Agency Information

Qantas aircraft

With technology and customer expectations evolving at a rapid rate Qantas has established the Qantas Channel. Qantas has agreed a framework with a number of GDS partners to deliver the Qantas Channel, which will enable Qantas to bring the benefits of the Qantas Distribution Platform (QDP) to agencies and our mutual customers.

What is the Qantas Channel?

The Qantas Channel is a commercial agreement between Qantas and an agency that allows access to certain ATPCO content and content available via the Qantas Distribution Platform (QDP). Only those agencies that have registered and have been accepted into the Qantas Channel will be eligible to access dynamic and personalised offers created by the QDP as they become available. 

The QDP utilises IATA’s New Distribution Capability (NDC) and allows Qantas to continuously deliver new and innovative offers to our customers. Qantas is working closely with GDS partners and other Approved Technology Partners to deliver the benefits of the QDP to agencies.

As an agency owner, what are the benefits of the Qantas Channel?

Benefits for agencies that choose to access the Qantas Channel include:

Rich content icon

Eligible to receive QDP content

Access to new content and offers from the QDP through Approved Technology Partners, subject to such Approved Technology Partners being able to consume such content.

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Access to a wide range of public and private fares

Access to a wide range of ATPCO published and private fares via their Approved Technology Partner.

No channel fee icon

No channel fees

Agencies who are participating in the Qantas Channel and are making bookings via an Approved Technology Partner will not be subject to a Channel Fee.

Important Information

Disclaimer: ^Private fares include negotiated corporate fares.

How will QDP content benefit agencies?

The only way that an agency will be able to access QDP content is if they register for the Qantas Channel. Over time the QDP will deliver personalised offers to our customers that book through agencies. The QDP will also enhance the booking and servicing experience for agencies by providing additional information at the point of sale.

From late 2019 Qantas will begin to introduce new offers that will only be available to agencies that are participating in the Qantas Channel and are connected to the QDP, including:

  • Tailored offers including bonus commissions for agents that book selected flights and/or routes.
  • Flexible price points including additional price points beyond the 26 fare classes that are currently offered via the GDSs.
  • Tailored offers for Qantas customers including special tier-based offers for members of the Qantas Frequent Flyer program.

View additional information about the QDP

Important Information

Disclaimer: ^Offers may differ by agency and not all agencies may receive tailored offers.

General Information

What happens if an agency chooses not to register the Qantas Channel?

If an agency chooses not to register for the Qantas Channel they will by default remain in the Public Channel. Agencies that remain in the Public Channel:

  1. Will not have access to QDP content.
  2. Will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand (which will be progressively removed from the Public Channel from 1 August 2019 for itineraries commencing in Australia and from 1 October 2019 for itineraries commencing in New Zealand).
  3. Will be subject to a Channel Fee applied per Qantas marketed flight segment (subject to certain exceptions). For further information, please refer to the Qantas Channel Fee Policy Document.

Important Information

Disclaimer: ^Private fares include negotiated corporate fares. 

What is the Channel Fee?

The Channel Fee applies to bookings made by agencies that are not participating in the Qantas Channel. If your agency is not participating in the Qantas Channel, a USD12.50 Channel Fee will apply per Qantas marketed flight segment (subject to certain exceptions).* The Channel Fee amount is automatically priced and collected at the time of ticketing for all tickets issued or re-issued on or after 1 August 2019.

*For further information please view the Qantas Channel Fee Policy Document.

Agencies wishing to avoid the Channel Fee should ensure their agency is participating in the Qantas Channel.

Which Approved Technology Partners can be used to access the Qantas Channel?

Qantas has reached agreement with a number of GDS partners to provide agencies with access to the Qantas Channel. Qantas Channel content will be available through the following GDS partners from 1 August 2019.

Table showing GDS partners who have signed up to the Qantas Channel agreement
Partner Qantas Channel content available
Travelport Yes
Amadeus Yes
Sabre and Sabre Asia Pacific Yes
Axess Yes
TravelSky Yes
Infini Yes

Important Information

Disclaimer: ^Agencies are encouraged to speak to their GDS technology provider to better understand the availability of QDP content and their technical roadmap.

Disclaimer: *Access to the Qantas Channel is not currently available to Amadeus subscribers in the following markets: Finland, Iceland, Iraq, Jordan, Pakistan and Palestine. Qantas is working closely with Amadeus to enable access to the Qantas Channel in these markets.

Agencies will also be able to access QDP content in the Qantas Channel via the following approved technology partners:

Table of non-GDS technology partners where QDP content is currently available
Partner QDP Content Currently Available
Serko Yes
Travel Fusion Yes

Qantas will continue to have discussions with other non-GDS partners to enable access to QDP content.

