Qantas acknowledges that customer expectations are evolving at a rapid rate. Customers need to feel valued and recognised and to have relevant travel options offered to them via their channel of choice. Qantas has agreed a framework with a number of our GDS partners that enables Qantas to deliver the content benefits of the Qantas Distribution Platform (QDP) to our agents and mutual customers.
What is the Qantas Channel?
The Qantas Channel is a commercial agreement between Qantas and an agency that allows access to certain ATPCO content and content available via the Qantas Distribution Platform (QDP). Only those agencies that have registered and have been accepted into the Qantas Channel will be eligible to access dynamic and personalised offers created by the QDP as they become available.
The QDP utilises IATA’s New Distribution Capability (NDC) and allows Qantas to continuously deliver new and innovative offers to our customers. Qantas is working closely with GDS partners and other Approved Technology Partners to deliver the benefits of the QDP to agencies.
As an agency owner, what are the benefits of the Qantas Channel?
Benefits for agencies that choose to access the Qantas Channel include:
Eligible to receive QDP content
Access to new content and offers from the QDP through Approved Technology Partners, subject to such Approved Technology Partners being able to consume such content.
No channel fees
Agencies who are participating in the Qantas Channel and are making bookings via an Approved Technology Partner will not be subject to a Channel Fee.
Disclaimer: ^Private fares include negotiated corporate fares.
How will QDP content benefit agencies?
The only way that an agency will be able to access QDP content is if they register for the Qantas Channel. Over time the QDP will deliver personalised offers to our customers that book through agencies. The QDP will also enhance the booking and servicing experience for agencies by providing additional information at the point of sale.
- Tailored offers including bonus commissions for agents that book selected flights and/or routes.
- The ability to allow your customers to offset carbon emissions.
- Tailored offers for members of the Qantas Frequent Flyer program.
- Ancillary bundles and offers.
- Enhanced merchandising and retailing opportunities.
- Corporate and QBR Fares Management and Offers.
Disclaimer: ^Offers may differ by agency and not all agencies may receive tailored offers.
Registration and Access
- Does my agency need to register for the Qantas Channel?
- When can my agency register for the Qantas Channel?
- Qantas Channel Agency Information
- Process for agents wishing to register for the Qantas Channel
- Process for consolidators and authorised ticketing agencies wishing to register for the Qantas Channel
- Access to the Qantas Channel
If an agency chooses not to register for the Qantas Channel they will by default remain in the Public Channel. Agencies that remain in the Public Channel:
- Will not have access to QDP content.
- Will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand.
- Will be subject to a Channel Fee applied per Qantas marketed flight segment (subject to certain exceptions). For further information, please refer to the Qantas Channel Fee Policy Document.
Disclaimer: ^Private fares include negotiated corporate fares.
The Channel Fee applies to bookings made by agencies that are not participating in the Qantas Channel. If your agency is not participating in the Qantas Channel, a USD12.50 Channel Fee will apply per Qantas marketed flight segment (subject to certain exceptions).* The Channel Fee amount is automatically priced and collected at the time of ticketing for all tickets issued or re-issued on or after 1 August 2019.
*For further information please view the Qantas Channel Fee Policy Document.
Agencies wishing to avoid the Channel Fee should ensure their agency is participating in the Qantas Channel.
Qantas has reached agreement with a number of GDS partners to provide agencies with access to the Qantas Channel. Qantas Channel content will be available through the following GDS partners from 1 August 2019.
Disclaimer: ^Agencies are encouraged to speak to their GDS technology provider to better understand the availability of QDP content and their technical roadmap.
Disclaimer: *Access to the Qantas Channel is not currently available to Amadeus subscribers in the following markets: Finland, Iceland, Iraq, Jordan, Pakistan and Palestine. Qantas is working closely with Amadeus to enable access to the Qantas Channel in these markets.
Agencies will also be able to access QDP content in the Qantas Channel via the following Approved Technology Partners:
|Partner||QDP Content Currently Available|
Qantas will continue to have discussions with other non-GDS partners to enable access to QDP content.
