Chauffeur Drive is available to First and Business class customers who hold Qantas (081) or Emirates (176) commercial tickets and who book the service before 15 April 2020 for travel up to 30 April 2021.

Chauffeur Drive is complimentary for First and Business class customers confirmed on the following flights, including Frequent Flyer redemption tickets and Frequent Flyer upgrades confirmed 48 hours prior to departure:

Chauffeur Drive can be booked in Adelaide, Sydney, Melbourne, Brisbane, Canberra, Hobart and Perth, when connecting to an eligible Qantas flight held in the same booking.

Chauffeur Drive can also be booked at a stopover point for customers connecting within 6 and 24 hours to/from an eligible flight. Domestic connecting flights may be booked in economy class. All flights must be held in the same booking.

Customers connecting to QF1/QF2 in Singapore on a QF international flight to/from BNE/MEL/SYD/PER are also eligible for Chauffeur Drive at these ports.

Chauffeur Drive is not offered in Singapore.

Chauffeur Drive is subject to Terms and Conditions.

Qantas codeshare customers travelling on an Emirates operated service to and from Dubai (flight numbered QF8000 to QF8999, excluding flights between Australia and Asia) are also eligible for Chauffeur Drive at destinations where Emirates offer the service. View destinationsOpens external site in a new window where Chauffeur Drive is available on the Emirates network.

Chauffeur Drive includes a complimentary mileage allowance, which may be a distance driven allowance or a capped radius in the location served by Chauffeur Drive. If the journey exceeds the complimentary allowance, customers will need to pay the driver for this at their drop-off destination.

• The complimentary mileage allowance for locations where Qantas flies and services by its third party suppliers.
• Qantas codeshare customers travelling on a flight operated by Emirates should refer to the Emirates Chauffeur mileage allowanceOpens external site in a new window.
  

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For all passengers departing Australia the Chauffeur Drive supplier will contact your customer the day before their flight to confirm their details. If your customer is not contacted by the supplier you can call the Qantas Agency Connect Team who can liaise with the supplier no earlier than 48 hours prior to departure or you can contact the supplier directly.

Your customers can locate their Chauffeur Drive on arrival:

Dubai – Qantas and Emirates customers should approach the Emirates Chauffeur Drive desk located on the right after exiting the Customs area.

London – Qantas customers are to approach the Qantas/Carey Chauffeur Drive desk located on the left side of the arrivals greeting area before the Emirates Chauffeur Drive Lounge. Customers travelling on Emirates should proceed to the Emirates Chauffeur Drive Lounge in the arrivals area.

Sydney International – Qantas customers should look for their chauffeur after exiting the Customs area, who will be holding a sign with a Qantas logo and their name. If your customer cannot locate their chauffeur they should approach the Qantas/Brunel Concierge located in the arrivals hall. Alternatively they can call 1300 360 950.

Sydney Domestic – Qantas customers will be met at the luggage carousel of their arrival flight by their chauffeur, who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they can call 1300 360 950.

Melbourne International - Qantas customers should look for their chauffeur after exiting the Customs area, who will be holding a sign with a Qantas logo and their name. If your customer cannot locate their chauffeur they should approach the Qantas/Brunel Concierge located in the arrivals hall. Alternatively they can call 1300 360 950.

Melbourne Domestic - Qantas customers will be met at the luggage carousel of their arrival flight by their chauffeur, who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they can call 1300 360 950.

Perth International Terminal 1 (T1) - Qantas customers travelling on Emirates operated flights should look for their chauffeur after exiting the Customs area (to the right near the exit doors), who will be holding a sign with the Emirates logo and their name. If your customer cannot locate their chauffeur they should call (08) 9365 9777.

Perth International Terminal 3 (T3) - Qantas customers travelling on Qantas operated flights should look for their chauffeur after exiting the Customs area (near the exit doors), who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they should call (08) 9365 9777.

Singapore International - Qantas customers after collecting their bags must proceed to the left from baggage carousels 16-19 or to the right from baggage carousels 20-23 and enter through the automatic glass doors into the arrivals hall. Your customer will be met by a Qantas team member holding a 'Qantas Chauffeur Drive' sign who will direct them to the Chauffeur Drive desk. The Chauffeur Drive desk is Emirates branded and has a small 'Qantas Chauffeur Drive' sign. It is located opposite the Airport Information Counter at the arrivals level. 

Until 30 April 2020, this can be actioned through Manage Booking, by clicking on the ‘Cancel’ button. After this date, please contact Qantas to cancel the booking or the Chauffeur Drive supplier if on the day of departure.

If your customer’s flight is delayed due a schedule disruption, the customer’s Chauffeur Drive booking will be automatically adjusted to reflect the new timings, and this information will be provided to the supplier.