Ticketing Jetstar Fares on Qantas

For additional information, please refer to the Jetstar GDS help guideOpens external site.

Yes, Jetstar Flex fares only. As per GDS fare rules, this is not possible on Starter, Starter Plus, Starter Max or Business fares unless approved by Jetstar under extenuating circumstances, outside of fare rules.

When holding a Flex fare in credit, you must cancel the existing segment before airport check in opens, with ticket coupon remaining open. Rebooking of future travel MUST occur within ticket validity. When rebooking, book new segment on a Flex fare under old ticket, exchanging old coupon.

When utilising this unique feature of the Flex bundle, you are able to make this flight change via the GDS, alternatively by contacting Jetstar Trade SupportOpens external site in a new window or the airport service desk.

When reissuing in the GDS rebooking can be in O, N, M, L, K, Q, R, S, T, V or Y to allow the for same day change without penalty.                 

From 30 April, [JS1] passengers will be able to manage this flight change using Manage My BookingOpens external site in a new window on jetstar.com

ADLDPS, AKLMEL, AKLOOL, AKLRAR, AKLSYD, AKLBNE, CHCMEL, CHCOOL, CNSDPS, DPSDRW, DPSMEL, DPSPER, DPSSIN, DPSSYD, DPSTSV, MELZQN, NANSYD, OOLWLG, OOLZQN, RARSYD, SYDZQN.

Starter Plus will remain available for purchase on these routes, using booking classes K, L, M, N & O.

This offering is available for users of Amadeus, Travelport – Galileo, Sabre, Worldspan, Apollo, Abacus and Travelsky (for Jetstar-JQ and Jetstar Asia-3K flights only). 

No, Jetstar does not permit waitlists.  You should book Jetstar flights from available inventory as showing in the GDS.

Your customer’s email address and mobile number should be added to the booking in accordance with IATA regulation 830d so that your customer can be contacted in case of a cancellation or disruption to their flight. Refer to Customer Contact Details guidelines on the Qantas Agency Connect site or the Jetstar GDS GuideOpens external site on the Jetstar Agent Hub for the required GDS entries.

Yes –all QF (081) tickets issued in New Zealand incur card fees which are collected off ticket and receipted using the OB code. Refer to Card Payment (OB) Fees on the Qantas Agency Connect site for details.

If the Jetstar fare rule does not permit no-show, the ticket coupon will be automatically updated to P status within 72 hours of scheduled departure.  If a coupon needs to be updated urgently prior to the change of status, please contact Qantas Agency Connect on 0800 731 313.

For Qantas flights, refer to the applicable Qantas fare rule.

For additional information, please refer to the Jetstar GDS help guideOpens external site in a new window.

No. Some sale fares & bundles are not available in the GDS.

For combined Qantas and Jetstar fares on eligible routes, base BSP commission applies.

No BSP commission will be earned for Jetstar only itineraries. Commission rates will default to QF BSP levels so you will need to adjust the commission level to 0% when issuing the ticket. If you issue the ticket with commission it will be paid, but you will receive an ADM for the commission amount. 

No. Currently Qantas fares can only be reissued to Qantas fares and Jetstar fares can only be reissued to Jetstar fares. 

The Fare Rule Waiver service request on the Qantas Agency Connect site for ticketing time limit, change fee, expired fare and ticket validity cannot be used for Jetstar fares issued on Qantas tickets.

For Jetstar only itineraries, please contact Jetstar Trade SupportOpens external site.

No. The revalidation process will not work in your GDS for Jetstar fares.

For changes to a fare (in accordance with fare rules) ticket reissue is always required. An authority code from Jetstar is required for changes outside of fare rules.

For involuntary schedule changes, an authority code is required. Please contact Jetstar Trade SupportOpens external site in a new window for an Authority code to reissue without penalty. This authority code MUST be included in the ticket endorsement box to avoid an ADM.

For Qantas schedule changes, please refer to Qantas Schedule Change Policy.