Registration and Access
Individual agencies that are part of a global agency chain that has been accepted into the Qantas Channel will not be required to separately register for the Qantas Channel.
Agencies that have a contract directly with a GDS which is independent of their head office or global chain will need to separately register for the Qantas channel and directly contact their GDS.
Registration for the Qantas Channel remains open. View more information on how to register for the Qantas Channel.
When your agency registers for the Qantas Channel your agency is required to provide relevant information about the agency to Qantas. This information is necessary to enable Qantas to set-up the agency in the Qantas Channel and ensure that the agency has access to Qantas Channel content.
Any changes to the information you provide Qantas during the initial registration should also be updated to ensure ongoing access to Qantas Channel content.
Agencies wishing to register for the Qantas Channel must first register for Qantas Agency Connect to ensure their Qantas Channel details are correct and access other Qantas services.
Does your agency have more than 25 IATA, TIDS or ARC numbers?
Registration for the Qantas Channel will take place at head office level. You should contact your head office to confirm your Agency’s participation in the Qantas Channel.
Independent agency or Multi agency groups?
Registration for the Qantas Channel will be via Qantas Agency Connect. You must supply details of your agency and other agencies in your group to access the Qantas Channel, including relevant IATA/TIDS/ARC numbers and Pseudo City Code/Office IDs.
If you are not aware of your PCC details for your agency, you should consult your GDS prior to registering for the Qantas Channel.
If your agency wishes to access the benefits of the Qantas Channel, you are required to register for the Qantas Channel.
In order to register for the Qantas Channel, each Agency, including those Agencies who ticket via a Consolidator, will require a TIDS, IATA or ARC accreditation in each country in which they operate. Such operation includes having a Pseudo City Code or Office ID in that country. TIDS, IATA and/or ARC numbers of each agency must be supplied to Qantas at the time of registration.
Accessing the Qantas Channel involves three steps:
- Agencies must agree to the Qantas Channel Terms and Conditions and provide relevant agency information to Qantas.
- The agency will then need to discuss and agree new commercial terms with their GDS.
- Once Qantas has been informed by the GDS that the agency and GDS have entered into a new agreement, the GDS has validated the agency information and Qantas has accepted the agency into the Qantas Channel, Qantas will advise the date that the agency will be able to access Qantas Channel content.
All consolidators and ticketing agencies that wish to service bookings and tickets made by agencies in the Qantas Channel are required to register for the Qantas Channel.
Each consolidator and ticketing agency wishing to register for the Qantas Channel requires IATA accreditation. IATA numbers must be supplied to Qantas at time of registration.
The Qantas Channel registration process for consolidators and ticketing agencies involves three steps:
- Consolidators and ticketing agencies must agree to the Qantas Channel Terms and Conditionsand provide relevant agency information to Qantas.
- The consolidator and ticketing agency will then need to discuss and agree new commercial terms with their GDS.
- Once Qantas has been informed by the GDS that the consolidator/ticketing agency has entered into a new agreement, the GDS has validated the agency information and Qantas has accepted the consolidator/ticketing agency into the Qantas Channel, Qantas will advise the date that the consolidator/ticketing agency will be able to access Qantas Channel content.
Any agencies who ticket via a consolidator will require an IATA, TIDS or ARC accreditation.
Qantas Agency Connect will reflect your agency’s Qantas Channel registration status. This information will be available to the agency owner within My Agency Profile under the manager login.
Maintaining your agency’s access to the Qantas Channel
Qantas Agency Connect will show the relevant Office IDs/Pseudo City Code for each agency. Each agency is responsible for validating all agency information in Qantas Agency Connect, including ensuring any PCCs displayed in Qantas Agency Connect are accurate and up to date.
If an agency is using a consolidator/ticketing agency for ticketing bookings made in the Qantas Channel they should nominate these consolidator/ticketing agencies in their profile in Qantas Agency Connect.
If an agency's details change after the agency is granted access to the Qantas Channel, including the addition of new PCCs, the agency should update these details via Qantas Agency Connect.