Contact Us
Get in touch with our team so we can assist you in resolving your customer's query.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 0800 731 313, Option 3 |
Monday to Friday 0900 – 1730 NZ Time |
| Qantas Agency Connect (Platinum) | 0800 371 300, Option 3 |
Monday to Friday 0900 – 1730 NZ Time |
| Qantas Group Travel | 0800 731 313, Option 2 |
Monday to Friday 0900 – 1730 NZ Time |
| Qantas Contact Centres | 0800 731 313, Option 1 | 24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
| Flight status | 13 12 13 |
N/A |
| Qantas Frequent Flyer | 0800 101 500 | Monday to Saturday 0900 – 2100 NZ Time |
| Charters | Email |
|
| Customer Specific Needs Team | 0800 731 313, Option 3 For medical clearance requirements submit Travel Clearance Form online |
Monday to Friday 0830 - 1730 NZ Time |
| Freight | 0800 801 344 |
Monday to Friday 0830 - 1730 NZ Time |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |