Qantas customers impacted by the relocation of State of Origin from Melbourne on 9 June 2021

Commercial Policy|Published 1 June 2021

This policy is for customers holding a match ticket to the State of Origin Game in Melbourne scheduled on 9 June 2021 which has been relocated to Townsville after the COVID-19 outbreak in Melbourne.

The following commercial policy is available to customers holding a valid

  • 081 domestic ticket issued on/before 31 May 2021 for
  • Travel between 5 June 2021 to 13 June 2021 

Melbourne affected destination itineraries.

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 737729 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
  • Customers must hold valid proof of match ticket.

Further conditions:

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.

Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded.