Commercial Policies
Find commercial policy information related to travel disruptions.
Commercial Policies 2021
Commercial Policies 2019/2020
Commercial Policies 2021
Commercial Policy for Qantas customers impacted by tropical cyclone Seroja - Authority number 638339
Updated - Fly Flexible Domestic, trans-Tasman and International - Authority Number 638328
Updated - Domestic Border Closures - Authority Number 638321
Commercial Policy for Qantas Customers Impacted by New South Wales Floods - Authority Number 638337
Qantas customers affected by Northern summer 2021 Qantas International flight cancellations - Authority number 638327
Updated - Fly Flexible Domestic, trans-Tasman and International - Authority Number 638328
Updated - Qantas Passengers Impacted by the Suspension of the Trans Tasman Safe Travel Zone - Authority number 638330
Updated - Commercial policy for ticket credits for multiple bookings for Qantas customers impacted by Coronavirus - Authority number 628180
Updated - Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations - Authority number 638322
Updated - Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus - Authority number 623062
Updated - Unwell Customer - Authority Number 628183
Updated - Customers impacted by Coronavirus with extended ticket validity to 31 December 2023 - Authority number 628179
Qantas Customers affected by the Postponement of Melbourne F1 Grand Prix - Authority Number 638325
Commercial Policies 2020
Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries
Temporary Addendum to Domestic Reissue Policy for Agents
Qantas Passengers Travelling to and from Mainland China
Change fee waiver for Qantas International and Domestic bookings
Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo
Cancellation of Select Asiana Airlines Services Between Seoul and Sydney
Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo
Qantas Customers Affected by Jetstar Industrial Action on 19 February 2020
Qantas Passengers Impacted by Changes to South African Airways Domestic Services
Qantas Passengers affected by changes to Air Vanuatu Services to and from Port Vila
Qantas Customers Affected by Tropical Cyclone Blake
Commercial Policies 2019
Qantas Customers Affected by the Solomon Islands Government Measles Travel Advisory
Qantas Melbourne-Tokyo Services Moving From Tokyo Narita Airport to Tokyo Haneda Airport
Qantas Passengers Affected By Qantas Withdrawal of Sydney-Beijing (QF107/108) services in February 2020
Qantas Customers Affected by Jetstar Industrial Action
Qantas Passengers Affected by Air Traffic Control Industrial Action in France
Qantas Passengers Affected by Withdrawal of Emirates Singapore-Brisbane Service
Qantas Passengers Affected By South African Airways Strikes
Qantas Customers Affected by New South Wales Bushfires
Qantas Passengers Affected by Protests in Chile
Qantas Customers Affected by Typhoon Hagibis
Qantas Customers Booked on Jetstar Airways Regional New Zealand Turbo-Prop Services
Qantas Customers Travelling on QF397, QF398, QF347 and QF348 BNE-NAN-BNE, for travel between 15-20 September 2019
Update: Qantas Customers Affected by the Industrial Action at British Airways
Update: Qantas Customers Affected by the Hong Kong Protests