Unaccompanied Minor and Young Passenger
An unaccompanied minor (UMNR) is a child travelling without the supervision of an adult or sibling 15 years or over in the same cabin.
A young passenger (YNGP) is a passenger aged between 12 and 15 years.
Important Information
- There is no limit to the number of unaccompanied minors or young passengers that Qantas accepts on each Qantas operated flight.
- The information below applies for travel on Qantas operated and marketed flights only.
- Transfers to/from other airlines’ flights is not permitted.
- Refer your customer to Unaccompanied Minors for further information on children travelling alone..
General Information
Most fares require the adult level to be applied for unaccompanied minors, please check the Child Discount paragraph in the conditions of the fare. Normal fare rules apply for changes and cancellations.
| Qantas ^ and Qantas Link Domestic Flights | Qantas International~ Flights | Unaccompanied Minor/Young Passenger Requirements | How to Book |
| 0-4 years (inclusive) | 0-5years (inclusive) | The child cannot travel as an unaccompanied minor, they must be accompanied by an adult. | Not applicable |
| 5-11 years (inclusive)# | 5 years* 6-11 years (inclusive) |
The child must travel as an unaccompanied minor. | Add required entry codes to the booking and accept payment of a supervision fee+ via EMD |
| 12-15 years (inclusive)# | 12-15 years (inclusive) | The child can travel as an unaccompanied minor or young passenger. | Unaccompanied Minors: Add required entry codes to the booking and accept payment of a supervision fee+ via EMD Young Passengers: Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. They will travel without any additional service provided. |
| 16-17 years (inclusive) | 16-17 years (inclusive) |
Unaccompanied minor service is not available. | Young Passengers: Add YNGP OSI codes to the booking to ensure the child is identifiable to crew in the event of a delay or disruption. They will travel without any additional service provided. |
^ Excluding domestic flights departing from an international terminal
~ Including domestic flights departing from an international terminal. Additional documentation is required
# For bookings with a transit time less than four hours between any two connecting flights
* Where the flight time is less than six hours
+ A service fee of A$100 for domestic and A$180 for international travel applies per Unaccompanied Minor if the supervision fee is paid on departure at the airport
Qantas does not accept unaccompanied minor bookings for:
- Children aged 4 years or under for domestic flights.
- Children aged 5 years or under for international flights.
- Children who require medication but are unable to self-administer or do not have a supporting letter from their doctor.
- Qantas codeshare and other airline flights.
- Flight that include an overnight stopover or is the last flight of the day, except for routes where only one flight operates daily.
- Connecting flights from different airports in the same city.
- Transit times when any two connecting flights are more than four hours.
- Connection flights to/from another airline.
All unaccompanied minors (under 12 years) and young passengers under 15 years travelling to/from the USA require:
- A parent or guardian to drop them off at the Qantas departure ports; and
- A main contact nominated by the parent/guardian to pick them up at the Qantas arrival port.
Pre-Travel
- A supervision fee of A$50 for domestic and A$90 for international travel applies per unaccompanied minor in each direction if pre-purchased.
- These supervision fees can be booked via your Technology Partner connected to the Qantas Distribution Platform and other technology systems.
- The supervision fee EMD receipt must be provided to your customer as this is required by Qantas staff on the day of travel.
At the Airport
- A service fee of A$100 for domestic and A$180 for international travel applies per unaccompanied minor if the supervision fee is paid on departure at the airport.
- If there are voluntary or involuntary changes to your customer’s flights, issue a new EMD for the Supervision Fee(s) and refund the original EMD through BSP, including details of the new EMD.
- Young passengers travelling with unaccompanied minors in the same booking are unable to be seated together and supervised by Qantas staff both at the airport and in-flight unless they also pay the unaccompanied minor supervision fee.
- If the parents would like all children to stay together for the entire journey, the unaccompanied minor supervision fee will need to be collected for each child.
Children Travelling with Medications
- Please ensure Qantas is notified of any medical, dietary or special requirements for the unaccompanied minor by including on the documentation.
- Medication is considered as any prescription medicine from a doctor or dentist, or medicine from a pharmacist or over the counter. A letter from the child’s doctor will need to be provided for medication to be carried on-board, including Adrenalin Auto Injector and Ventolin inhalers.
- For further information, refer to our Children Travelling with Medication guide.
Travel Including Flights to South Africa
- As per the South African Immigration Act regarding travel documentation requirements for children, all travel documentation must be available for presentation on arrival and departure from South Africa.
- For further information, refer to our Travel Documents guide.
Parents and Children Travelling in Separate Cabins
- If the parent or guardian is travelling in a different cabin from their children, the children will be considered unaccompanied minors.
Seat Selection and Pre-purchase Additional Baggage
- Additional baggage and advance seat selection for unaccompanied minors is not available for pre-purchase.
Your Customer's Booking
The following documentation is required before the unaccompanied minor can be accepted on-board:
- Completed Unaccompanied Minor Form available online for both Australian domestic and international travel.
- EMD receipt for the supervision fee
- For international travel, a valid passport and applicable visas, if required
The main or nominated contact is responsible to:
- Drop-off / pick-up the unaccompanied minor with Qantas staff
- Notify the check-in agent the child is travelling unaccompanied and hand over the completed Qantas unaccompanied minor documentation and EMD receipt
- Provide photo identification matching the name given to Qantas on the documentation
- Remain at the airport until the flight has taken off and is in the air
- Be available by telephone at any time, without delay, while the child is in Qantas’ care
Please allow additional time at check-in when documentation is being completed on arrival at the airport. If this is not completed correctly, the child may be transferred to the next available flight or may not be able to travel if this is the last flight of the day.
