Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

Qantas Department Contact Operating Hours
Qantas Agency Connect 0800 731 313, Option 3

Email
Monday to Friday
0900 – 1730 NZ Time

Qantas Agency Connect (Platinum) 0800 371 300, Option 3

Email
Monday to Friday
0900 – 1730 NZ Time
Qantas Group Travel

0800 731 313, Option 2

qantasgrouptravel.comOpens external site

Email

Monday to Friday 
0900 – 1730 NZ Time

Qantas Contact Centres  0800 731 313, Option 1

24hrs – 7 days a week 

For our overseas offices refer to Qantas Contacts

Flight status

13 12 13

View flight status online

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Qantas Frequent Flyer 0800 101 500 Monday to Saturday
0900 – 2100 NZ Time
Charters Email
 
Customer Specific Needs Team

0800 731 313, Option 3

For medical clearance requirements submit Travel Clearance Form online

Email

Monday to Friday
0830 - 1730 NZ Time
Freight 0800  801 344

Email
Monday to Friday
0830 - 1730 NZ Time
Customer Care Submit a Customer Care Form on behalf of your customer
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