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Registration and Access

Does my agency need to register for the Qantas Channel?

No

Individual agencies that are part of a global agency chain that has been accepted into the Qantas Channel will not be required to separately register for the Qantas Channel.

Yes

Agencies that have a contract directly with a GDS which is independent of their head office or global chain will need to separately register for the Qantas channel and directly contact their GDS.

When can my agency register for the Qantas Channel?

Registration for the Qantas Channel remains open. View more information on how to register for the Qantas Channel.

When your agency registers for the Qantas Channel your agency is required to provide relevant information about the agency to Qantas. This information is necessary to enable Qantas to set-up the agency in the Qantas Channel and ensure that the agency has access to Qantas Channel content.

Qantas Channel Agency Information

Agencies wishing to register for the Qantas Channel must first register for Qantas Agency Connect to ensure their Qantas Channel details are correct and access other Qantas services.

Does your agency have more than 25 IATA, TIDS or ARC numbers?

Registration for the Qantas Channel will take place at head office level. You should contact your head office to confirm your Agency’s participation in the Qantas Channel.

Independent agency or Multi agency groups?

Registration for the Qantas Channel will be via Qantas Agency Connect. You must supply details of your agency and other agencies in your group to access the Qantas Channel, including relevant IATA/TIDS/ARC numbers and Pseudo City Code/Office IDs.

If you are not aware of your PCC details for your agency, you should consult your GDS prior to registering for the Qantas Channel.

Process for agencies wishing to register for the Qantas Channel

If your agency wishes to access the benefits of the Qantas Channel, you are required to register for the Qantas Channel.

In order to register for the Qantas Channel, each Agency, including those Agencies who ticket via a Consolidator, will require a TIDS, IATA or ARC accreditation in each country in which they operate. Such operation includes having a Pseudo City Code or Office ID in that country. TIDS, IATA and/or ARC numbers of each agency must be supplied to Qantas at the time of registration.

Accessing the Qantas Channel involves three steps:

  1. Agencies must agree to the Qantas Channel Terms and Conditions and provide relevant agency information to Qantas.
  2. The agency will then need to discuss and agree new commercial terms with their GDS.
  3. Once Qantas has been informed by the GDS that the agency and GDS have entered into a new agreement, the GDS has validated the agency information and Qantas has accepted the agency into the Qantas Channel, Qantas will advise the date that the agency will be able to access Qantas Channel content.

Important Information

Disclaimer: ^You must login or register for Qantas Agency Connect to access the Qantas Channel Terms and Conditions.

Process for consolidators and authorised ticketing agencies wishing to register for the Qantas Channel

All consolidators and ticketing agencies that wish to service bookings and tickets made by agencies in the Qantas Channel are required to register for the Qantas Channel.

Each consolidator and ticketing agency wishing to register for the Qantas Channel requires IATA accreditation. IATA numbers must be supplied to Qantas at time of registration.

The Qantas Channel registration process for consolidators and ticketing agencies involves three steps:

  1. Consolidators and ticketing agencies must agree to the Qantas Channel Terms and Conditionsand provide relevant agency information to Qantas. 
  2. The consolidator and ticketing agency will then need to discuss and agree new commercial terms with their GDS.
  3. Once Qantas has been informed by the GDS that the consolidator/ticketing agency has entered into a new agreement, the GDS has validated the agency information and Qantas has accepted the consolidator/ticketing agency into the Qantas Channel, Qantas will advise the date that the consolidator/ticketing agency will be able to access Qantas Channel content.

Any agencies who ticket via a consolidator will require an IATA, TIDS or ARC accreditation.

View more information on how to register for the Qantas Channel

Important Information

Disclaimer: ^You must login or register for Qantas Agency Connect to access the Qantas Channel Terms and Conditions.

Access to the Qantas Channel

Qantas Agency Connect will reflect your agency’s Qantas Channel registration status. This information will be available to the agency owner within My Agency Profile under the manager login.

Maintaining your agency’s access to the Qantas Channel

Qantas Agency Connect will show the relevant Office IDs/Pseudo City Code for each agency. Each agency is responsible for validating all agency information in Qantas Agency Connect, including ensuring any PCCs displayed in Qantas Agency Connect are accurate and up to date.

If an agency is using a consolidator/ticketing agency for ticketing bookings made in the Qantas Channel they should nominate these consolidator/ticketing agencies in their profile in Qantas Agency Connect.

If an agency's details change after the agency is granted access to the Qantas Channel, including the addition of new PCCs, the agency should update these details via Qantas Agency Connect.

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