Commercial Policy |
Valid For |
Summary of Options |
Authority |
Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg |
Tickets issued on/before 7 November 2022 for travel between 28 March 2023 and 28 October 2023 |
Rebook or Credit or Refund |
523900 |
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Perth and Jakarta |
Tickets issued on/before 28 October 2022 for travel between 30 November 2022 to 30 September 2023 |
Rebook or Credit or Refund |
499350 |
Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco |
Tickets issued on/before 10 October 2022 for travel between 30 October 2022 and 21 May 2023 |
Rebook or Credit or Refund |
499345 |
Commercial Policy for Customers affected by aircraft change between Sydney/Melbourne and Los Angeles |
Tickets issued on/before 12 October 2022 for travel between 31 August 2022 and 26 March 2023 |
Rebook or Credit or Refund |
499347 |
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney and Shanghai |
Tickets issues on/before 10 October 2022 for travel between 31 October 2022 and 25 March 2023 |
Credit or Refund |
499349 |
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong |
Tickets issued on/before 9 September 2022 for travel between 30 October 2022 and 29 January 2023 |
Rebook or Credit or Refund |
499346 |
Commercial Policy – Fly Well |
For travel between 12 June 2020 and 31 October 2022 |
Rebook or Credit |
628183 |
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) |
Tickets issued on/before 31 May 2022 |
Rebook or Credit or Refund |
499341 |
Commercial Policy for Customers Affected by Cancellation of Emirates Flights between Sydney and Christchurch |
Tickets issued on/before 16 August 2022 for travel between 1 December 2022 and 25 March 2023 |
Rebook or Credit or Refund |
499342 |
Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights |
Tickets issued on or before 10 August 2022 |
Rebook or Credit or Refund |
428671 |
Commercial Policy for Customers with an Australian Domestic Connection to an International Flight |
Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 |
Rebook |
428669 |
Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements |
Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022 |
Rebook or Credit or Refund |
750550 |
Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) |
Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. |
Rebook or Credit or Refund |
428666 |
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) |
Tickets issued on/before 31 May 2022 |
Rebook or Credit or Refund |
428665 |
Commercial Policy for Qantas customers affected by flooding in Ballina |
Tickets issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022. |
Rebook or Credit |
428662 |
Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates |
Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 |
Reissue ticket |
428661 |
Commercial Policy for Qantas Customers Affected by Comair cancellations |
Ticket issued on/before 15 March 2022 for travel between 15 March 2022 and 31 March 2022 on any Comair (MN) sectors |
Rebook or Credit or Refund |
798575 |
Commercial Policy for Qantas Customers Affected by Queensland and NSW floods |
Tickets issues on or before 7 March 2022 for travel between 27 February 2022 and 10 March 2022 |
Rebook or Credit |
798572 |
Commercial Policy for Qantas Customers Affected by Delhi Cancellations |
Qantas cancellation of DEL/SYD flights for travel between the 24 January 2022 and 31 January 2022 |
Rebook or Credit or Refund |
798570 |
Commercial Policy for Qantas Customers Affected by Honolulu Cancellations |
Qantas cancellation of SYD/HNL and HNL/SYD flights for travel between the 31 January 2022 and 26 March 2022 |
Rebook or Credit or Refund |
798568 |
Commercial Policy for Qantas Customers Affected by QF68 DEL/SYD on the 14th, 16th and 17th January 2022 |
Qantas cancellation of QF68 DEL/SYD on the 14th, 16th and 17th January 2022 |
Rebook or Credit or Refund |
798567 |
Australia Domestic Border Closures - domestic itineraries |
Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 |
Rebook or Credit |
638321 |
Northern winter 2021 Qantas International flight cancellations |
Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 |
Rebook or Credit or Refund |
737727 |