Commercial Policy for Customers Affected by Cancellation of Emirates Flights between Sydney and Christchurch

Commercial Policy|Published 18 August 2022

This policy applies to Qantas customers affected by cancellation of Qantas codeshare flights operated by Emirates between Sydney and Christchurch.

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 16 August 2022 for travel between 1 December 2022 and 25 March 2023 on QF8766 and QF8765 between Sydney and Christchurch. 

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Rebook
  • Rebook to Qantas Airways operated direct flights SYDCHC and /or CHCSYD flight within +/- 1 day
  • If the direct Qantas operated flight is not available, rebook to Qantas operated flights via MEL or BNE.
  • If the same booking class is not available, the lowest booking
    class within the same cabin may be booked. 
  • Where a cabin is no longer available, customers can be
    accommodated / rebooked on the next available Qantas operated
    flight in a lower cabin and offered a partial refund if applicable.
  • Reissue with authority 499342 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • All deatils of the original ticket including
    fare basis and fare calculation to be shown on the new ticket.
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 499342 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do not apply
  • If the new fare is of a higher value than the
    existing ticketed fare,the fare difference is payable
    by the customer. Applicable ticket surcharges, fees and taxes may apply.
3. Refund
  • If alternative flight options are not suitable due to changes in minimum
    connecting times, customers are entitled to a refund.
  • Customers who have commenced their journey are entitled to a refund
    of the impacted sector/s.
  • Refund Applications can be submitted via BSPLink with
    reference to the Authority number 499342 to waive any refund fees.
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. 
  • All other rules and conditions of the ticket remain unchanged. 
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.