TICKET CREDIT COMMERCIAL POLICY
Qantas is providing further flexibility to customers to utilise credits by allowing tickets to be reissued before 31 December 2023 for travel within the ticket validity.
View Commercial Policy Ticket Credit Redemption
Find commercial policy information related to travel disruptions.
| Commercial Policy | Valid For | Summary of Option | Authority |
| Commercial Policy for customers impacted by Sydney-Singapore schedule change | Tickets issued on/before 19 May 2023 for travel between 29 October 2023 and 10 May 2024 | Rebook or Upgrade or Credit or Refund | 574623 |
| Commercial Policy for customers impacted by Sydney-Bangkok schedule change | Tickets issued on/before 19 May 2023 for travel between 31 March 2024 and 10 May 2024 | Upgrade or Credit or Refund | 574624 |
| Commercial Policy for customers impacted by Auckland flooding | Tickets issued on/before 9 May 2023 for travel between 9 May and 10 May 2023 | Rebook or Credit | 574625 |
| Commercial Policy Ticket Credit Redemption - Additional Flexibility | Tickets issued on/before 30 September 2021 and must be reissued between 15 December 2022 and 30 June 2023 | Rebook | 523902 |
| Commercial Policy for customers impacted by Air Vanuatu flight cancellations | Qantas codshare with Air Vanuatu ticket issued on/before 19 April 2023 for travel between 31 March 2023 and 19 April 2023. | Rebook or Credit or Refund | 574619 |
| Commercial Policy for customers impacted by Jetstar and Jetstar Asia Singapore terminal change | Tickets for flights with a connection time in Singapore of less than 90 minutes issued on/before 20 March 2023 for travel between 22 March 2023 and 21 March 2024. | Rebook or Credit or Refund | 532909 |
| Commercial Policy for the extension of travel dates for credits expiring on 31 December 2023 | Tickets with an original date of issued on/before 30 September 2021, reissued prior to 16 March 2023 and who wish to move their travel date from 2023 to 2024. | Rebook or Credit | 523908 |
| Ticket Credits for Multiple Bookings for Qantas Customers Impacted by Coronavirus | Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) | Credit | 628180 |
|---|---|---|---|
| Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023 | Tickets issued on/before 30 September 2021 | Rebook | 628179 |
| Commercial Policy for customers impacted by Cyclone Kevin | Tickets issued on/before 3 March 2023 for travel between 3 March and 10 March 2023. | Rebook or Credit | 523906 |
| Commercial Policy for customers impacted by Cycylone Gabrielle | Tickets issued on/before 12 February 2023 for travel between 12 February and 19 February 2023 | Rebook or Credit | 523905 |
| Commercial Policy for customers impacted by Auckland flooding | Tickets issued on/before 28 January 2023 for travel between 28 January 2023 and 1 February 2023 | Rebook or Credit | 523903 |
| Commercial Policy | Valid For | Summary of Options | Authority |
| Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg | Tickets issued on/before 7 November 2022 for travel between 28 March 2023 and 28 October 2023 | Rebook or Credit or Refund | 523900 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Perth and Jakarta | Tickets issued on/before 28 October 2022 for travel between 30 November 2022 to 30 September 2023 | Rebook or Credit or Refund | 499350 |
| Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco | Tickets issued on/before 10 October 2022 for travel between 30 October 2022 and 21 May 2023 | Rebook or Credit or Refund | 499345 |
| Commercial Policy for Customers affected by aircraft change between Sydney/Melbourne and Los Angeles | Tickets issued on/before 12 October 2022 for travel between 31 August 2022 and 26 March 2023 | Rebook or Credit or Refund | 499347 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney and Shanghai | Tickets issues on/before 10 October 2022 for travel between 31 October 2022 and 25 March 2023 | Credit or Refund | 499349 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong | Tickets issued on/before 9 September 2022 for travel between 30 October 2022 and 29 January 2023 | Rebook or Credit or Refund | 499346 |
| Commercial Policy – Fly Well | For travel between 12 June 2020 and 31 October 2022 | Rebook or Credit | 628183 |
| Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) | Tickets issued on/before 31 May 2022 | Rebook or Credit or Refund | 499341 |
| Commercial Policy for Customers Affected by Cancellation of Emirates Flights between Sydney and Christchurch | Tickets issued on/before 16 August 2022 for travel between 1 December 2022 and 25 March 2023 | Rebook or Credit or Refund | 499342 |
| Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights | Tickets issued on or before 10 August 2022 | Rebook or Credit or Refund | 428671 |
| Commercial Policy for Customers with an Australian Domestic Connection to an International Flight | Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 | Rebook | 428669 |
| Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements | Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022 | Rebook or Credit or Refund | 750550 |
|---|---|---|---|
| Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) | Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. | Rebook or Credit or Refund | 428666 |
| Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) | Tickets issued on/before 31 May 2022 | Rebook or Credit or Refund | 428665 |
| Commercial Policy for Qantas customers affected by flooding in Ballina | Tickets issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022. | Rebook or Credit | 428662 |
| Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates | Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 | Reissue ticket | 428661 |
| Commercial Policy for Qantas Customers Affected by Comair cancellations | Ticket issued on/before 15 March 2022 for travel between 15 March 2022 and 31 March 2022 on any Comair (MN) sectors | Rebook or Credit or Refund | 798575 |
| Commercial Policy for Qantas Customers Affected by Queensland and NSW floods | Tickets issues on or before 7 March 2022 for travel between 27 February 2022 and 10 March 2022 | Rebook or Credit | 798572 |
| Commercial Policy for Qantas Customers Affected by Delhi Cancellations | Qantas cancellation of DEL/SYD flights for travel between the 24 January 2022 and 31 January 2022 | Rebook or Credit or Refund | 798570 |
| Commercial Policy for Qantas Customers Affected by Honolulu Cancellations | Qantas cancellation of SYD/HNL and HNL/SYD flights for travel between the 31 January 2022 and 26 March 2022 | Rebook or Credit or Refund | 798568 |
| Commercial Policy for Qantas Customers Affected by QF68 DEL/SYD on the 14th, 16th and 17th January 2022 | Qantas cancellation of QF68 DEL/SYD on the 14th, 16th and 17th January 2022 | Rebook or Credit or Refund | 798567 |
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 | Rebook or Credit | 638321 |
| Northern winter 2021 Qantas International flight cancellations | Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 | Rebook or Credit or Refund | 737727 |
| Commercial Policy | Valid For | Summary of Options | Authority |
| Commercial Policy - Fly Flexible | Refer to policy | Rebook or Credit | 638328 |
| Commercial Policy for Qantas customer impacted by the cancellation of RMA and CTL flights in 2022 | For cancellation of RMA and CTL flights in 2022 | Credit or Refund | 750554 |
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 | Rebook or Credit | 638321 |
|---|---|---|---|
| Northern winter 2021 Qantas International flight cancellations | Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 | Rebook or Credit or Refund | 737727 |
| Suspension of the Trans Tasman Quarantine Free Travel - New South Wales | Tickets issued on/before 25 June 2021 for travel between 23 June 2021 and 6 July 2021 | Rebook or Credit | 737730 |
| Suspension of the Trans-Tasman Quarantine Free Travel | Tickets issued on/before 17 June for travel between 25 May 2021 - 23 June 2021 | Rebook or Credit |
737728 |
| Suspension of the Trans Tasman Quarantine Free Travel | Tickets issued on/before 6 May 2021 for travel between 6 May 2021 and 10 May 2021 | Rebook or Credit | 638343 |
| Northern Summer 2021 Qantas International Flight Cancellations |
Tickets issued on/before 26 February 2021 | Rebook or Credit or Refund | 638327 |
| Northern Winter 2020 Qantas International Flight Cancellations | Tickets issued on/before 1 October 2020 | Rebook or Credit or Refund | 638322 |
| Flight Cancellations due to Demand Impact of Coronavirus | Tickets issued on/before 3 June 2020 for travel between 26 March 2020 and 24 October 2020 | Rebook or Credit or Refund | 623062 |
| Commercial Policy | Valid For | Summary of Options | Authority |
| Coronavirus Related Travel Restrictions - International Itineraries | Tickets issued on/before 3 July 2020 for travel between 31 January and 17 September 2020 | Rebook or Credit | 611524 |
|---|---|---|---|
| Change Fee Waiver for Qantas International Excluding TASMAN | Refer to policy | Rebook or Credit | 628181 |
| Change fee waiver for Qantas International and Domestic bookings | Refer to policy | Rebook | 623063 |
To search for earlier policies refer to Agency News and select the Commercial Policy category and required date range.