Agency FAQs

Learn more about the Qantas Channel with our dedicated FAQs.

General information

What is the Qantas Channel?

The Qantas Channel is a commercial agreement between Qantas and an Agency that allows access to certain ATPCO content and content available via the Qantas Distribution Platform (QDP). Only those Agencies that have registered and have been accepted into the Qantas Channel will be eligible to access dynamic and personalised offers created by the QDP as they become available.

The QDP utilises IATA’s New Distribution Capability (NDC) and allows Qantas to continuously deliver new and innovative offers to our customers. Qantas is working closely with a number of Technology Partners to deliver the benefits of the QDP to our Agency Partners.

When does the Qantas Channel come into effect?

The Qantas Channel comes into effect on 1 August 2019.

What happens if I don’t register for the Qantas Channel?

If an Agency decides not to register for the Qantas Channel, that Agency will remain in the Public Channel. This means that the Agency will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand (which will be progressively removed from the Public Channel from 1 August 2019 for itineraries commencing in Australia and from 1 October 2019 for itineraries commencing in New Zealand).

Additionally, any Agency that does not register for the Qantas Channel will not be eligible to receive QDP content and will be subject to a Channel Fee per Qantas marketed flight segment (subject to certain exceptions).

Important Information

Disclaimer: ^Private fares include negotiated corporate fares.

Disclaimer: *For further information, please refer to the Qantas Channel Fee Policy Document.

I have been accepted into the Qantas Channel. What changes for my Agency from 1 August 2019?

If you have successfully registered and have been accepted into the Qantas Channel, you will be able to continue booking and ticketing as you are today with access to a wide range of ATPCO fares via your GDS or Approved Technology Partner. Additionally, all Agencies accepted into the Qantas Channel will not be subject to a Channel Fee.

I have been accepted into the Qantas Channel. When will I start to receive new offers created by the QDP?

This will depend on how quickly your GDS or Approved Technology Partner develops technology to access the QDP. Qantas is working closely with all of the major GDSs and a number of Approved Technology Partners to develop and enhance the airline retailing, booking and servicing experience for our Agencies. We are hoping to start introducing new types of offers to Agencies in the Qantas Channel via the QDP by late 2019 or early 2020.

What is the difference between the Qantas Distribution Platform (QDP) and the Qantas Channel?

The Qantas Channel is a commercial agreement (available worldwide) between Qantas and an agency. The QDP is Qantas’ New Distribution Capability (NDC) Offer and Order Platform. Only those agencies that have registered and been approved for access to the Qantas Channel will be eligible to access NDC content created by the QDP.

How long does the Qantas Channel agreement last?

The Qantas Channel is an evergreen arrangement that will continue until terminated by Qantas or the Agency in accordance with the applicable Qantas Channel terms and conditions. Agencies are required to advise Qantas of any changes to their agency details including changes to their GDS or technology provider, IATA, TIDS or ARC numbers and PCCs as these occur. Qantas may change the terms of the agreement from time to time by providing advance notice to agencies, at which time the agency may elect to discontinue participation in the Qantas Channel.

Are there any costs associated with registering for the Qantas Channel via my GDS or Approved Technology Partner?

Qantas will not charge any fees to register for the Qantas Channel however agencies’ commercial relationships with their GDS may be impacted. To access the Qantas Channel agencies must also reach a new commercial agreement with their GDS or Approved Technology Partner.

Registration and access to the Qantas Channel

Do I require a valid TIDS, IATA or ARC accreditation to register for the Qantas Channel?

In order to register for the Qantas Channel, each Agency, including those Agencies who ticket via a Consolidator, will require a TIDS, IATA or ARC accreditation in each country in which they operate. Such operation includes having a Pseudo City Code or Office ID in that country. Agencies that do not have a valid TIDS, IATA or ARC accreditation should apply for TIDS, IATA or ARC accreditation prior to registering for the Qantas Channel. TIDS, IATA and/or ARC numbers of each Agency must be supplied to Qantas at the time of registration.

I would like to register for the Qantas Channel, however I am still awaiting my TIDS number. Is there any way I can register for the Qantas Channel while this is being processed?

Your Qantas Channel registration can only be processed with a valid TIDS, IATA or ARC number. This is the only way Qantas can identify and recognise Qantas Channel Agencies and ensure you receive the correct Qantas content.

Once you have obtained your TIDS, IATA or ARC number, you should advise your GDS of your TIDS, IATA or ARC number and use this number to register for the Qantas Channel.

How long do I need to wait to be accepted into the Qantas Channel once I have submitted my registration?

Once your Agency has submitted your registration for the Qantas Channel, your Agency will also need to reach agreement with your GDS or Approved Technology Partner to access the Qantas Channel. Once agreement is reached with your GDS or Approved Technology Partner, your GDS or Approved Technology Partner will need to validate your Agency details with Qantas before Qantas can accept your Agency into the Qantas Channel. Once Qantas has accepted your Agency into the Qantas Channel, Qantas will advise the date that the Agency will be able to access Qantas Channel content.

You can check the status of your registration on Qantas Agency Connect via My Agency Profile, available under the Manager Login. Within My Agency Profile, Agency Managers can view the registration status including the Pseudo City Codes (PCCs)/Office IDs that are applicable for access in the Qantas Channel.

If my Qantas Channel registration status is showing as ‘Rejected’ in Qantas Agency Connect, what do I need to do?

A ‘Rejected’ status means that either Qantas has not received confirmation that your Agency has reached agreement with your GDS for more than 30 days since your initial registration or the PCC/Office ID supplied by your Agency is incorrect and has been rejected by the GDS. If access to the Qantas Channel is still required, you will need to contact your GDS as soon as possible. There is no need for you to re-register for the Qantas Channel.

My Qantas Channel registration status is showing as ‘Active’ in Qantas Agency Connect with an effective date. What does this mean?

If your Qantas Channel registration status is showing as ‘Active’, this means that your Agency is participating in the Qantas Channel and will be able to access the Qantas Channel from the effective date shown in My Agency Profile.

I thought I was participating in the Qantas Channel, but my fare quote is showing a YR tax on it?

If your fare quote is reflecting a YR tax, this indicates that your Agency is not participating in the Qantas Channel.

If you have registered for the Qantas Channel via Qantas Agency Connect, please check your registration status via My Agency Profile, under the Manager Login on Qantas Agency Connect. Within My Agency Profile, you can view your Agency’s registration status including the PCCs/Office IDs that are applicable for your Agency’s access in the Qantas Channel as well as the effective date from which you can access the Qantas Channel.

If everything appears to be correct and your registration status is showing as ‘Active’, please contact the Qantas Agency Connect Team or your local Qantas office.

Note - some airlines use the YR tax code to collect fuel surcharges. If the ticket contains interline flights, this could be the reason a YR tax is showing.

My understanding was that my Agency Chain/Head Office was registering for the Qantas Channel on my behalf, however this has not happened. What do I need to do now?

You will need to contact your Agency Chain/Head Office to confirm if your office should have been included in the Qantas Channel registration process.

If your office was omitted by error, your Agency Chain/Head Office will need to contact Qantas directly to rectify this issue.

If you are not eligible to be included as part of your Agency Chain/Head Office registration for the Qantas Channel, you should register your Agency for the Qantas Channel via Qantas Agency Connect.

Can I register for the Qantas Channel if my agency does not have an IATA, TIDS or ARC accreditation?

All agencies require a IATA, TIDS or ARC accreditation to register for the Qantas Channel for validation and identification purposes. IATA, TIDS or ARC accreditation also enables access to various Qantas services including Qantas Agency Connect and Qantas Group Travel.

Can I still register for the Qantas Channel after 1 August 2019?

Agencies wishing to register for the Qantas Channel can do so after 1 August 2019 as there is no cut-off date to register.

What happens if an agency chooses not to register for the Qantas Channel?

If an agency decides not to register for the Qantas Channel they will remain in the Public Channel. This means that the agency will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand (which will be progressively removed from the Public Channel from 1 August 2019 for itineraries commencing in Australia and from 1 October 2019 for itineraries commencing in New Zealand). Additionally, any agent that does not register for the Qantas Channel will not be eligible to receive QDP content and will be subject to a Channel Fee per Qantas marketed flight segment (subject to certain exceptions). For further information, please refer to the Qantas Channel Fee Policy Document.

