Real-time servicing enhancements 
We’re enhancing real-time servicing to deliver greater efficiency and a more seamless experience for our mutual customers. With automated change management and refund processing, including commercial policy handling, you can now service bookings faster. These enhancements also help reduce the risk of Agency Debit Memos (ADMs) through automation of key functions like refund calculations and change requests.

Compare Qantas NDC & EDIFACT capabilities

Simplified servicing for schedule changes and disruptions

Qantas NDC makes it easier for you to manage schedule changes by removing the manual ticketing steps required in EDIFACT. If your customer needs to change their reaccommodated flight, you can easily select from a range of alternative options aligned with the Qantas Schedule Change policy, reducing errors and helping you avoid ADMs.

You'll also benefit from automatic re-pricing of alternate flights, with additional collections and change fees waived. These waivers are built into Qantas NDC offers, saving you time and ensuring a smoother experience for both you and your customers. 
 
View schedule change policy

New Qantas NDC Support Tools 

We’ve introduced powerful new support tools, including Live Assist^, a real-time chat feature, to make servicing through Qantas NDC easier, faster, and more transparent for you and our shared customers.

Explore new support tools