Commercial Policy for Qantas Customers Impacted by Tropical Cyclone Seroja

Commercial Policy|Published 12 April 2021

This policy applies to Qantas customer that are directly impacted by tropical cyclone Seroja and are unable to travel.

The following commercial policy is available to customers holding a valid 081 domestic ticket issued on/before 11 April 2021 for travel between 11 - 13 April 2021 for domestic itineraries only to/from Geraldton/Kalgoorlie impacted by cyclone.

General Information

Conditions

  • New travel dates must be within ticket validity.
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

Customers with unticketed bookings

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

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Customers on Frequent Flyer Reward Tickets

Passengers who are travelling on Qantas & Jetstar Points Plus Pay tickets are entitled to the same options and conditions as listed above.

Passengers who are travelling on Qantas & Partner Classic Flight Reward tickets are entitled to the same options and conditions as listed provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to reward seat availability. Classic Flight Reward tickets cannot be retained in credit.

Please note, any changes to bookings in redemption classes must be made in the same class as the original booking.

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Your Customer's Ticket

Qantas (081) Issued Ticket

Options Permitted Action Conditions
1. Rebook/Reroute Travel
  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas / QantasLink
 
  • Rebooking permitted in the lowest available booking class in the same cabin on Qantas / QantasLink services
  • New travel dates to be no later than 14 days from the original ticketed departure date
2. Change Destinations
  • Value of ticket can be used to purchase a new ticket
  • Change fees do not apply
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket
3. Retain Ticket Value in Credit
  • Original ticket value can be held in credit for 12 months from the original ticketed date of departure
  • Change fees do not apply
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket

Ticket Information

All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

For customers holding a Qantas (081) issued ticket:

Rebook

  • Ticket to be reissued with no change fee.
  • Ticket to be reissued with no additional collection for travel within 14 days.
  • Additional fare, ticket taxes and change fees associated to the ticket do not apply.
  •  All details of the original ticket to be shown on the new ticket including fare basis and fare calculation.
  • Authority Number 638339 must be entered into the endorsement box to avoid ADM.
  • Agent must remark the nature of how the passengers travel plans have been disrupted.

Change Destinations / Ticket in credit

  • Ticket to be reissued with no change fee.
  • Additional fare and ticket taxes may apply subject to assessment of the new journey.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
  • Authority Number 638339 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.
  • Agent must remark the nature of how the passengers travel plans have been disrupted.