Important Information

Disclaimer: ^Private fares include negotiated corporate fares.

My GDS does not have a Qantas Channel agreement. Do I need to change to another GDS or Approved Technology Partner to access the Qantas Channel?

If your current GDS does not have a Qantas Channel agreement with Qantas then you will be unable to access the Qantas Channel via that GDS. View list of GDS and Approved Technology Partners that can be used to access the Qantas Channel. You should consult with your GDS or Approved Technology Partner about your options prior to making any decision to change technology partners.

My agency does not have access to the QDP yet. Will I still receive QDP content in the Qantas Channel?

Only those agencies that have registered and have been accepted into the Qantas Channel will be eligible to access QDP content and offers as they become available. Access to QDP content and offers is subject to your GDS or Approved Technology Partner being able to consume such content. Agencies should speak to their GDS or Approved Technology Partner to better understand their technical delivery timelines of QDP content.

How will I know when my agency has access to the Qantas Channel?

You can check the status of your Qantas Channel registration on Qantas Agency Connect via My Agency Profile, available under the Manager Login. Within My Agency Profile, Agency Managers can view the registration status including the Pseudo City Codes (PCCs)/Office IDs that are applicable for access in the Qantas Channel.

If your Qantas Channel registration status is showing as ‘Active’, this means that your Agency is participating in the Qantas Channel and will be able to access the Qantas Channel from the effective date shown in My Agency Profile.

My agency is not registered to use Qantas Agency Connect. Can I still register for the Qantas Channel?

Agencies wishing to register for the Qantas Channel must first register for Qantas Agency Connect to ensure their Qantas Channel details are correct and access other Qantas services.

How long do I need to wait to be accepted into the Qantas Channel once I have submitted my registration?

Once your Agency has submitted your registration for the Qantas Channel, your Agency will also need to reach agreement with your GDS or Approved Technology Partner to access the Qantas Channel. Once agreement is reached with your GDS or Approved Technology Partner, your GDS or Approved Technology Partner will need to validate your Agency details with Qantas before Qantas can accept your Agency into the Qantas Channel. Once Qantas has accepted your Agency into the Qantas Channel, Qantas will advise the date that the Agency will be able to access Qantas Channel content.

I am a manager of an agency that has more than 25 IATA, TIDS or ARC numbers. Do I need to register for the Qantas Channel?

Your agency will register for the Qantas Channel at Head Office level on your behalf so you do not need to register your individual agency. If you are part of a global agency chain you should speak to your Head Office to understand whether they will be registering for the Qantas Channel.

I am the manager/owner of an independent agency that is part of a global agency chain. Do I need to register to access the Qantas Channel?

This will depend on whether your Head Office has entered into a Qantas Channel agreement with Qantas on your behalf. You should check with your Head Office prior to registering your agency for the Qantas Channel.

I do not have an IATA number and do not wish to obtain a TIDS number. Can I still register for the Qantas Channel?

Agencies wishing to register for the Qantas Channel must have an IATA, TIDS or ARC number.

How do I find my Customer ID?

View more information on how to locate your Customer ID to register for the Qantas Channel. Your Customer ID is not the same as your PCC/OID details.

Changes after registration to the Qantas Channel

What happens if I change my GDS after registering for the Qantas Channel?

If you have changed to a different GDS after registering for the Qantas Channel, you should update your new PCC details via My Agency Profile, under the Manager Login on Qantas Agency Connect, before completing a new Qantas Channel registration for the new GDS. You will also need to reach agreement with the new GDS to access the Qantas Channel.

Once your Qantas Channel registration status is ‘Active’ with the new GDS, independent agencies can deregister from the Qantas Channel with the previous GDS on the Qantas Channel tab. To deregister your inactive GDS, you will need to access My Agency Profile under the Manager Login on Qantas Agency Connect, and select the GDS that requires deregistration from the Qantas Channel. For agencies that registered via the multi-agency process, please contact your Account Manager or the Qantas Channel Support Team in order to deregister the inactive GDS. 

If I obtain a new or additional TIDS, IATA or ARC number, do I need to register for the Qantas Channel again?

If you have obtained a new or additional TIDS, IATA or ARC number, your Agency Manager will need to update your details via My Agency Profile, under the Manager Login on Qantas Agency Connect. Once this has been completed, the Qantas Agency Connect Team will process this change for you. You do not need to re-register for the Qantas Channel however, it is important that you notify your GDS about your new or additional TIDS, IATA or ARC number.

If I obtain a new PCC or Office ID, or I have forgotten to register an existing PCC or Office ID, do I need to register for the Qantas Channel again?

Please check the PCC/Office ID is appearing in My Agency Profile on Qantas Agency Connect. If a PCC/Office ID is not appearing, please add the PCC/Office ID to your profile as soon as possible. The PCC/Office ID will then be validated by your GDS. There is no need to re-register for the Qantas Channel.

Note that Qantas regularly receives updated information directly from your GDS so your new PCC or Office ID will be reported to us. Agency Managers should check the status of the new PCC or Office ID via My Agency Profile on Qantas Agency Connect.

My Agency is registered for the Qantas Channel and I now have an additional office. Do I need to add the new office to my Qantas Channel registration?

You will need to add your new office’s details in Qantas Agency Connect using the new office’s TIDS, IATA or ARC number in order to register them for the Qantas Channel.

Once my agency is registered in the Qantas Channel, can I deregister and how is this done?

If you have registered for the Qantas Channel as an independent agency and wish to deregister, the Agency Manager should log in to My Agency Profile on Qantas Agency Connect and request to be deregistered from the Qantas Channel by selecting Deregister and the relevant GDS or Approved Technology Partner Qantas Channel tab. Your registration status must be ‘Active’ before you can request to be deregistered.

For agencies that registered via the multi-agency process, please contact your Account Manager or the Qantas Channel Support Team in order to deregister. 

How long does it take for deregistration to become effective?

Deregistration from the Qantas Channel may take up to 45 days, depending on your GDS or Approved Technology Partner. To facilitate the deregistration process, you must notify your GDS or Approved Technology Partner that you have deregistered from the Qantas Channel. Deregistration will not become effective until you have informed your GDS or Approved Technology Partner and your GDS or Approved Technology Partner confirms this with Qantas. 

What status will appear in My Agency Profile when I have requested to deregister from the Qantas Channel?

Upon request to deregister from the Qantas Channel, your registration status will display as ‘Pending deregistration’ until Qantas receives confirmation from your GDS or Approved Technology Partner of your deregistration. Your status will change from ‘Pending deregistration’ to ‘Deregistered’ once this confirmation has been received and your deregistration from the Qantas Channel will become effective. If Qantas does not receive confirmation of deregistration from your GDS or Approved Technology Partner within 45 days of your request on Qantas Agency Connect, then your PCC or Office ID status will automatically change back to ‘Active’. If you still wish to be deregistered from the Qantas Channel, you will need to contact your GDS or Approved Technology Partner as soon as possible to facilitate the deregistration process. There is no need for you to deregister again from the Qantas Channel. 

Qantas Channel benefits

Does my agency receive ‘full content’ if I register to the Qantas Channel?

No. The Qantas Channel agreement replaces the content commitment that exists today between an agency and their GDS including the Competitive Booking Source (Opt-In) Program. Agencies that register for the Qantas Channel will be eligible to receive content and offers from the QDP and will receive additional existing ATPCO published fare classes compared to the Public Channel.

When will the new QDP offers be available to agencies that are participating in the Qantas Channel?

Qantas will start delivering new QDP offers to our technology partners from late 2019. Agencies wishing to access QDP content and offers via their technology provider should speak directly with their technology provider to better understand their technical delivery timelines.

If I am not participating in the Qantas Channel can I connect directly to the QDP to avoid the Channel Fee?

No. Agencies wishing to avoid the Channel Fee must first register for the Qantas Channel. After completing the registration process agencies will be eligible to access QDP content (either directly or indirectly via their GDS or Approved Technology Partner).

Channel Fee application

Schedule change and disruption

There has been a schedule change and the passenger has been rebooked to an alternative Qantas flight(s) which includes additional Qantas marketed flight segments. Does the Channel Fee apply to the additional Qantas marketed flight segments?

As a schedule change is not a voluntary change made by the passenger, no Channel Fee(s) will apply to the additional Qantas marketed flight segments. The ticket will require reissuing to reflect the new routing with the required authority.

