Pre-Purchase Additional Baggage

Additional Baggage can be pre-purchased for Qantas operated and marketed flights up to three (3) hours before the scheduled departure.

Payment for Additional Baggage can be made by the agent through your GDS or Technology Partner using an EMD or by the passenger through Manage Booking. Please advise your customer takes the baggage receipt to the airport for proof of purchase.

Ensure you select the correct option for either PIECE or WEIGHT when issuing the EMD.

General Information

Additional Baggage Allowances

Domestic Within Australia

Additional baggage allowance may be purchased on a piece basis.

A maximum of five additional pieces may be purchased in advance per Qantas operated flight. A maximum weight also applies for each additional piece, which is determined by the customer’s membership status as follows:

  • Non-Frequent Flyers and Bronze Members travelling in Economy - 23kg per piece. If the customer’s bag is over this weight (up to 32kg) a Heavy Charge will apply at the airport.
  • Platinum, Gold, Silver Frequent Flyers and Qantas Club members travelling in Economy - 32kg per piece.
  • All customers travelling in Business - 32kg per piece.

Airport excess baggage charges and/or heavy charges will apply at the airport for any pieces in excess of the customer’s checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.

Norfolk Island

Additional baggage may be purchased on a weight basis for additional allowances of up to 15kg, 25kg or 35kg per flight.

Airport excess baggage charges and/or heavy charges will apply at the airport for any pieces in excess of the customer’s checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.    

International - Other Than the Americas

Additional baggage allowance can be purchased for additional allowances of 5kg, 10kg, 15kg, 25kg or 35kg per flight.

Airport excess baggage charges and/or heavy charges will apply at the airport for any pieces in excess of the customer’s checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.

International - The Americas

Additional Baggage Allowance may be purchased on a piece basis.

A maximum of five additional pieces may be purchased in advance per flight. A maximum weight also applies for each additional piece, which is determined by the class of travel and Frequent Flyer status as follows:

For travel on/before 25 March 2021

  • Non-Frequent Flyers, Bronze, Qantas Club, Silver and Gold Frequent Flyer members travelling in Economy and Premium Economy - 23kg (50lbs) per piece. If the bag is over this weight (up to 32kg/70lbs) a heavy charge will apply at the airport.
  • Platinum Frequent Flyers travelling in Economy and Premium Economy - 32kg (70lbs) per piece.
  • All customers travelling in Business and First class - 32kg (70lbs) per piece.

For travel on/after 26 March 2021

  • Non-Frequent Flyers, Bronze, Qantas Club, Silver and Gold Frequent Flyer members travelling in Economy and Premium Economy - 32kg (70lbs) per piece. 
  • Platinum Frequent Flyers travelling in Economy and Premium Economy - 32kg (70lbs) per piece.
  • All customers travelling in Business and First class - 32kg (70lbs) per piece.

No individual piece may exceed 32kg/70lbs weight.

Important Information

Additional baggage allowance is not available for flights operated by another carrier (such as codeshare or interline flights) or if you are connecting to/from a flight operated by another airline within 24 hours of your Qantas operated flight. The additional baggage rates of the operating airline applies in these instances.

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Pre-Purchase Additional Baggage Charges

When purchasing additional baggage by EMD, ensure you select the correct option for either PIECE or WEIGHT. Refer to the Electronic Miscellaneous Document (EMD) guide for the codes to use. 

Domestic within Australia (piece basis)
AUD 
Australian Domestic $50 per piece 
   
International - other than The Americas (weight basis) AUD 
International - between Australia and New Zealand, Fiji, New Caledonia and Papua New Guinea  $70 for each 5kg (11lbs)
International - between Australia and Asia  $122 for each 5kg (11lbs)
International - between Australia and South Africa, and Europe  $280 for each 5kg (11lbs)
   
International - The Americas (piece basis) on/before 25 March 2021     
International - between Australia and The Americas
AU$150 per piece up to 23kg (50lbs)
International - between The Americas and Australia US$120 per piece up to 23kg (50lbs)
   
International - The Americas (piece basis) on/after 26 March 2021  
International - between Australia and The Americas AU$225 per piece up to 32kg (70lbs)
International - between The Americas and Australia US$150 per piece up to 32kg (70lbs)

General Information

Changes

Changes Made by Qantas

If Qantas changes the flight where an additional baggage allowance has been purchased, please contact the Qantas Agency Connect Team for assistance.

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Refunds

Please contact the Qantas Agency Connect Team to request an auto refund of the additional baggage allowance EMD, provided the request is made at least one day prior to the scheduled departure of the first flight in the booking.

A refund cannot be requested if your customer fails to check in for the flight and has not cancelled or changed the ticket.

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Unaccompanied Additional Baggage

Qantas offers an unaccompanied baggage service on most international routes. This service may be a convenient and cost-effective alternative to paying additional baggage charges.

Customers must hold a valid international ticket (for travel on any airline) between the origin and destination airports

The baggage must be consigned at the freight terminal before a flight and can only consist of personal clothing and articles including books, portable music instruments and portable sporting equipment.

For further information please refer to Qantas FreightOpens external site in a new window.

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