Commercial Policies

Find commercial policy information related to travel disruptions.

Commercial Policies 2021

Issued April 2021

Commercial Policy for Qantas customers impacted by tropical cyclone Seroja - Authority number 638339

Updated - Fly Flexible Domestic, trans-Tasman and International - Authority Number 638328 

Back to top

Issued March 2021

Updated - Domestic Border Closures - Authority Number 638321

Commercial Policy for Qantas Customers Impacted by New South Wales Floods - Authority Number 638337

Back to top

Issued January - February 2021

Qantas customers affected by Northern summer 2021 Qantas International flight cancellations - Authority number 638327 

Updated - Fly Flexible Domestic, trans-Tasman and International - Authority Number 638328 

Updated - Qantas Passengers Impacted by the Suspension of the Trans Tasman Safe Travel Zone - Authority number 638330

Updated - Commercial policy for ticket credits for multiple bookings for Qantas customers impacted by Coronavirus - Authority number 628180

Updated - Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations - Authority number 638322

Updated - Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus - Authority number 623062

Updated - Unwell Customer - Authority Number 628183

Updated - Customers impacted by Coronavirus with extended ticket validity to 31 December 2023 - Authority number 628179

Qantas Customers affected by the Postponement of Melbourne F1 Grand Prix - Authority Number 638325

Back to top

Commercial Policies 2020

Issued July - December 2020

Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries

Temporary Addendum to Domestic Reissue Policy for Agents

Back to top

Issued January - June 2020

Qantas Passengers Travelling to and from Mainland China

Change fee waiver for Qantas International and Domestic bookings

Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo

Cancellation of Select Asiana Airlines Services Between Seoul and Sydney

Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo

Qantas Customers Affected by Jetstar Industrial Action on 19 February 2020

Qantas Passengers Impacted by Changes to South African Airways Domestic Services

Qantas Passengers affected by changes to Air Vanuatu Services to and from Port Vila

Qantas Customers Affected by Tropical Cyclone Blake

Back to top

Commercial Policies 2019

Issued July - December 2019

Qantas Customers Affected by the Solomon Islands Government Measles Travel Advisory

Qantas Melbourne-Tokyo Services Moving From Tokyo Narita Airport to Tokyo Haneda Airport

Qantas Passengers Affected By Qantas Withdrawal of Sydney-Beijing (QF107/108) services in February 2020

Qantas Customers Affected by Jetstar Industrial Action

Qantas Passengers Affected by Air Traffic Control Industrial Action in France

Qantas Passengers Affected by Withdrawal of Emirates Singapore-Brisbane Service

Qantas Passengers Affected By South African Airways Strikes

Qantas Customers Affected by New South Wales Bushfires

Qantas Passengers Affected by Protests in Chile

Qantas Customers Affected by Typhoon Hagibis

Qantas Customers Booked on Jetstar Airways Regional New Zealand Turbo-Prop Services

Qantas Customers Travelling on QF397, QF398, QF347 and QF348 BNE-NAN-BNE, for travel between 15-20 September 2019

Update: Qantas Customers Affected by the Industrial Action at British Airways

Update: Qantas Customers Affected by the Hong Kong Protests

Back to top