COVID-19 travel information

Check this page for the latest information that is relevant to your customer's upcoming travel. 

Whether your customers are travelling from, to or within Australia, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer’s own expense), or they could be denied entry.

 

Plan your customer's trip

Ensure you check the latest airline and government travel requirements to make your customer's journey seamless.

Australian domestic travel requirements

We've prepared guides to help you understand the latest State and Territory government travel requirements.

More on Australian domestic travel

International vaccination and travel requirements

Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.

More on international travel

Is your customer ready to travel?

Certain countries require airlines  to collect additional information mandatory for all passengers arriving by aircraft into that country. 

Additional requirements for travel

Travel requirements

Ensure your customer meets all the travel and documentation requirements before they check in.

International COVID-19 vaccination certificates

Before your customers get to the airport, they will need to have a valid vaccination certificate for international travel.

More on proof of vaccination

Pre-departure COVID-19 testing

If your customer needs a pre-departure COVID-19 test, it's important they have the correct documentation from an approved testing facility.

More on COVID-19 testing

Vaccination exemptions and medical clearance

If your customer needs to apply for medical clearance, they must submit their documentation to us 7 days prior to their scheduled flight.

More on applying for medical clearance

Your customer's Qantas flights

Qantas may need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

If your customer's travel plans have been impacted, here's how we can help.

Booking changes and other options

Our new Fly Well program brings together a number of new and existing wellbeing measures to give customers peace-of-mind when travelling. 

More on our Fly Well policy

Flexible flight bookings

We know sometimes plans need to change, and that's why we've introduced further flight flexibility.

More on Fly Flexible policy

Qantas Extended Ticket Validity

Find out about tickets held in credit and how long your customer has to use them.

More on Extended Ticket Validity

Qantas travel requirements FAQs

View Frequently Asked Questions specific for Australian domestic and international travel.

Australia

Australian domestic

View FAQs
Australia

International

View FAQs

Latest news

Cheers and tears as Qantas international flights take off

Published 1 November 2021

Nearly 600 days after Australia closed its international borders, Qantas commercial passenger flights have taken to the skies to reconnect Australia to the rest of the world. 

Qantas has today published some changes to its international schedule

Published 29 October 2021

International flights from Queensland and New Zealand have been pushed back in line with government travel restrictions while Melbourne-London flights will now start in late November due to subdued initial demand. 

Qantas requirements for international travel

Published 26 October 2021

Qantas is gradually restarting international services. A range of international routes will recommence ahead of schedule, with select international services resuming from 1 November 2021 for Australian citizens, permanent residents and their immediate families, including parents, in line with Australian Government requirements.