Commercial Policy Library

Find commercial policy information related to travel disruptions.

Commercial Policy

Commercial Policies 2021

Commercial Policy Valid For Summary of Options Authority
Commercial Policy Norfolk Island Cancellations Tickets issued on/before 29 July 2021 for travel between 29 July 2021 and 29 August 2021 Rebook or Credit or
Refund 
737734
Tasman Quarantine Free Travel Suspension to 24 September 2021 Tickets issued on/before 23 July 2021 for travel between 24 July 2021 and 24 September 2021 Rebook or Credit or Refund 737733
Fly Flexible Australian Domestic, Trans-Tasman and International Refer to policy Rebook or Credit 638328
Trans Tasman Quarantine Free Travel Pause Refer to policy Rebook or Credit 737731
Commercial Policy – Fly Well For travel between 12 June 2020 and 31 October 2021 Rebook or Credit 628183
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 30 July 2021 for travel between 29 July 2020 and 30 July 2021 Rebook or Credit 638321
Qantas Customer Impacted by the Suspension of Auckland (AKL) / Gold Coast (OOL) Flights Tickets issued on/before 13 July 2021 for travel between 14 July 2021 and 15 September 2021 Rebook or Credit or Refund 737732
Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023  Tickets issued on/before 31 July 2021 Rebook 628179
Ticket credits for multiple bookings for Qantas customers impacted by Coronavirus Tickets issued on/before 31 July 2021 (for Australia and New Zealand agents only) Credit 628180
Suspension of the Trans Tasman Quarantine Free Travel - New South Wales Tickets issued on/before 25 June 2021 for travel between 23 June 2021 and 6 July 2021  Rebook or Credit 737730
Suspension of the Trans-Tasman Quarantine Free Travel Tickets issued on/before 17 June for travel between 25 May 2021 - 23 June 2021

Rebook or Credit

737728
Relocation of State of Origin from Melbourne on 9 June 2021 Tickets issued on/before 31 May 2021 for travel between 5 June 2020 and 13 June 2021 Credit 737729
Northern winter 2021 Qantas International flight cancellations Tickets issued on/before 24 May for travel between 31 October 2021 and 19 December 2021 Rebook or Credit or Refund 737727
Northern Summer 2021 Tasman schedule changes Tickets issued on/before 20 May 2021 for travel between 23 May 2021 and 15 August 2021 Rebook or Credit or Refund 638344
Suspension of the Trans Tasman Quarantine Free Travel Tickets issued on/before 6 May 2021 for travel between 6 May 2021 and 10 May 2021 Rebook or Credit 638343
Suspension of the Trans-Tasman Safe Travel Zone Tickets issued on/before 17 February 2021 for travel between 19 February and 22 February 2021 Rebook or Credit 638330
Northern Summer 2021 Qantas International Flight Cancellations
Tickets issued on/before 26 February 2021 Rebook or Credit or Refund 638327
Northern Winter 2020 Qantas International Flight Cancellations Tickets issued on/before 1 October 2020 Rebook or Credit or Refund 638322
Flight Cancellations due to Demand Impact of Coronavirus Tickets issued on/before 3 June 2020 for travel between 26 March 2020 and 24 October 2020 Rebook or Credit or Refund 623062
Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension Refer to policy Rebook 638340
Tropical Cyclone Seroja Tickets issued on/before 11 April 2021 for travel between 11 - 13 April 2021 Rebook or Credit 638339
New South Wales Floods Tickets issued on/before 21 March 2021 for travel between 21 March 2020 and 26 March 2021 Rebook or Credit 638337
Postponement of Melbourne F1 Grand Prix Refer to policy Rebook or Credit 638325

Commercial Policies 2020

Commercial Policy Valid For Summary of Options Authority
Coronavirus Related Travel Restrictions - International Itineraries Tickets issued on/before 3 July 2020 for travel between 31 January and 17 September 2020 Rebook or Credit 611524
Temporary Addendum to Domestic Reissue Policy for Agents Refer to policy Rebook 628186
Suspension of Select Bangkok Airways Services Tickets issued on/before 27 March 2020 Rebook or Credit or Refund 623058
Change Fee Waiver for Qantas International Excluding TASMAN Refer to policy Rebook or Credit 628181
Qantas Passengers Travelling to and from Mainland China Refer to policy Rebook or Credit or Refund 607935
Change fee waiver for Qantas International and Domestic bookings Refer to policy Rebook  623063
Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo Tickets issued on/before 27 March 2020 for travel between 27 February and 31 May 2020 Rebook or Credit or Refund 611532
Cancellation of Select Asiana Airlines Services Between Seoul and Sydney Tickets issued on/before 27 March 2020 for travel on/after 7 March and on/before 31 May 2020 Rebook or Credit or Refund 623059
Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo Tickets issued on/before 6 March 2020 for travel on/after 18 March and on/before 28 March 2020 Rebook or Credit or Refund 623060
Customers Affected by Jetstar Industrial Action on 19 February 2020 Refer to policy Rebook or Credit or Refund 611530
Changes to South African Airways Domestic Services Tickets issued on/before 7 February 2020 for travel on/after 1 March 2020 Rebook or Credit or Refund 611527
Changes to Air Vanuatu Services to and from Port Vila Tickets issued on/before 30 January 2020 for travel between 2 and 14 February 2020 Rebook or Credit or Refund 611523
Tropical Cyclone Blake Tickets issued on/before 7 January 2020 for travel on/before 9 January 2020 Rebook or Credit or Refund 591509

To search for earlier policies refer to Agency News and select the Commercial Policy category and required date range.