Carbon Offset for Agents Terms and Conditions

  1. Carbon offsetting is a voluntary contribution.
  2. Passenger payments for Domestic sectors when not forming part of an International journey will include a Goods and Services Tax (GST) component which will not be allocated towards carbon offset projects. 
  3. To the extent permitted by law, the passenger’s payment and the applicable GST is non-refundable and non-transferrable as the carbon offset contribution will be processed regardless of whether the flight is subsequentially cancelled or modified. 
  4. The Qantas carbon offset program has been certified under the Australian Government's Climate Active CertificationOpens in a new tab or window for service.
  5. The calculation method provides an emission estimate only and should not be relied upon as an accurate record of the actual emissions. We accept no liability if the calculation of greenhouse gas emissions relating to the seat on the passenger’s flight is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to the seat on the passenger’s flight.
  6. Infants are not included in the calculation of flight emissions. An infant is a passenger aged up to 23 months inclusive. Children are included in the calculation at the same rate as adults.
  7. The passenger’s contribution will be used to acquire 'Eligible Offset Units' as defined under the Australian Government's Climate Active Certification for service. We may at our absolute discretion acquire 'Eligible Offset Units' from certified greenhouse gas abatement suppliers of our choice.  Neither you or the passenger will be able to direct us to allocate the funds to any particular greenhouse gas abatement projects or suppliers.
  8. While Qantas has taken reasonable care to ensure that the information provided by us on the Qantas Agency Connect website relating to the carbon offsetting is correct, all information may be subject to change at any time without notice. Qantas is not liable to the passenger or anyone else if errors occur in the information on this website or if that information is not up-to-date.
  9. Qantas reserves the right to suspend or terminate this carbon offsetting arrangement in its absolute discretion at any time, without giving notice to the passengers. This arrangement will be subject to any applicable legislative or other regulatory controls imposed by State and Federal Governments, whether existing now or at any time in the future.
  10. These Terms and Conditions are effective as at the date of publication 7 December 2020 and may be amended by Qantas from time to time without giving notice to the passengers.

Earning Qantas Points

  1.  The passenger must be a Qantas Frequent Flyer member to earn Qantas Points. A joining fee and conditions apply. 
  2. Members will earn 10 Qantas Frequent Flyer Points per A$1 value spent on carbon offsetting for domestic and international flights departing from Australia booked via Qantas Distribution Platform. The points awarded is based on the dollar amount quoted at the time of the booking.
  3. The points awarded are rounded up to the nearest point. 
  4. To earn Qantas Points, the passenger’s Qantas Frequent Flyer membership number must be entered when making the booking. 
  5. Qantas Points can be split between two or more Frequent Flyer members within the same booking, as long as each member provides their Qantas Frequent Flyer membership number when making the booking. For example, a booking with three passengers where the price of offsetting per passenger is quoted as $0.95, the total payment charged for the booking will be $2.85. If only two passengers provided their Frequent Flyer membership number when booking, then the total 28.5 points awarded for offsetting will be split between the 2 members with 15 points awarded each (this is rounded up from 14.25 to the nearest point).
  6. Eligible flights means domestic or international flights departing from Australia that the passengers book via Qantas Distribution Platform. Members will not earn points on carbon offset credits purchased through  
  7. This offer may be withdrawn or extended anytime by Qantas.
  8. Points will be credited within 7 days of the booking date. 
  9. As payment for carbon offset is non-refundable, points awarded for the carbon offset will be retained in the passenger’s account, even when bookings are changed or cancelled. 
  10. No retrospective claims can be made for this offer.