Ticketing Jetstar Fares on Qantas
From Wednesday, 19 April 2023, New Zealand based travel agents will be permitted to book Jetstar (JQ), Jetstar Asia (3K) and Jetstar Japan (GK) flights via their GDS and issue their customer’s ticket on QF (081) ticket stock without the need for a Qantas fare on the ticket.
From 23 March 2023, the Jetstar GDS fare structure changed to offer Flex bundle Jetstar’s Flex bundle for sale for sale on fare classes K, L, M, N, O (replacing our Starter Plus bundle) on most routes.
Where the Flex bundle is not available (including all trans-Tasman and Rarotonga flights), the Starter Plus bundle will remain available for sale on select routes.
Until now, if a travel agent wanted issue a Jetstar Group (JQ, 3K or GK) itinerary they would follow the ticketless booking process via the GDS, plate to Hahn (HR) or book via Jetstar.com.
From 19 April 2023, the following Jetstar Group itinerary types can be issued on QF tickets:
- Domestic Jetstar only fares (Australia and New Zealand)
- Domestic Jetstar & Qantas fares (Australia only)
- International Jetstar only fares
- International Jetstar & Qantas fares – on select routes
- Jetstar Japan and Jetstar Asia fares are permitted
Are the Jetstar fares available for ticketing now?
Yes, from 19 April 2023, the updated Jetstar fares are loaded and the applicable fare rules are available for you to view via your GDS. The fare will quote and be filed in your PNR ready for ticketing. Not all Jetstar fares are available for sale through the GDS. Fares are subject to availability at time of booking.
Where do agents go for help?
For ticketing support for tickets issued for wholly Jetstar fares please – contact Jetstar Trade SupportOpens external site in a new window via Live Chat or call 0800 284 510 if travel is imminent (Mon to Fri 10:00 to 19:00 NZST). For non-urgent queries, email firstname.lastname@example.org
For ticketing support for tickets issued with a combination of Qantas and Jetstar fares, please refer to the Qantas Agency Connect site or call 0800 731 313 if travel is imminent.
Where can I get further information?
For all Qantas policies regarding issuing and servicing QF tickets refer to the Qantas Agency Connect Site
For all Jetstar policies regarding the carriage of JQ customers refer to Jetstar – Travel AgentsOpens external site in a new window
The following FAQs apply to Jetstar Group (JQ, 3K and GK) fares issued on Qantas (QF-081) tickets.
If your customer requires assistance when travelling with Qantas or Jetstar, refer to the relevant information provided on Qantas Agency Connect under Specific Needs and for Specific Assistance on Jetstar visit our Agent Information CentreOpens external site. Contact the operating airline for any further advice, information and assistance.