Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

My Requests

My Requests allows you to view and track Service Requests made through Qantas Agency Connect.

For each Service Request raised you will receive a unique My Request number which is viewable for six months. Service Requests include schedule changes, fare quotes or fare reassessments, name corrections, flights cancelled in error, class upgrades and fare rule waivers.

Schedule change

Schedule Change

Complete this service when your customer has been affected by a schedule change to obtain an authority for ticket reissue where required.

Service a schedule change
Fare quote

Fare Quote or Reassessment

Submit this form to obtain a guaranteed Qantas fare quote or reassessment. All fare information will be added into your booking.

Request a Quote
Name correction

Name Correction

Request a name correction for an error in the name. The Qantas Agency Connect Team will reissue your customer’s ticket where required.

Request a Name Correction
cancelled in error

Flight Cancelled in Error

Request to reinstate your customer's Qantas flights that have been cancelled in error in your GDS within the last 24 hours.

Reinstate Flights
icon for fare rule waiver

Fare Rule Waiver

Request a fare rule waiver for one of the following services: Change fee, ticketing time limit, expired fare or ticketing validity.

Request a Waiver
class upgrade

Class Upgrade

Request a booking class upgrade on a Qantas flight to a higher booking class within the same cabin that is not available to book.

Request a Class Upgrade
Manage booking

Manage Booking

Service your bookings with seat selection, meal requests, pre-paid additional baggage as well as other options available to your customers.

Manage Booking
Flight status

Flight Status

Check the flight status and the real-time flight information for your customer's Qantas, QantasLink and codeshare flights.

Check a flight status