Coronavirus travel update

Latest News|Published 14 January 2021

Find commercial policies and information on recent immigration changes for your customers who have been impacted by Coronavirus.

Government travel updates and entry requirements

Whether your customer is travelling from, to or within Australia, remember to check their local state or government website, health authority or travel advice website and stay up to date with the latest travel requirements, including wearing face masks and coverings within airports.

Passengers are required to wear a mask on all Australian domestic flights. 

Your customer’s mask needs to cover their mouth and nose and must be worn unless they are under 12 years of age or have a medical condition. 

When travelling, they’ll need to wear their mask as soon as they enter the airport, and also inflight.

Ensure your customers are aware of any government requirements that apply at their destination, including wearing face masks and coverings. 

Refer to travel updates for more information

Managing your customer’s Qantas flights

We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer.

This means that customers who have booked a flight may not know the status of their flight until closer to their travel dates. We understand this is frustrating, however, we don’t want to cancel flights that we may be able to operate.

If we decide to cancel a flight, we will generate the flight cancellation on your customer's booking via the GDS as soon as possible. Our commercial policies are continuously updated on Qantas Agency Connect outlining options available to your customer, including a refund.

Qantas may also need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

Alternatively, your customer can choose to cancel their flight, subject to fare rules and conditions.

Customers are encouraged to contact Travel Agents and third-party websites directly to discuss their options.

Qantas domestic Australia network

To ensure your customers can book with confidence, we've extended our flight flexibility offer for our Australian domestic network.

  • Book any Australian domestic flight between 21 May 2020 and 31 March 2021
  • For travel between 12 June 2020 and 31 March 2021

If your customer decides to change the date of their travel, we’ll waive the change fee one time. They’ll need to change their flight before their scheduled date of departure. When your customer is ready to rebook, they’ll also need to cover any fare increase for their new flight, if applicable.

Some Australian states and territories have introduced new measures, including additional health and safety protocols in response to Coronavirus that may impact your customer's interstate travel.

Check the latest Government travel restrictions, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer's own expense), or they could be denied entry.

Inflight services - Australian domestic flights

Food and beverage services

Qantas is making some temporary changes to our food and beverage services on Australian domestic flights.

Should your customers wish to bring food and non-alcoholic drinks for their flight, they’re welcome to do so. Note: as galley storage space is restricted, items they bring will need to be stored in their carry-on baggage. Drinks they choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Economy services

If your customer’s flight duration is less than three and a half hours, they'll be offered a cold snack and a complimentary drink suitable to the time of day of their flight. If their flight duration is more than three and a half hours, they'll be offered a hot snack and a complimentary drink suitable to the time of day of their flight. Pre-ordered Dietary Required Meals (special meals) are not available at this time.

Business services

Your customers will be offered a selection of main meals, tea and coffee, and a bar service. The bar service is available on flights departing after 9am. 

A limited selection of pre-ordered Dietary Required Meals (special meals) are available on all flights as outlined below. 

Medical Vegetarian Religious Children
Diabetic Meal (DBML
Gluten and Dairy Friendly (GFML) 
Western Vegan (VGML)   Kosher (KSML)
Muslim (MOML)    
Children's (CHML)

Inflight Wi-Fi

To keep your customers connected inflight, in partnership with Viasat, we're progressively switching back on our Inflight Wi-Fi across our domestic B737 fleet.

Your customers may still wish to bring alternative material for their entertainment while we are reactivating this service.

Inflight entertainment

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend your customers bring alternative material for their entertainment, particularly on longer flights.

Inflight services - international flights

Food and beverage services

We’re making some temporary changes on international flights and will be offering customers a simplified meal service.

Economy services

Customers will be offered a hot meal and a complimentary bottle of water.

Business services

Customers will be offered a hot meal and a complimentary bottle of water.

Inflight entertainment

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend your customers bring alternative material for their entertainment.

Qantas international network

All scheduled international flights, except for certain flights such as those between Australia and New Zealand, are currently suspended, due to government restrictions. 

We have resumed a limited schedule between New Zealand and Australia. We'll continue to monitor demand in line with government restrictions, and the schedule is subject to change.

As the national carrier, we're proud to operate additional services from Australia to London, UK to bring more people home during this time.

