Electronic Miscellaneous Document (EMD)
An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges.
General Information
There are two types of EMDs:
EMD-A (Associated)
Issued for the following services and linked to the specific flight coupon/s of a ticket:
- Advance Seat Selection
- Pre-purchased Additional Baggage
EMD-S (Stand-alone)
Issued for the following stand-alone payments to Qantas:
- Payments for Group Travel deposits and finals
- Service Fees
- Qantas Club membership
- Prepaid Freight Charges
- Unaccompanied Minor (UMNR) Fees
- Payments for ticketing, name correction and special handling
- Change Fees - which are receipted separately from the ticket using EMD-S
All EMD payments to Qantas Agency Connect and Qantas Group Travel are made at nett level and as a lump sum.
Lump sum means the combined total of all components of the payment with no breakdown including:
- Fares
- Ticket Taxes including GST (if applicable)
- Carrier Charges
- Change Fees
- Service Fees (if applicable)
- Group Deposit Payments (if applicable)
- Group Final Payments (if applicable)
- Group Ancillary Payments (if applicable)
Note: For Group Deposit and Group Final Payments the nett amount due is provided on your balance statement and final payment statement.
Nett level means that commission, if applicable, is deducted from the amount paid to Qantas by EMD. The commission level on the EMD must be manually adjusted to 0%.
Where no standard commission is due, the value remains as a nett level and no adjustment is required.
This applies to:
- Domestic Fares
- Trans-Tasman Fares
- Corporate Private Fares
- Group Travel Fares
- Group Ancillary Services
- Competitive Price Match/One Off Fares
- Ticket Taxes
- Change Fees
- Service Fees
Where standard commission is due, 1% is deducted from the gross value of the lump sum and the calculated nett value is noted on the EMD and paid to Qantas. The 1% commission applies to:
- International Public Fares (except Trans-Tasman Fares)
Group Travel - Nett Payment (if applicable)
Nett payments apply to all Group Deposit or Group Final Payments. The nett amount due is provided on your balance statement and final payment statement.
An EMD-S is issued for the gross amount of the total Qantas Club membership. GST (if applicable) is shown separately as a UO tax code. The gross amount is multiplied by 3 then divided by 23 to determine the amount of GST included. Ten percent (10%) commission applies and is paid by means of an Agency Credit Memo (ACM) within 60 days of the EMD being raised, provided the EMD has been issued correctly.
Example: Membership Fee NZ$600 and Joining fee NZ$269: Total A$869 (Inclusive of GST if applicable)
RFIC-A AIR TRANSPORTATION
CPN-1 RFISC-QFF QF S-O VALUE-869.00
DESCRIPTION – LOYALTY MEMBERSHIPS
FARE F NZD 755.65
TAX - UO 113.35
TOTAL NZD 869.00
| Individual Qantas Club membership | Qantas Business Reward Members - including 20% discount (Level 1) | Qantas Business Reward Members - including 30% discount (Level 2&3) |
| Example: Joining Fee A$99 Membership fee A$600 Total A$699 (Inclusive of GST) Calculation: Fare F AUD = ($699/11) X 10 = $635.45 Tax - UO = $699/11 = $63.54 (if applicable) |
Example: Joining Fee A$99 Membership fee A$480 Total A$579 (Inclusive of GST) Calculation: Fare F AUD = ($579/11) X 10 = $526.36 Tax - UO = $579/11 = $52.63 (if applicable) |
Example: Joining Fee A$99 Membership fee A$420 Total A$519 (Inclusive of GST) Calculation: Fare F AUD = ($519/11) X 10 = $471.81 Tax - UO = $519/11 = $47.18 (if applicable) |
| RFIC-A AIR TRANSPORTATION CPN-1 RFISC-QFF QF S-O VALUE-635.45 DESCRIPTION – LOYALTY MEMBERSHIPS FARE F AUD 635.45 TAX - UO 63.54 (if applicable) TOTAL AUD 699.00 |
RFIC-A AIR TRANSPORTATION CPN-1 RFISC-QFF QF S-O VALUE-526.36 DESCRIPTION – LOYALTY MEMBERSHIPS FARE F AUD 526.36 TAX - UO 52.63 (if applicable) TOTAL AUD 579.00 |
RFIC-A AIR TRANSPORTATION CPN-1 RFISC-QFF QF S-O VALUE-471.81 DESCRIPTION – LOYALTY MEMBERSHIPS FARE F AUD 471.81 TAX - UO 47.18 (if applicable) TOTAL AUD 519.00 |
How to Make a Qantas Club Payment by EMD
- Payment of Qantas Club can be made through the Qantas Frequent Flyer Service Centre.
- An EMD is accepted as a form of payment from travel agents.