My passenger has a ticket that was issued prior to 1 August 2019, however a schedule change made by Qantas after 1 August 2019 has resulted in additional Qantas marketed flight segments. Does the Channel Fee need to be collected when the ticket is reissued to reflect the new routing?

As a schedule change is not a voluntary change made the passenger, the Channel Fee would not need to be collected on any of the Qantas marketed flight segments. The ticket will require reissuing to reflect the new routing with the required authority.

There has been an involuntary disruption and my customer has been uplifted on another airline without ticket reissue. Can I refund the Channel Fee?

As the Channel Fee applies at the time of ticketing and is based on the flights ticketed, the Channel Fee cannot be refunded in cases where a passenger is uplifted on another airline as the result of an involuntary disruption, provided the passenger accepts the offer of an alternative flight on another airline. If the alternative flight is not accepted by the passenger, Qantas will provide a full refund of the ticket (including the Channel Fee) where required under Qantas’ policies. Please refer to our Schedule Change and Disruption Policy on Qantas Agency Connect for further details.

Agencies that are not participating in the Qantas Channel

Does the Channel Fee apply to bookings created prior to 1 August 2019, but ticketed post 1 August 2019?

Yes, the Channel Fee will apply to bookings created prior to 1 August 2019 but ticketed on or after 1 August 2019. For further information, please refer to the Qantas Channel Fee Policy Document.

How is the Channel Fee collected?

The Channel Fee is collected through a YR fee at the time of ticketing via the GDS. For further information, please refer to the Qantas Channel Fee Policy Document.

Which flights will incur a Channel Fee?

If your Agency is not participating in the Qantas Channel, a Channel Fee will apply to Qantas marketed flight segments (i.e. flights with a Qantas ‘QF’ flight number), subject to certain exceptions. For further information, please refer to the Qantas Channel Fee Policy Document.

Does the Channel Fee apply to all fare types?

Yes, the Channel Fee applies to fares across all cabins and to all published and private fares. For further information, please refer to the Qantas Channel Fee Policy Document.

How much is the Channel Fee?

The Channel Fee is AUD$17.50 (or equivalent amount as converted into other currencies) per segment. The currency used depends on the point of sale. For further information, please view the Qantas Channel Fee Policy Document, which sets out the relevant value of the Channel Fee for each point of sale.

Important Information

Disclaimer: *Exclusive of Australian GST where applicable for Australian domestic itineraries sold in Australia.

Is the Channel Fee eligible for base commission?

Yes, if the fare is eligible for base commission, then any Channel Fee applicable to that fare will also be eligible for base commission.

Does the Channel Fee apply to Agencies in all regions?

The Channel Fee is applicable on a per Qantas marketed flight segment basis on all tickets issued globally, subject to certain exceptions. For further information, please view the Qantas Channel Fee Policy Document, which sets out the relevant value of the Channel Fee for each point of sale.

Important Information

Disclaimer: *The Channel Fee does not apply to point of sale:
• China for journeys originating in China and Hong Kong SAR (China); or
• Hong Kong (SAR) for journeys originating in Hong Kong SAR (China) and China.

I ticket through a Consolidator and am not participating in the Qantas Channel. Do I still have to pay the Channel Fee?

Yes, if the booking Agency is not participating in the Qantas Channel, the Channel Fee will be automatically collected through a YR fee at the time of ticketing. For further information, please refer to the Qantas Channel Fee Policy Document.

I’m booking a Qantas flight operated by another airline. Is the Channel Fee applicable?

Yes, the Channel Fee is applicable to Qantas marketed flight segments, regardless of the operating airline. For further information, please refer to the Qantas Channel Fee Policy Document.

I’m booking a flight with another airline flight number that is operated by Qantas. Is the Channel Fee applicable?

No, the Channel Fee is not applicable because it only applies to Qantas marketed flight segments (i.e. flights with a Qantas ‘QF’ flight number). For further information, please refer to the Qantas Channel Fee Policy Document.

I am validating my customer’s ticket to another airline and Qantas flight numbers are included in the itinerary. Is the Channel Fee applicable?

Yes, the Channel Fee is applicable to Qantas marketed flight segments, regardless of the validating airline. For further information, please refer to the Qantas Channel Fee Policy Document.

