Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Qantas Department Contact Operating Hours
Qantas Agency Connect 0800 731 313
(You will require your seven digit IATA or TIDS number)

Email
Monday to Friday
0900 – 1700 NZ Time

Qantas Group Travel

0800 731 313

qantasgrouptravel.comOpens external site

Email

Monday to Friday 
0900 – 1700 NZ Time

Qantas Direct Contact Centres  0800 808 767

24hrs – 7 days a week 

For our overseas offices refer to Qantas Contacts

Flight status View flight status online
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Qantas Frequent Flyer 0800 101 500 Monday to Saturday
0900 – 2100 NZ Time
Charters Email
 
Customer Specific Needs Team

For medical clearance requirements submit Travel Clearance Form online

Email

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Freight 0800  801 344

Email
Monday to Friday
0830 - 1730 NZ Time
Customer Care Submit a Customer Care Form on behalf of your customer
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