Agency Debit Memos (ADMs) are issued by Qantas to recover amounts that should have been remitted to us relating to the booking, ticketing and servicing of Qantas tickets. Refer to ADM Information on the Qantas Agency Connect site for the reasons ADMs are raised and for the ADM Dispute process.

If the ADM has been raised and you wish to dispute it as the fare reassessment was provided to you by Jetstar Trade Support, please do so via BSPlink within 15 days of receipt of the ADM.

For combined Qantas and Jetstar fares, the most restrictive ticketing time limit (TTL) applies, and this is advised in the fare quote.

New Zealand domestic tickets issued on Qantas (QF-081) are valid for 12 months from date of original issue by which time all travel must be completed.

Qantas international tickets issued on Qantas (QF-081) are valid for 12 months from date of issue for travel to commence.

This will apply to Jetstar fares issued on 081 ticket stock.

Refunds can only be processed in accordance with Jetstar fare rules. No Qantas ticket can be refunded after 13 months from date of issue.

Please issue as per your current ticketing arrangements. It is important to note if you are issuing a ticket that you must not include credit card payment details or your JQ Agency credit account details (OSAG) in any SSR as you would do for JQ GDS un-ticketed bookings, as this will result in a duplicate charge. 

Yes, plating to HR is still an option for NZ based travel agents.

Please note: QAC cannot assist with any HR tickets. QAC will only be able to assist with tickets including a QF fare which have been issued on 081 ticket stock. 

Jetstar do not carry unaccompanied minors. For more information, refer to Jetstar’s Young Person Travelling Alone (YPTA)Opens external site in a new window Policy. For Unaccompanied Minors on Qantas only itineraries refer to Unaccompanied Minor and Young Passenger on the Qantas Agency Connect site.

Jetstar charges a NZ$15.00 fee for an infant travelling on New Zealand Domestic flights. This will auto-price for you in the GDS and you will need to issue a ticket for the infant.

Jetstar charges a A$30.00 fee for an infant travelling on Australian Domestic flights. This will auto-price for you in the GDS and you will need to issue a ticket for the infant. Applies to Jetstar only and combined Jetstar and Qantas domestic fares.

You make the booking as per the infant’s age on the outbound flight. For an infant who turns 2 after the first outbound flight, but before the return flight, they will be considered an infant for their entire journey. This applies only if both outbound and inbound flights are in the same booking and the infant does not occupy a seat.

You make the booking as per the child’s age on the outbound flight. For a child who turns 12 after the first outbound flight, but before the return flight, they will be considered a child for their entire journey. This applies only if both outbound and inbound flights are in the same booking.

The fare rule of the fare component that is changing applies.  If changing multiple fare components, the most restrictive fare rule applies. You need to reprice the ticket and collect additional fare, taxes, charges and change fees then reissue the ticket. 

If you need assistance with a fare reassessment for a ticket that contains Jetstar flights only, contact Jetstar Trade SupportOpens external site in a new window. For tickets containing a combination of Jetstar and Qantas fares, please submit a Fare Quote or Reassessment online form on the Qantas Agency Connect site.

Raise an EMD-S to collect any change fees. The Reason for Issuance Sub-code (RFISC) is 98I (I for India) for QF the fee. If you are collecting a JQ fee the Reason for Issuance Sub-code is 993. If both QF and JQ sectors are being changed, the change fee will be collected on a single EMD using the QF RFISC. Refer to Change Fee Information on the QAC site

For combined Qantas and Jetstar itineraries, one Qantas change fee will apply.

For Jetstar only itineraries ticketed on Qantas 081 paper, change fees will be applied in accordance with Jetstar fare rules. 

Pre-ticketing, changes of 3 characters or less can be corrected by the agent in their GDS as per current process for both Jetstar only and combined Jetstar and Qantas itineraries.

