Qantas is giving customers an extra 12 months to use their COVID credits, which are a carry-over from the unprecedented upheaval to borders and travel during the pandemic. 

Before today, customers had to book and complete their travel by 31 December 2023. Following this change, they will still have to book by 31 December this year but have until December 2024 to complete their travel*. 

Credits have been extended three times since 2020 and this final extension to the travel date is designed to make it easier for your customers to use their remaining credits for their next Australian domestic or international trip, this year or next.

The travel date extension makes the Qantas Group COVID credit program more flexible than our main domestic competitor and one of the most flexible among global carriers – some of which have already expired their COVID credits. Our COVID credits can be used on sale fares and frequent flyer flight promotions, so your customers can get maximum value. 

This extension follows a number of other initiatives introduced over the past year to make using COVID credits easier. They include a number of commercial policies with added flexibility to make it easier for your customers to use their credits, reminders sent to travel agents and incentives for agents to encourage their customers to use their credits. Qantas’ “Find My Credit” tool will also launch in April to help those who have lost track of their original booking details.

Below are the commercial policies that have been updated to reflect this extension. 

• Customers impacted by an extension of travel dates permitted for credits expiring on 31 December 2023
  
• Ticket credit redemption – additional flexibility 
  
• Flight credit allowing multiple bookings for Qantas customers impacted by Coronavirus
  
• Qantas customers impacted by Coronavirus extended ticket validity to 31 December 2023

Please see the commercial policies page for a full list of policies available to you to assist with booking your customer’s next trip using their travel credit.