Commercial Policy for Suspension of Select Bangkok Airways Services

Commercial Policy|Published 17 June 2020

The following options are available to Qantas customers holding a valid 081 ticket issued on/before 27 March 2020 for travel on the following suspended Bangkok Airways operated services:

General Information

Conditions

  • All changes must be made prior to the original ticketed departure.
  • New booking is subject to availability and all conditions of the new fare are applicable.
  • New travel dates must be within ticket validity.
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased

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Customers with unticketed bookings

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

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Customers on Frequent Flyer Reward Tickets

Qantas Points Plus Pay and Qantas & Partner Classic Flight Rewards tickets: Customers are entitled to the same options and conditions as listed above.

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Your Customer's Ticket

All flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

Qantas (081) Issued Ticket

Sector/s Operated flight number Marketed flight number Dates of suspension Rebook options:
BKK-BOM
-
BOM-BKK
PG733
-
PG734
QF3437
-
QF3438
29 Mar 20 – indefinite
-
30 Mar 20 – indefinite
  • Rebook to Cathay Pacific operated services between Hong Kong and Bangkok and Qantas Airways operated services between Hong Kong and Australia for travel +/- one day from the original booking date

  •  Rebook to Malaysia Airlines operated services between Kuala Lumpur and Mumbai and between Kuala Lumpur and Singapore; and Qantas Airways operated services between Singapore and Australia for travel +/- one day from the original booking date

  • Rebook to SriLankan Airlines operated services between Bangkok and Colombo and between Colombo and Singapore or Bangkok; and Qantas Airways operated services between Singapore or Bangkok and Australia for travel +/- one day from the original booking date
BKK-RGN PG705 QF3442 29 Mar 20 – 24 Oct 20
  • Rebook to Jetstar Asia operated services between Yangon and Singapore and Qantas operated services between Singapore and Australia for travel +/- one day from the original booking date

  • Rebook to Cathay Pacific operated services between Yangon and Hong Kong and Qantas Airways operated services between Hong Kong and Australia for travel +/- one day from the original booking date
BKK-USM PG187 QF3474 29 Mar 20 – indefinite
  • Rebook to alternative Bangkok Airways operated service between Koh Samui and Bangkok for travel -/+ one day from the original booking date
BKK-VTE
-
VTE-BKK
PG949
-
PG944
QF3475 
-
QF3476
 
29 Mar 20 – indefinite
  • Rebook to Lao Airlines operated services between Vientiane and Bangkok and Qantas operated services between Bangkok and Australia for travel +/- one day from the original booking date
KBV-BKK PG296 QF3479 1 May 20 – 24 Oct 20
  • Rebook to alternative Bangkok Airways operated services between Krabi and Bangkok for travel -/+ two days from original booking date
PNH-BKK PG930 QF3453 1-24 Oct 20
  • Rebook to alternative Bangkok Airways operated services between Phnom Penh and Bangkok for travel -/+ two days from original booking date
BKK-CEI
-
CEI-BKK
PG235
PG231
-
PG234
QF3452
QF3480
-
QF3451
11 Mar 20 – indefinite

4 May 20 – indefinite

4 May 20 indefinite
  • None
  • For all Rebook options in the table above
    Subject to same class availability. If cancelled flights are within 48 hours of departure, customers can be rebooked to lowest available in the same cabin. If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the customer. If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the customer.
  • Retain the value of ticket in credit
    Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
  • Refund
    If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s. Customers who have not commenced their journey are entitled to a full refund.

Ticket Information

For customers holding a Qantas (081) issued ticket:

Rebook

  • The agent can reissue the ticket in-house if validated to Qantas (081).
  • Additional fare, ticket taxes and change fees associated to the ticket do not apply.
  • All details of the original ticket to be shown on the new ticket including fare basis and fare calculation.
  • Authority number 623058 must be entered into the endorsement box to avoid ADM.
  • If there is no change to routing/booking class the ticket can be revalidated.

Credit

  • The Agent can reissue the ticket in-house if validated to Qantas (081).
  • Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.
  • Additional fare and ticket taxes may apply subject to assessment of the new journey.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
  • Authority number 623058 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.

Refunds

  • Any refund fees will be waived for tickets issued in accordance with this policy.
  • This excludes fees imposed by suppliers or third parties.
  • To request a refund, return the ticket to the original point of purchase.
  • Travel Agents can submit a Refund Application via BSP Link with reference to the Authority number 623058 to waive any refund fees, no later than 3 months from the date of this policy.