Electronic Miscellaneous Document (EMD)

An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges.

General Information

Types of EMD

There are two types of EMDs:

EMD-A (Associated) 

Issued for the following services and linked to the specific flight coupon/s of a ticket:

  • Advance Seat Selection 
  • Pre-purchased Additional Baggage 

EMD-S (Stand-alone)

Issued for the following stand-alone payments to Qantas: 

  • Payments for Group Travel deposits and finals
  • Service Fees
  • Qantas Club membership
  • Prepaid Freight Charges
  • Unaccompanied Minor (UMNR) Fees
  • Payments for ticketing, name correction and special handling
  • Change Fees - which are receipted separately from the ticket using EMD-S

QAC and Group Travel Payments

All EMD payments to Qantas Agency Connect and Qantas Group Travel are made at nett level and as a lump sum. 

Lump sum means the combined total of all components of the payment with no breakdown including:

  • Fares
  • Ticket Taxes 
  • Carrier Charges
  • Change Fees
  • Service Fees (where applicable) 
  • Group Deposit Payments 
  • Group Final Payments
  • Group Ancillary Payments

Note: For Group Deposit and Group Final Payments the nett amount due is provided on your balance statement and final payment statement.

Where no standard commission is due, the value remains as a nett level and no adjustment is required.

This applies to: 

  • Domestic Fares
  • Trans Tasman Fares
  • Corporate Private Fares
  • Group Travel Fares
  • Group Ancillary Services
  • Competitive Price Match/One Off Fares
  • Ticket Taxes
  • Change Fees
  • Service Fees

Where standard commission is due, deduct this from the gross value of the lump sum and the calculated nett value is noted on the EMD and paid to Qantas. The commission applies to: 

  • International Public Fares

Group Travel - Nett Payment

Nett payments apply to all Group Deposit or Group Final Payments. The nett amount due is provided on your balance statement and final payment statement. 

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Qantas Club Payments

An EMD-S is issued for the gross amount of the total Qantas Club membership. GST is shown separately as a UO tax code. The gross amount is multiplied by 3 then divided by 23 to determine the amount of GST included. Ten percent (10%) commission applies and is paid by means of an Agency Credit Memo (ACM) within 21 days of the EMD being raised, provided the EMD has been issued correctly.

Example: Membership Fee NZ$600 and Joining fee NZ$269: Total A$869 (Inclusive of GST) 

RFIC-A AIR TRANSPORTATION
CPN-1 RFISC-QFF QF S-O VALUE-869.00
DESCRIPTION – LOYALTY MEMBERSHIPS
FARE F NZD 755.65
TAX - UO 113.35
TOTAL NZD 869.00

How to Make a Qantas Club Payment by EMD  

  • Payment of Qantas Club can be made through the Qantas Frequent Flyer Service Centre.  
  • An EMD is accepted as a form of payment from travel agents.
  • When completing an EMD via BSPlink, please use the below codes and submit to Qantas Frequent Flyer Service Centre by phone or email. Please provide the customers Frequent Flyer number, the EMD number and corporate scheme number if applicable. 

Phone:  

Qantas Frequent Flyer Centre 0800 101 500

Email:

qantas_club@qantas.com.au  

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Further Information

Our Travel Agent FAQs (PDF) and Quick Reference Guide (PDF) provide detailed information on what you need to know. 

Please refer to your GDS provider for technical support on how to issue an EMD and specific entries: 

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EMD Codes - Quick Reference Guide

Qantas Service Collection

Commercial Name EMD Type Service Code RFIC RFISC
Qantas Service Collection S ICSF D ICS

Seat Selection

Commercial Name EMD Type SSR+ RFIC RFISC
Seat Assignment A RQST, SEAT A 0B5

Group Travel

Commercial Name EMD Type Service Code RFIC RFISC
Group Deposit S DPST D 99A
Group Finals S DPSF I FIN

Freight

Commercial Name EMD Type Service Code RFIC RFISC
Pre-paid Freight S FRGT C 0H1

Qantas Club Membership

Commercial Name EMD Type Service Code RFIC RFISC
Loyalty Memberships S FTCL A QFF

Change Fee* (for Change Fees associated with the applicable fare rule)

Commercial Name EMD Type Service Code RFIC RFISC
Fee-Reissue or Exchange S REIS D 98I

*These codes may vary if utilising a GDS automated re-issue tool - refer to your GDS provider  

Note on RFISC: 98I - This is the letter I for India, not the number 1  

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UMNR Supervision Fee

Commercial Name EMD Type Service Code RFIC RFISC Fee Amount
Supervision Fee - Domestic S UMND E 0BZ A$50 per UMNR per direction (A$45.45 & A$4.55UO)*
Supervision Fee - International S UMNI E 0B0 A$90 per UMNR per direction

*These codes may vary if utilising a GDS automated re-issue tool - refer to your GDS provider  

Note on RFISC: 0BZ/0B0 - This is a 0 = zero and not O for Oscar

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Pre-purchased Additional Baggage Allowance

All Qantas Australian domestic flights and Qantas International flights to North and South America (based on piece):

Commercial Name (Based on Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A     C 0CC

All Qantas international flights EXCEPT for Qantas flights to North and South America (based on weight):

Commercial Name (Based on Weight) EMD Type SSR+ Service Code RFIC RFISC
Up to 11LB 5KG Baggage A     C 0CW
Up to 22LB 10KG Baggage A     C 0CZ
up to 33LB 15KG Baggage A     C 0C1
Up to 55LB 25KG Baggage A     C 0C4
Up to 35KG Baggage A     C 0C7

Applicable to Amadeus only for both weight and piece:

When purchasing additional baggage by EMD, ensure you select the correct option for either piece or weight (with the exception of Amadeus GDS user information as listed below).

Commercial Name (Based on Weight and Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A XBAG   C 0AA

Refundable Taxes

Commercial Name EMD Type Service Code RFIC RFISC
Refundable balance S RSVF D 996