Qantas customers impacted by Coronavirus Extended Ticket Validity

Commercial Policy|Published 16 October 2020

This policy applies to Qantas customers holding a Domestic or International 081 ticket issued on/after 31 January 2019 and before 24 September 2020 booked for travel on/before 31 March 2021.

General Information


  • Waiver is valid for tickets issued on/after 31 January 2019 and before 24 September 2020 booked for travel on/before 31 March 2021.
  • Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.
  • This does not apply to refund, no show or cancellation fees.
  • New booking is subject to availability and all conditions of the new fare are applicable.
  • Customer will pay any fare difference and any change fees associated with the ticket.
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as per applicable policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

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Customers on Frequent Flyer Reward Tickets

Qantas Points Plus Pay:

Customers are entitled to the same options and conditions as listed above.

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Your Customer's Ticket

Ticket Information

The agent can reissue the ticket in-house if validated to Qantas (081).


Authority number 628179 must be entered into the endorsement box to avoid ADM.

Additional fare, ticket taxes and change fee applicable to the ticket apply.

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