Commercial Policy for Domestic Itineraries due to border closures

Commercial Policy|Published 15 July 2021

The following commercial policy is available to customers holding a valid

  • 081 domestic ticket issued on/before 30 July 2021 for
  • Travel between 29 July 2020 and 30 July 2021 

For customers holding a domestic itinerary who are impacted by a change in State or Territory Government domestic border or travel policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or are unable to travel to Australia due to an International border closure.

Please refer to individual Australian State Government websites for the latest border restrictions.

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
1. Rebook travel
  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas / QantasLink
  • Reissue with authority 638321 in endorsement box.
  • Change fee does not apply.
  • Rebooking permitted in the same available or higher booking class on Qantas / QantasLink services
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket
2.  Retain ticket value in credit
  • Ticket validity rules apply
  • Reissue with authority 638321 in endorsement box
  • Change fee does not apply
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket
  • Ticket can be held in credit until 31 December 2023. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2023. Travel must be completed by 31 December 2023.

Further conditions:

  • Valid proof of being impacted by travel restrictions may include, but is not limited to: a booking reference or ticket number for travel on another airline or other form of transport to/from an impacted region, proof of address (if part of a suburb/state lockdown) eg. drivers licence. This information must be added to the booking as a remark where relevant.
  • New travel dates must be within ticket validity.
  • Changes on the day of departure are permitted. All other rules and conditions of the ticket remain unchanged.
  • All changes must be made prior to the original ticketed departure.
  • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Qantas Points Plus Pay and Qantas & Partner Classic Flight Rewards tickets: Customers are entitled to the same options and conditions as listed above. 

Passengers who are travelling on Qantas or Partner Classic Flight Reward tickets are entitled under the Flexible Classic Flight Reward policy to cancel or rebook on an eligible Qantas, Jetstar or Frequent Flyer Partner Airlines subject to reward seat availability. Classic Flight Reward tickets cannot be retained in credit.

Please note, any changes to bookings in redemption classes must be made in the same class as the original booking.

For customers holding a non-Qantas (081) issued ticket:

For tickets validated to another carrier, please refer to the ticketed airline’s policy for ticket reissue.