Unaccompanied Minor and Young Passenger

An unaccompanied minor (UMNR) is a child travelling without the supervision of an adult or sibling 15 years or over in the same cabin.

A young passenger (YNGP) is aged between 12 and 15 years.

Important Information

  • The information below applies for travel on Qantas operated and marketed flights as well as flights operated by Alliance Airlines and Finnair under a wet lease agreement. 
  • There is no limit to the number of UMNRs or YNGPs that can be accepted on Qantas flights. Some caps apply to wet lease flights operated by Alliance Airlines and Finnair.
  • Transfers to/from other airlines’ flights is NOT permitted.
  • Refer your customer to Unaccompanied MinorsOpens in a new tab or window for further information on children travelling alone..

Qantas NDC Call Out

The Qantas Distribution Platform offers a seamless integrated capability when shopping to book and sell Unaccompanied Minors and pay for the Supervision Fee.

Check with your Technology Partner if they offer this capability.

General Information

Eligibility and Booking Unaccompanied Minors

Most fares require the adult level to be applied for unaccompanied minors, please check the Child Discount paragraph in the conditions of the fare. Normal fare rules apply for changes and cancellations.

Qantas and Qantas Link Australian Domestic flights and Qantas International flights of less than 6 hours flying time Qantas International flights of 6 hours flying time or more   Unaccompanied Minor/Young Passenger Requirements                How to Book                
5-11 years    (inclusive) 6-11 years (inclusive) The child must travel as an unaccompanied minor. Add required entry codes to the booking and accept payment of a supervision fee via EMD
12-15 years  (inclusive) 12-15 years (inclusive)  The child can travel as an unaccompanied minor or young passenger. Unaccompanied Minors:
Add required entry codes to the booking and accept payment of a supervision fee via EMD

Young Passengers:
Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. No additional service is provided.
16-17 years  (inclusive) 16-17 years (inclusive)
Unaccompanied minor service is not available. Young Passengers:
Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. They will travel without any additional service provided.

Qantas does not accept unaccompanied minor bookings for:

  • Children who require medication but are unable to self-administer or do not have a supporting letter from their doctor.
  • Qantas codeshare and other airline flights.
  • Flight that include an overnight stopover
  • The last flight of the day except where only one flight operates daily.
  • Connecting flights with a transit of more than 4 hours.
  • Connecting flights to/from another airline.

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Travelling to and from USA

All unaccompanied minors (under 12 years) and young passengers under 15 years travelling to/from the USA require:

  • A parent or guardian to drop them off at the Qantas departure ports; and
  • A main contact nominated by the parent/guardian to pick them up at the Qantas arrival port.

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Supervision Fees

Pre-Travel

The following supervision fees apply per unaccompanied minor in each direction when pre-purchased:

  • International Travel: A$90
  • Australian domestic travel until 18 April 2024: 
    • A$50
  • Australian domestic travel from 18 April 2024: 
    • A$55.00 when purchased via QF NDC or QF Direct
    • A$60.00 when purchased via the GDS (EDIFACT)

The supervision fee EMD receipt must be provided to your customer as this is required by Qantas staff on the day of travel.

At the Airport

The following supervision fees apply per unaccompanied minor for international travel when paid on departure at the airport:

  • International travel: 
    • A$180.00
  • Australian domestic travel until 18 April 2024:
    • A$100.00
  • Australian domestic travel from 18 April 2024
    • A$110.00
Booking Changes and Cancellations
  • If there are voluntary or involuntary changes to your customer’s flights, issue a new EMD for the Supervision Fee(s) and refund the original EMD through BSP, including details of the new EMD.

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Young Passengers and Unaccompanied Minors

  • Young passengers travelling with unaccompanied minors in the same booking are unable to be seated together and supervised by Qantas staff both at the airport and in-flight unless they also pay the unaccompanied minor supervision fee.
  • If the parents would like all children to stay together for the entire journey, the unaccompanied minor supervision fee will need to be collected for each child.

