Amadeus build the critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operations and improve the travel experience all over the world.
Amadeus has been doing it for more than 30 years. Innovating. Moving Fast. Working with customers and partners to power better, more rewarding journeys. Leading the industry forward to shape a better future of travel.
If you need support for your customer's NDC booking or have a technical issue, your Technology Partner must be the first point of contact. As Qantas Distribution Platform content and offers are made available via your Technology Partner's system, they are best placed to understand, identify, and triage the support request.
Please visit the Certified Technology Partners page for support helpdesk contact details for each Technology Partner.
When submitting a request to your Technology Partner, please provide as much detail as possible. At a minimum, this should include the Order ID or PNR along with a detailed description of the support being request.
If your Technology Partner does not currently support a specific servicing feature, they should inform you. You will then be directed to review the Qantas NDC Booking & Technical Support page and follow the relevant process provided for that feature.
To view a list of all the current live issues impacting Technology Partners, development capability gaps or to report a new issue, visit our Qantas NDC Help & Support page.
Qantas Channel
To access content and offers via the Qantas Distribution Platform, your agency must first register for the Qantas Channel and then nominate an Certified Technology Partner. Learn more about how to register for the Qantas Channel.
Certified Technology Partners
Explore more Certified Technology Partners that deliver Qantas Distribution Platform content and offers to travel agencies registered with the Qantas Channel.
Important Information
*Please consider your own business needs before choosing Amadeus as your nominated Certified Technology Partner to access content and offers via the Qantas Distribution Platform.