My customer is booked on QF11 in a First Class cabin between SYD and LAX and a Business Class cabin between LAX and JFK. Due to the change of gauge, it must be booked as two sectors. Does the Channel Fee apply to both sectors?

Yes, the Channel Fee is applicable per Qantas flight segment on Qantas marketed flights. For further information, please refer to the Qantas Channel Fee Policy Document.

My customer’s booking was ticketed prior to 1 August 2019 but will need to be reissued on or after 1 August 2019 due to a date change. Do I need to collect the Channel Fee when I reissue the ticket?

If you are not participating in the Qantas Channel, the Channel Fee needs to be collected for each Qantas marketed flight segment upon reissue of the ticket.

My customer’s booking was ticketed prior to 1 August 2019, with a date change made to the booking post 1 August 2019. The fare purchased by the customer allows date changes with no change fee. Can I revalidate the ticket, or do I have to reissue the ticket and collect the Channel Fee?

If the fare rules permit revalidation of the fare purchased by the customer and there has been no increase or decrease in the fare and/or taxes, you are able to revalidate the ticket to reflect the new flight without collecting the Channel Fee. If there has been a change in the fare and/or taxes, the ticket will need to be reissued to reflect the correct values and any applicable Channel Fee will need to be collected.

How is the Channel Fee applied when making changes to bookings?

For a ticket that is reissued on or after 1 August 2019 with an increased number of Qantas marketed flight segments:

If a passenger makes a change to a ticketed booking which results in an increased number of Qantas marketed flight segments held, the ticket will need to be reissued and any additional fare, tax, carrier-imposed fees including the Channel Fee and change fee will need to be collected if applicable. The Channel Fee will only apply to Qantas marketed flight segments.

For a ticket that is reissued on or after 1 August 2019 with a decreased number of Qantas marketed flight segments:

If a passenger makes a change to a ticketed booking which results in a decreased number of Qantas marketed flight segments held, the ticket will need to be reissued and any additional fare, tax, carrier-imposed fees including the Channel Fee and change fees will need to be collected if applicable. The residual Channel Fee can be used as credit towards any applicable additional collection including change fees. This differs by GDS, please refer to your helpdesk for further information.

Note - the Channel Fee is only applicable if your Agency is not participating in the Qantas Channel.

Is the Channel Fee refundable?

Yes, the Channel Fee is fully refundable on any unused Qantas marketed flight segments or completely unused tickets, regardless of whether the fare is refundable. Please refer to the Qantas Refund Policy for further information about applying for a refund.

If the Channel Fee applies at the time of ticketing, but the Agency subsequently becomes a Qantas Channel participant, can the Channel Fee be refunded?

No, if the Channel Fee applies at the time of ticketing because the Agency is not participating in the Qantas Channel, the Channel Fee will not be refunded should the Agency subsequently become a Qantas Channel participant.

Will I get an ADM for not collecting the Channel Fee?

An ADM will be raised to the ticketing Agent who does not collect the applicable Channel Fees using the YR code if the booking Agency is not a Qantas Channel participant. The ADM will be raised for the value of the Channel Fee plus the applicable administration fee.

What happens if I book and issue a ticket in an ineligible class?

Agencies that are not participating in the Qantas Channel will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand. If an Agency books and issues a ticket in an ineligible class, the fare will be raised to an S class fare level and the agency will receive an ADM for the fare difference plus the administration fee. 

I have made a booking in N, Q, O or E, class and it has been cancelled. Why has this occurred?

Agencies that are not participating in the Qantas Channel will no longer be eligible to sell all existing ATPCO Qantas published and private fares in N, Q, O and E class for itineraries that commence in Australia or New Zealand. Flights booked in an ineligible class by an Agency not in the Qantas Channel will be cancelled by Qantas. You will need to rebook these flights in a class which the Agency is eligible to book.

Group bookings

Is the Channel Fee included in a Group quote/fare?

If an Agency elects not to participate in the Qantas Channel, they will remain in the Public Channel and will need to facilitate all Group Travel quotes, bookings and ticketing within the Qantas Group Travel website, if available in your region. No Channel Fee will be applicable to bookings created and ticketed within the Qantas Group Travel website, regardless of whether the Agency is a Qantas Channel participant.