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Additional Information

Children Travelling with Medications

  • Please ensure Qantas is notified of any medical, dietary or special requirements for the unaccompanied minor by including on the documentation.
  • Medication is considered as any prescription medicine from a doctor or dentist, or medicine from a pharmacist or over the counter. A letter from the child’s doctor will need to be provided for medication to be carried on-board, including Adrenalin Auto Injector and Ventolin inhalers.
  •  For further information, refer to our Children Travelling with MedicationOpens in a new tab or window guide.

Travel Including Flights to South Africa

  • As per the South African Immigration Act regarding travel documentation requirements for children, all travel documentation must be available for presentation on arrival and departure from South Africa.  
  • For further information, refer to our Travel DocumentsOpens in a new tab or window guide. 

Parents and Children Travelling in Separate Cabins

  • If the parent or guardian is travelling in a different cabin from their children, the children will be considered unaccompanied minors.

Seat Selection and Pre-purchase Additional Baggage

  • Additional baggage and advance seat selection for unaccompanied minors is not available for pre-purchase.

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Your Customer's Booking

Required Documentation

The following documentation is required before the unaccompanied minor can be accepted on-board:

  1. Qantas Unaccompanied Minor Form available onlineOpens in a new tab or window for both Australian domestic and international travel, completed and printed by the Parent/Guardian prior to check-in 
  2. EMD receipt for the supervision fee
  3. Ticket or itinerary receipt
  4. Boarding pass
  5. UMNR badge attached to the UMNR’s clothing (provided by the airport)
  6. For international travel, a valid passport as well as applicable visas and arrival documentation, if required
  7. A doctor’s letter if medication is carried on-board

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Main Contact Responsibilities

The main contact is responsible to: 

  • Drop-off / pick-up the unaccompanied minor with Qantas staff 
  • Notify the check-in agent the child is travelling unaccompanied and hand over the completed Qantas unaccompanied minor documentation and EMD receipt
  • Provide Photo Identification matching the name given to Qantas on the documentation or two forms of Non-Photo Identification where there is no access to photo ID due to specific state limitations
  • Remain at the airport until the flight has taken off and is in the air
  • Be available by telephone at any time, without delay, while the child is in Qantas’ care

Please allow additional time at check-in when documentation is being completed on arrival at the airport. If this is not completed correctly, the child may be transferred to the next available flight or may not be able to travel if this is the last flight of the day. 

For travel to/from the USA, the child's parent or guardian must always be present when delivering the child to the airport.

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Airport and Inflight Experience

Australian Domestic Check-in

  • Minimum of 1 hour prior to departure where the parent/guardian will be advised the time to meet a Qantas cabin crew member at the applicable departure gate.

International Check-in

  • Minimum of 2 hours prior to departure where the parent/guardian will be advised the time to meet a Qantas ground staff representative who will be escorting the child through Customs and Immigration to the departure gate.
  • This includes Australian Domestic flights departing from an International Terminal.

Airport Security

  • Unaccompanied minros are subject to the same security screenings, which may include the use of body scanners and quarantine procedures as other passengers.

Inflight

  • During the flight, the child will be seated close to cabin crew who will regularly check on the child.

Arrival

  • The child will be assisted with arrival procedures by Qantas staff. Qantas cabin crew will deliver the child to the nominated parent/guardian who must provide photo identification as verification of their identity.

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Technology Partner Entries


 

Qantas NDC Call Out

The UMNR Fee needs to be manually applied from the Service List for UMNR bookings made via the Qantas Distribution Platform. To issue the EMD, select the Ancillary Service from the Service List.

To price the booking, add the code UNN to the Passenger Type Code (PTC).

Add the mandatory OSI/SSR for pick-up and drop-off information.

Check with your Technology Partner if they offer this capability.