- When completing an EMD via BSPlink, please use the below codes. Ensure the corporate scheme number, if applicable, and customer’s Qantas Frequent Flyer Number are added to the endorsement box. Submit to Qantas Frequent Flyer Service Centre by phone or email providing the customer’s Frequent Flyer number, the EMD number and corporate scheme number.
Phone:
Qantas Frequent Flyer Centre 0800 101 500
Email:
How to Make a Qantas Club Payment by EMD
- An EMD is accepted as a form of payment from travel agents. The process for EMD varies depending on whether the customer is a Qantas Business Rewards Member or not.
Process for Qantas Business Rewards Members
- Payment of Qantas Club for Qantas Business Rewards can be made through the Qantas Business Rewards service centre, by providing the following customer information
- ABN and Company Name
- Qantas Frequent Flyer Number
- EMD Receipt Number
When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation). Ensure the Qantas Business Rewards Number (1932223272) and customer’s Qantas Frequent Flyer Number is added to the endorsement box. Submit to the Qantas Business Rewards Service Centre by phone on 13 74 78 or if overseas call +61 2 8222 2563
Process for all other Customers
Payment of Qantas Club memberships (excluding Qantas Business Rewards Members) can be made through the Qantas Frequent Flyer Service Centre.
When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation). Ensure the Qantas Membership Scheme Number and customer’s Qantas Frequent Flyer Number is added to the endorsement box. Submit to Qantas Frequent Flyer Service Centre by:
Fax:
Fax the membership application or renewal form and copy of the EMD to 1300 305 747 or if overseas fax +61 1300 305 747
Phone:
Qantas Frequent Flyer Centre 13 11 31 or if overseas call +61 13 11 31.
Mail:
Send the membership application or renewal form and a copy of the EMD to:
Qantas Airways Limited
Locked Bag 5013,
Alexandria NSW 2015
Our Travel Agent FAQs (PDF) and Quick Reference Guide (PDF) provide detailed information on what you need to know.
Please refer to your Technology Partner connected to the QDP and other technology systems for technical support on how to issue an EMD and specific entries:
- AmadeusOpens external site in a new window
- SabreOpens external site in a new window
- TravelportOpens external site in a new window (Apollo, Galileo and Worldspan)
EMD Codes - Quick Reference Guide
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Qantas Service Fee Collection | S | ICSF | D | ICS |
| Commercial Name | EMD Type | SSR+ | RFIC | RFISC |
| Seat Assignment | A | RQST, SEAT | A | 0B5 |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Group Deposit | S | DPST | D | 99A |
| Group Finals | S | DPSF | I | FIN |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Pre-paid Freight | S | FRGT | C | 0H1 |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Loyalty Memberships | S | FTCL | A | QFF |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Fee-Reissue or Exchange | S | REIS | D | 98I |
| Penalty Fee (For Jetstar Group fares only) |
S | PENF | D | 993 |
*These codes may vary if utilising an automated re-issue tool - refer to your Technology Partner
Note on RFISC: 98I - This is the letter I for India, not the number 1
| Commercial Name | EMD Type | Service Code | RFIC | RFISC | Fee Amount |
| Supervision Fee - Australian Domestic | S | UMND | E | 0BZ | A$50 per UMNR per direction (A$45.45 & A$4.55UO)* |
| Supervision Fee - International | S | UMNI | E | 0B0 | A$90 per UMNR per direction |
*These codes may vary if utilising an automated re-issue tool - refer to your Technology Partner
Note on RFISC: 0BZ/0B0 - This is a 0 = zero and not O for Oscar
All Qantas Australian domestic flights and Qantas International flights to North and South America (based on piece):
When purchasing additional baggage by EMD, ensure you select the correct option for either PIECE or WEIGHT. This means that if the baggage allowance on your customer’s ticket is based in weight then the pre-purchased additional baggage must be purchased by weight.
| Commercial Name (Based on Piece) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Pre-Paid Baggage | A | C | 0CC |
All Qantas international flights EXCEPT for Qantas flights to North and South America (based on weight):
| Commercial Name (Based on Weight) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Up to 11LB 5KG Baggage | A | C | 0CW | ||
| Up to 22LB 10KG Baggage | A | C | 0CZ | ||
| up to 33LB 15KG Baggage | A | C | 0C1 | ||
| Up to 55LB 25KG Baggage | A | C | 0C4 | ||
| Up to 35KG Baggage | A | C | 0C7 |
Applicable to Amadeus only for both weight and piece:
When purchasing additional baggage by EMD, ensure you select the correct option for either piece or weight (with the exception of Technology Partner Amadeus user information as listed below).
| Commercial Name (Based on Weight and Piece) | EMD Type | SSR+ | Service Code | RFIC | RFISC |
| Pre-Paid Baggage | A | XBAG | C | 0AA |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Refundable balance | S | RSVF | D | 996 |
| Commercial Name | EMD Type | Service Code | RFIC | RFISC |
| Carbon Offset | S | D | 0EO |