Qantas international network changes

Travel between New Zealand and Australia

We have resumed a limited schedule between New Zealand and Australia.

If your customers are planning to travel to Australia, although some Australian state and territory borders remain closed, flights are still operating on many routes across our domestic network.

A limited selection of pre-ordered Dietary Required Meals (special meals) are available on trans-Tasman Business services only, as outlined below. Pre-ordered Dietary Required Meals (special meals) on trans-Tasman Economy services are not available at this time. 

Medical Vegetarian Religious Children
Diabetic Meal (DBML
Gluten and Dairy Friendly (GFML) 
Western Vegan (VGML)   Kosher (KSML)
Muslim (MOML)    
Children's (CHML)

Before travel, check the latest government requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer’s own expense), or they could be denied entry. Refer to Australian domestic network updates for a full list of destinations.

We'll continue to monitor demand in line with government restrictions, and the schedule is subject to change.

Travel from New Zealand to selected states in Australia

The Australian government has announced a Safe Travel ZoneOpens external site with New Zealand.

In order to book a flight, customers must have spent at least 14 days in New Zealand prior to their date of travel, and not have been in an area designated as a COVID-19 hotspot. The Australian Government is defining a hotspot using a three-day rolling average of three locally acquired cases per day.

A printed and signed Australian Travel DeclarationOpens external site must be presented at check-in confirming that your customer has been in New Zealand 14 days prior to their date of departure. Customers are advised to wear a face mask as a mandatory requirement on all trans Tasman flights.

The Safe Travel Zone is not available for customers transiting via New Zealand as part of their travel to Australia from other international ports.

Before booking, ensure customers check the latest New ZealandOpens external site and AustralianOpens external site government travel requirements.

Find out more about travel between New Zealand and Australia.

Travel from Australia to New Zealand - restrictions remain in place

Restrictions remain in place for travel to New Zealand, including passengers returning from Australia.

Agents should remind customers to pre-register for quarantineOpens external site prior to booking flights from Sydney to Auckland. Customer quarantine takes place at first point of entry in to New Zealand and Agents should not book on carriage from Auckland.

All passengers arriving in New Zealand will need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher in order to board flights. For more information visit the MIQ Government siteOpens external site.

Customers should also ensure they meet Australian governmentOpens external site requirements to depart Australia, and the New Zealand GovernmentOpens external site requirements to enter New Zealand.

Due to the limited availability on managed isolation accommodation, all Qantas flights operating to Auckland from now to 31 January 2021, have been removed for sale through the GDS.  Qantas will not be accepting any further bookings for travel in November 2020.  Customers wishing to travel to New Zealand in January 2021 must book their flights through Qantas.com or Qantas Direct. Any customer who does not meet the requirements for entry into New Zealand will not be permitted to board their flight.

Qantas will waive the change fee if your customer changes the date of their Australian domestic and trans-Tasman flights for travel until 31 January 2021. Subject to booking and travel dates. A fare difference may apply on rebooking. View more here.

Find out more about travel between Australia and New Zealand.

Note: Qantas International Lounges are currently closed in Sydney, Auckland and Christchurch.

Qantas Fly Well program

Qantas and Jetstar has rolled out a series of wellbeing improvements to give peace-of-mind in preparation for domestic travel restrictions easing.

For more information

Immigration changes

Qantas has been advised of changes to the immigration regulations for a number of countries around the globe as a result of Coronavirus.

Please refer to the SmartravellerOpens external site in a new window website and the relevant government websites for all countries your customers will be travelling through, including their final destination.

Ensure you check current Australian travel alertsOpens external site for the latest information when your customers are leaving Australia.

If your customers are no longer able to travel based on current immigration restrictions, please refer to the Commercial Policy for options in managing their booking.

Online check-in and airport self-serve kiosks may not be available for check-in to selected destinations.

If your customers are booked to travel with Qantas, or are holding a Qantas (081) issued ticket but travelling on another carrier, please visit the IATA Travel CentreOpens external site in a new windowor the relevant government websites for all countries your customers will be travelling through, including their final destination. The IATA Travel Centre posts real time updates in relation to visa requirements and other immigration processes for your customers.

For more information