Commercial Policy for Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements

Commercial Policy|Published 14 July 2022

This policy applies to customers impacted by the introduction of Qantas Group Vaccination requirements who are not eligible to travel to or from Australia with Qantas as they will not be vaccinated at the time of travel and do not hold a valid exemption.

Qantas is changing the vaccination requirements for flights departing from 12:01 am 19 July 2022 (AEST). For the latest Qantas international travel requirements, please refer to Qantas website under COVID-19 travel information.

The following commercial policy is available to customers holding a valid 081 tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook to another Qantas Airways operated flight
  • Reissue with authority 750550 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 750550 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
3. Refund
  • If the above alternative options are not suitable, customers are entitled to a refund.
  • Refund Applications can be submitted via BSP Link with reference to the Authority number 750550 to waive any refund fees
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.