Commercial Policy Temporary Addendum to Domestic Reissue Policy for Agents
Commercial Policy|Published 13 July 2020
Qantas has implemented the following temporary addendum to the Domestic Ticket Reissue Policy.
Qantas will waive the requirement, when making a date change, for an agent to raise a separate refund and separate additional collection for taxes and base fare changes if the two amounts offset each other to zero. The purpose is to reduce administration burden and improve process for agent and customer.
General Information
Your Customer's Ticket
General Information
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
- New travel dates must be within ticket validity.
- All other rules and conditions of the ticket remain unchanged.
- Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
Your Customer's Ticket
All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
If, after re-pricing, the Base Fare and Ticket Taxes increase/decrease by the same amount and offset to zero, under the following conditions:
- Original ticket issued prior to 13 July 2020
- Reissued between 13 July 2020 and 31 December 2020;
- Travel prior to 31 December 2020; and
- The origin and destination remain the same and is for domestic travel; and
- The fare basis remains the same; and
- The date of travel has changed.
The following is permitted:
- The agent may re-issue the ticket without raising a refund for taxes and without collecting additional fare for base fare changes (and vice versa)
- Authority number 628186 must be entered into the endorsement box to avoid ADM