I book groups via the Qantas Group Travel website. Can I still claim bookings if I am not participating in the Qantas Channel?

No, if you are not participating in the Qantas Channel and the Group Travel website is available in your region then you cannot claim these bookings. You will need to quote, book and ticket all Group Travel bookings within the Qantas Group Travel website.

If I don’t use or have access to a GDS or Approved Technology Partner, can I still book groups via the Qantas Group Travel website?

Yes, you are able to continue booking your groups via the Qantas Group Travel website, if available in your region. A Channel Fee will not be applicable to bookings created and ticketed within the Qantas Group Travel website, regardless of whether your Agency is a Qantas Channel participant.

As the Qantas Group Travel Website is not available in my region, my group bookings are made by the Qantas Office and claimed by my Agency at the time of ticketing. Can I still claim bookings if I am not participating in the Qantas Channel and will my quote include the Channel Fee?

Yes, as the Group Travel Website is not available in your region to quote, book and ticket all Group Travel bookings, you can continue to claim group bookings made by the Qantas Office and ticket as you currently are today. The Group Travel team in your region will include any applicable Channel Fee in your Group quote.

Consolidator operational

What happens to a booking made by an agency who is not participating in the Qantas Channel?

An agency who is not participating in the Qantas Channel will automatically be levied a Channel Fee of $17.50 AUD (or equivalent currency) per Qantas marketed segment. This will appear as a YR tax code in the booking. The booking agency queues the booking to its wholesaler or consolidator (who may or may not be in the Qantas Channel) with such wholesaler or consolidator being responsible for collecting the Channel Fee.

What happens when a wholesaler or consolidator reprices an itinerary?

(a)  If the wholesaler or consolidator is in the Qantas Channel:  if the wholesaler or consolidator reprices an itinerary from a booking agency who is not participating in the Qantas Channel, it is possible the Channel Fee may not automatically be included at the time of repricing. The wholesaler or consolidator can verify if the booking agency is in the Qantas Channel by checking a list provided by Qantas on a weekly basis. This list includes, for those booking agencies who have nominated the wholesaler or consolidator as their ticketing agency, all PCC’s or OID’s that are in the Qantas Channel. If the wholesaler or consolidator does not collect the Channel Fee, the wholesaler or consolidator will be issued with an ADM for the value of the Channel Fee (an admin fee may apply).

(b)  If the wholesaler or consolidator is not in the Qantas Channel: both the wholesaler or consolidator and booking agencies must be in the Qantas Channel to avoid the Channel Fee. The Channel Fee must be collected if the wholesaler or consolidator is not participating in the Qantas Channel, even if the booking agency is.

Why are there only PCC’s on the list for wholesaler/consolidators?

For cyber security and privacy reasons, Qantas is only able to provide the PCC’s of agencies in the Qantas Channel. Agency name, IATA and further details cannot be provided via email.

How often is the list generated?

The list of PCC’s or OIDs for those booking agencies who have nominated the wholesaler or consolidator as their ticketing agent, is refreshed on a weekly basis and sent to designated contacts at wholesalers and consolidators on Mondays.

Why are there so few PCC’s on the list for a wholesaler/consolidator?

Booking agencies are required to nominate their wholesaler or consolidator via Qantas Agency Connect. Even if a booking agency has joined the Qantas Channel, the agency must designate the wholesaler or consolidator via its IATA number. Once this is done in Qantas Agency Connect, the linkage between booking agency and wholesaler or consolidator is immediate; however the list is sent only a weekly basis to wholesalers or consolidators.

How does a booking agency nominate a wholesaler or consolidator as their ticketing agent?

Booking agencies must go to Qantas Agency Connect and login as a Manager. Within the tab “My Agency Profile” go to option for “Consolidator or Ticket Centre” and indicate the Agency IATA, ARC or TID’s number for the applicable wholesaler or consolidator.

Can a wholesaler or consolidator ticket for a booking agency without verifying the list?

Yes. The list is a final source of verification for the wholesaler or consolidator to determine if a Channel Fee should be collected. If the wholesaler or consolidator tickets for a booking agency not in the Qantas Channel without collecting the Channel Fee, they will be issued with an ADM for the value of the Channel Fee (an admin fee may apply).