Collection of Supervision Fee

A supervision fee is to be collected in each direction, payable upon issuing the ticket.

Commercial Name EMD Type Service Code RFIC RFISC Fee Amount
Supervision Fee - Domestic S UMND E 0BZ A$50 per UMNR per direction (A$45.45 and A$4.55UO)*
Supervision Fee - International S UMNI E 0B0 A$90 per UMNR per direction

*All Domestic supervision fees must be receipted on EMD with the GST component shown separately as a ‘UO’ amount.  (GST applies to Australia only)

  • Code 0BZ /0B0 (0 = Zero not O for Oscar) 
  • A single EMD-S can be issued for multiple supervision fees, per UMNR, in the same PNR 
  • Once the EMD-S is associated in the PNR, no further notification is required to Qantas
  • The supervision fee EMD receipt is to be provided to your customer as this is required by Qantas staff on the day of travel

Entry Codes

All entries listed below must be included in the booking for an unaccompanied minor.

Please refer to your Technology Partner for any additional information regarding SSR/OSI entries for an unaccompanied minor booking.

Note: The UMNR SSR entry remains as HN status in your customer’s booking.

Amadeus  
Age of child (must be 2 digits) SRUMNR-UM08
Language of child and first name OSQF ENGLISH MICHAEL
Sender name and relationship OSQF SENDER MRS HELEN BAKER MOTHER
Sender contact address OSQF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact OSQF CTCH 02 96915555
Receiver name and relationship OSQF RECEIVER MR JOHN BAKER FATHER
Receiver contact address OSQF CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact OSQF CTCH BNE 07 32343860
   
Travelport - Galileo  
Age of child (must be 2 digits) SI.QF*UMNR UM08
Language of child and first name SI.QF*ENGLISH MICHAEL
Sender name and relationship SI.QF*SENDER MRS HELEN BAKER MOTHER
Sender contact address SI.QF*CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact SI.QF*CTCH 02 96915555
Receiver name and relationship SI.QF*RECEIVER MR JOHN BAKER FATHER
Receiver contact address SI.QF*CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact SI.QF*CTCH BNE 07 32343860
   
Sabre  
Age of child (must be 2 digits) 3UMNR/UM08-1.1
Language of child and first name 3OSI QF ENGLISH MICHAEL
Sender name and relationship 3OSI QF SENDER MRS HELEN BAKER MOTHER
Sender contact address 3OSI QF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact 3OSI QF CTCH 02 96915555
Receiver name and relationship  3OSI QF RECEIVER MR JOHN BAKER FATHER
Receiver contact address 3OSI QF CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact 3OSI QF CTCH BNE 07 32343860
   
Travelport - Worldspan  
Age of child 3S1N1.1UMNR UM09
Language of child and first name 3SSROTHSQF*CHAN/TAIMAN MALE ENGLISH SPEAKING
Sender name, relationship, contact address and phone contact 3SSROTHSQF*PARENT ANDERSON/MR 415 PALM ST PAR PHONE 123 456-7890 WILL ESCORT TO SYD AIRPORT
Receiver name, relationship, contact address and phone contact 3SSROTHSQF*AUNT SUSAN/MRS 145 PARK SQUARE CRES LON PHONE 020 7262 1732 WILL MEET ON ARRIVAL
   
Infini  
Age of child (must be 2 digits) 3UMNR/UM08-1.1
Language of child and first name 3OSI QF ENGLISH MICHAEL
Sender name and relationship 3OSI QF SENDER MRS HELEN BAKER MOTHER
Sender contact address 3OSI QF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW
Sender phone contact 3OSI QF CTCH 02 96915555
Receiver name and relationship  3OSI QF RECEIVER MR JOHN BAKER FATHER
Receiver contact address 3OSI QF CTCA BNE 51 BANK DVE ASCOT 4007 QLD
Receiver phone contact 3OSI QF CTCH BNE 07 32343860