For travel to/from the USA, the child's parent or guardian must always be present when delivering the child to the airport.
Domestic Check-in
- Minimum of 1 hour prior to departure where the parent/guardian will be advised the time to meet a Qantas cabin crew member at the applicable departure gate.
International Check-in
- Minimum of 2 hours prior to departure where the parent/guardian will be advised the time to meet a Qantas ground staff representative who will be escorting the child through Customs and Immigration to the departure gate.
Airport Security
- Unaccompanied minros are subject to the same security screenings, which may include the use of body scanners and quarantine procedures as other passengers.
Inflight
- During the flight, the child will be seated close to cabin crew who will regularly check on the child.
Arrival
- The child will be assisted with arrival procedures by Qantas staff. Qantas cabin crew will deliver the child to the nominated parent/guardian who must provide photo identification as verification of their identity.
Collection of Supervision Fee
A supervision fee is to be collected in each direction, payable upon issuing the ticket.
| Commercial Name | EMD Type | Service Code | RFIC | RFISC | Fee Amount |
| Supervision Fee - Domestic | S | UMND | E | 0BZ | A$50 per UMNR per direction (A$45.45 and A$4.55UO)* |
| Supervision Fee - International | S | UMNI | E | 0B0 | A$90 per UMNR per direction |
*All Domestic supervision fees must be receipted on EMD with the GST component shown separately as a ‘UO’ amount.
- Code 0BZ /0B0 (0 = Zero not O for Oscar)
- A single EMD-S can be issued for multiple supervision fees, per UMNR, in the same PNR
- Once the EMD-S is associated in the PNR, no further notification is required to Qantas
- The supervision fee EMD receipt is to be provided to your customer as this is required by Qantas staff on the day of travel
Entry Codes
All entries listed below must be included in the booking for an unaccompanied minor.
Please refer to your Technology Partner for any additional information regarding SSR/OSI entries for an unaccompanied minor booking.
Note: The UMNR SSR entry remains as HN status in your customer’s booking.
| Amadeus | |
| Age of child (must be 2 digits) | SRUMNR-UM08 |
| Language of child and first name | OSQF ENGLISH MICHAEL |
| Sender name and relationship | OSQF SENDER MRS HELEN BAKER MOTHER |
| Sender contact address | OSQF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW |
| Sender phone contact | OSQF CTCH 02 96915555 |
| Receiver name and relationship | OSQF RECEIVER MR JOHN BAKER FATHER |
| Receiver contact address | OSQF CTCA BNE 51 BANK DVE ASCOT 4007 QLD |
| Receiver phone contact | OSQF CTCH BNE 07 32343860 |
| Travelport - Galileo | |
| Age of child (must be 2 digits) | SI.QF*UMNR UM08 |
| Language of child and first name | SI.QF*ENGLISH MICHAEL |
| Sender name and relationship | SI.QF*SENDER MRS HELEN BAKER MOTHER |
| Sender contact address | SI.QF*CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW |
| Sender phone contact | SI.QF*CTCH 02 96915555 |
| Receiver name and relationship | SI.QF*RECEIVER MR JOHN BAKER FATHER |
| Receiver contact address | SI.QF*CTCA BNE 51 BANK DVE ASCOT 4007 QLD |
| Receiver phone contact | SI.QF*CTCH BNE 07 32343860 |
| Sabre | |
| Age of child (must be 2 digits) | 3UMNR/UM08-1.1 |
| Language of child and first name | 3OSI QF ENGLISH MICHAEL |
| Sender name and relationship | 3OSI QF SENDER MRS HELEN BAKER MOTHER |
| Sender contact address | 3OSI QF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW |
| Sender phone contact | 3OSI QF CTCH 02 96915555 |
| Receiver name and relationship | 3OSI QF RECEIVER MR JOHN BAKER FATHER |
| Receiver contact address | 3OSI QF CTCA BNE 51 BANK DVE ASCOT 4007 QLD |
| Receiver phone contact | 3OSI QF CTCH BNE 07 32343860 |
| Travelport - Worldspan | |
| Age of child | 3S1N1.1UMNR UM09 |
| Language of child and first name | 3SSROTHSQF*CHAN/TAIMAN MALE ENGLISH SPEAKING |
| Sender name, relationship, contact address and phone contact | 3SSROTHSQF*PARENT ANDERSON/MR 415 PALM ST PAR PHONE 123 456-7890 WILL ESCORT TO SYD AIRPORT |
| Receiver name, relationship, contact address and phone contact | 3SSROTHSQF*AUNT SUSAN/MRS 145 PARK SQUARE CRES LON PHONE 020 7262 1732 WILL MEET ON ARRIVAL |
| Infini | |
| Age of child (must be 2 digits) | 3UMNR/UM08-1.1 |
| Language of child and first name | 3OSI QF ENGLISH MICHAEL |
| Sender name and relationship | 3OSI QF SENDER MRS HELEN BAKER MOTHER |
| Sender contact address | 3OSI QF CTCA SYD 3 HARBOUR ST SYDNEY 2000 NSW |
| Sender phone contact | 3OSI QF CTCH 02 96915555 |
| Receiver name and relationship | 3OSI QF RECEIVER MR JOHN BAKER FATHER |
| Receiver contact address | 3OSI QF CTCA BNE 51 BANK DVE ASCOT 4007 QLD |
| Receiver phone contact | 3OSI QF CTCH BNE 07 32343860 |