| Capability |
Qantas Distribution Platform |
EDIFACT |
Voluntary exchanges (up to seven)
The ability for you to make a voluntary change to an existing itinerary and to reissue the ticket |
Yes+ |
Yes |
Involuntary exchanges
The ability for you to make a change to an existing itinerary when there has been a schedule change
or disruption to a flight |
Yes+ |
Yes |
Schedule change notification
The ability for Qantas to send a notification to your Technology Partner, to notify you, when there has been a disruption or schedule change to an existing itinerary |
Yes |
Yes |
Service change notification
The ability for Qantas to send a notification to your Technology Partner, to notify you, when there has been a change e.g., special meals, seating/baggage confirmation, to a booking |
Yes |
Yes |
Exchanges with a commercial waiver
When there is a commercial waiver issued by Qantas to cover customers who may be affected by a
disruption, you can apply the commercial waiver, at the time of making a change to a booking,
depending on the commercial waiver e.g. waive change fee. |
Yes+ |
Yes |
Exchanges using a ticket credit
The ability for you to use the credit on hold towards payment for a new ticket |
Yes |
Yes |
Split / divide order
The ability for you to divide a multi-passenger booking in order to make changes to a booking
for one or more passengers |
Yes |
Yes |
Partially flown ticket exchange
The ability for you to use the remaining coupons of a partially flown ticket when making a voluntary
change to a booking |
Yes |
Yes |
Cancel the itinerary and retain the ticket for further travel
The ability for you to retain an existing ticket as credit to be used for payment for a future travel date |
Yes |
Yes |
Cancel the booking with an automated refund
The ability for you to calculate the automated refund amount, cancel the booking and process the refund automatically via BSP |
Yes |
Not available |
Cancel the exchanged booking with automated refund
The ability for you to calculate the automated refund amount on an exchanged ticket, cancel the
booking and process the refund automatically via BSP |
Yes |
Not available |
Cancel the exchanged booking following Flight Specific Reshop with automated refund
The ability for you to calculate the automated refund amount on an exchanged ticket, cancel the booking and process the refund automatically via BSP |
Yes |
Not available |
Cancel the exchanged booking following True OrderReshop with manual refund
The ability for you to cancel and retain the ticket and submit the manual refund request via BSP |
Not
available |
Not available |
Cancel the booking and void tickets / EMDs
The ability to cancel a booking, within the void period, as defined by BSP/ARC |
Yes+ |
Yes |
Servicing a booking with a Qantas Frequent Flyer upgrade
The ability for you to make a voluntary change on a booking that has been upgraded using Qantas
Frequent Flyer points |
Yes+ |
Yes |
Consolidator ticketing and servicing
The ability for non-IATA agents, who do not have ticketing authority, to create a booking and then
issue or reissue a ticket using the service of a consolidator |
Yes |
Yes |
Add or delete SSR and OSI
The ability for you to add or remove Special Service Requests or Other Service Information on a booking |
Yes |
Yes |
Add secure flight passenger data
The ability for you to enter secure flight information to enable ticketing. Secure flight information enables pre-screening of passengers travelling on flights to, from, within or over the USA |
Yes |
Yes |
Passenger name correction prior to ticketing
The ability for you to apply a name correction of three (3) characters or less to the title/first name/last name on a booking |
Yes |
Yes |
|
Add or delete customer details
The ability for you to add or delete customer details e.g., contact information, address, date of birth,
gender information on a booking
|
Yes |
Yes |
