Contact Us
Get in touch with our team so we can assist you in resolving your customer's query.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 0800 731 313 (You will require your seven digit IATA or TIDS number) |
Monday to Friday 0900 – 1700 NZ Time |
| Qantas Group Travel | 0800 731 313 |
Monday to Friday 0900 – 1700 NZ Time |
| Qantas Direct Contact Centres | 0800 808 767 | 24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
| Flight status | View flight status online |
N/A |
| Qantas Frequent Flyer | 0800 101 500 | Monday to Saturday 0900 – 2100 NZ Time |
| Charters | Email |
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| Customer Specific Needs Team | For medical clearance requirements submit Travel Clearance Form online |
N/A |
| Freight | 0800 801 344 |
Monday to Friday 0830 - 1730 NZ Time |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |