian cities including, Sydney, Brisbane, Melbourne, Canberra, Perth, Adelaide, Hobart, Cairns and Townsville. We also have sales roles based overseas in countries such as Singapore, Hong Kong, China, America, the UK and New Zealand.
Sales positions exist across the following business areas:
- Field Sales - sales and relationship management with our Corporate & Government clients and the Travel Industry
- Freight Sales - selling our air freight services to agencies and directly to customers
- Sales of Airport Services - for our ground handling customers
As part of the Qantas sales force, you'll be given comprehensive training and ongoing support and utilise advanced sales technologies and facilities.