Commercial Policies

Find commercial policy information related to travel disruptions.

Commercial Policies 2020

Issued October 2020

Updated - Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations

Updated - Unwell customers

Updated - Customers impacted by Coronavirus with tickets issued on/after 31 January 2019

Updated - Domestic Border Closures

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Issued July 2020

Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries

Temporary Addendum to Domestic Reissue Policy for Agents

Updated - Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus

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Issued June 2020

Updated - Suspension of Select Bangkok Airways Services

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Issued May 2020

Qantas Customers - Change Fee Waiver for Qantas International Excluding TASMAN

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Issued January - April 2020

Qantas Passengers Travelling to and from Mainland China

Change fee waiver for Qantas International and Domestic bookings

Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo

Cancellation of Select Asiana Airlines Services Between Seoul and Sydney

Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo

Qantas Customers Affected by Jetstar Industrial Action on 19 February 2020

Qantas Passengers Impacted by Changes to South African Airways Domestic Services

Qantas Passengers affected by changes to Air Vanuatu Services to and from Port Vila

Qantas Customers Affected by Tropical Cyclone Blake

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Commercial Policies 2019

Issued July - December 2019

Qantas Customers Affected by the Solomon Islands Government Measles Travel Advisory

Qantas Melbourne-Tokyo Services Moving From Tokyo Narita Airport to Tokyo Haneda Airport

Qantas Passengers Affected By Qantas Withdrawal of Sydney-Beijing (QF107/108) services in February 2020

Qantas Customers Affected by Jetstar Industrial Action

Qantas Passengers Affected by Air Traffic Control Industrial Action in France

Qantas Passengers Affected by Withdrawal of Emirates Singapore-Brisbane Service

Qantas Passengers Affected By South African Airways Strikes

Qantas Customers Affected by New South Wales Bushfires

Qantas Passengers Affected by Protests in Chile

Qantas Customers Affected by Typhoon Hagibis

Qantas Customers Booked on Jetstar Airways Regional New Zealand Turbo-Prop Services

Qantas Customers Travelling on QF397, QF398, QF347 and QF348 BNE-NAN-BNE, for travel between 15-20 September 2019

Update: Qantas Customers Affected by the Industrial Action at British Airways

Update: Qantas Customers Affected by the Hong Kong Protests

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Issued January - June 2019

Qantas Customers Affected by the Incidents in Sri Lanka

Qantas Customers Affected by the Cancellation of Jet Airways Asia-India-Asia Services from 11 April 2019

Qantas Customers Affected by the Cancellation of Jet Airways Singapore-India-Singapore Services from 11 April 2019

Update: Qantas Customers Affected by Severe Tropical Cyclone Veronica in Port Hedland and Karratha

Qantas Customers Affected by Cyclone Trevor in Weipa

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