For Jetstar only itineraries post ticketing, contact Jetstar Trade SupportOpens external site for assistance. You need to create a new booking for your customer in the correct name. Rebook the same booking class as originally ticketed and contact Jetstar Trade SupportOpens external site if that class is no longer available. Issue a new ticket and refund the original ticket through BSPlink using an authority provided by Jetstar.

For combined Qantas and Jetstar itineraries post ticketing, please refer to Name Correction and Name Change on the Qantas Agency Connect site. 

Name changes are not permitted on international itineraries or for combined Jetstar and Qantas domestic itineraries. Please refer to Name Correction and Name Change on the Qantas Agency Connect site.

For Jetstar only domestic itineraries, create a new booking in the new name and reissue the ticket in accordance with fare rules, collecting any additional fare, tax and applicable change fees.

When EMD-S is raised for a name change fee, use an RFISC (instead of EFIC) 98I (I for India).

For combined Qantas and Jetstar domestic itineraries, refer to Name Correction and Name Change on the Qantas Agency Connect site.

Refer to the Qantas Refund Policy for guidance on when to refund through your GDS or via BSPlink.

For Jetstar fares where a refund is allowed within the fare rulesOpens external site in a new window for a fee (e.g. Max fare and Business) you must deduct the refund fee from the amount being claimed. Fees apply person and per fare component.

For tickets containing Jetstar only and combined Qantas and Jetstar domestic fares, the rules of each fare component apply. 

For tickets containing combined Qantas and Jetstar international fares, the most restrictive conditions apply to the entire ticket.

For Jetstar only tickets, please contact Jetstar Trade SupportOpens external site in a new window.

For Qantas and Jetstar combined itineraries please contact Qantas Agency Connect.

Your customer will need to supply the appropriate supporting documentation (e.g., Medical or death certificate etc.) for any compassionate claims. The claim will be assessed, and you will be advised of the outcome.

If approved, an authority number will be provided to include in the refund application to be processed through BSPlink. Alternatively, you will be given an authority number to hold the fare in credit and reissue without a fee (fare difference may apply). 

For tickets containing combined Jetstar and Qantas fares, there is no change to current processes. Follow the procedure on the Qantas Agency Connect site for other airline schedule changes on QF (081) tickets and for an authority to reissue your customer’s ticket to reflect the new flight/s.

For tickets containing Jetstar only fares, contact Jetstar Trade SupportOpens external site for an authority to reissue your customer’s ticket.

Refer to the Qantas and Other Airline Schedule Change Policy for guidance.

For Jetstar fares - agents will need to contact Jetstar Trade SupportOpens external site for an involuntary reissue waiver code. For Qantas fares, source waiver code via the Qantas Agency Connect portal.

In general, Qantas commercial policies apply to Qantas flights only.For customers impacted by a major event, check hereOpens external site.

If there is no ECP to cover your clients’ concerns, contact Jetstar Trade SupportOpens external site for re-accommodation and reissue assistance.

For all other schedule changes refer to the relevant schedule change policy.

For Jetstar flights, please process through Manage BookingOpens external site on Jetstar.com. You may need to allow up to 90 mins after ticketing to add any of these requests and payment can only be made by credit card.

For fares booked prior to 30 April you may need to contact Jetstar Trade SupportOpens external site to add ancillary items.

For Qantas flights, refer to the Qantas Agency Connect site for instructions on how to book these services via your GDS.

Current baggage arrangements apply and will not change. Jetstar Australian domestic connections do not allow transfer of baggage. Jetstar New Zealand Domestic flights connecting to Jetstar or Qantas/Partner International services do not allow transfer of checked baggage.

However, there are some exceptions. Connecting international Jetstar flights and flights with Qantas/partner airlines, allow for bags to be transferred where both international flights were purchased on the same booking/ticket.

Note, our check-in staff will let you know if your baggage will be transferred. You may still need to check in at the connecting airport to obtain your next boarding pass before check-in closes.

For further information, please refer to Jetstar Baggage TransfersOpens external site or Interline and Through Checked Baggage on the Qantas Agency Connect site.