Coronavirus travel update

Latest News|Published 26 May 2021

Find commercial policies and information on recent immigration changes for your customers who have been impacted by Coronavirus.

Government travel updates and entry requirements

Whether your customer is travelling from, to or within Australia, remember to check their local state or government website, health authority or travel advice website and stay up to date with the latest travel requirements, including wearing face masks and coverings within airports.

Passengers are required to wear a mask on all Australian domestic flights. 

Your customer’s mask needs to cover their mouth and nose and must be worn unless they are under 12 years of age or have a medical condition. 

When travelling, they’ll need to wear their mask as soon as they enter the airport, and also inflight.

Ensure your customers are aware of any government requirements that apply at their destination, including wearing face masks and coverings. 

Refer to travel updates for more information

Managing your customer’s Qantas flights

We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer.

This means that customers who have booked a flight may not know the status of their flight until closer to their travel dates. We understand this is frustrating, however, we don’t want to cancel flights that we may be able to operate.

If we decide to cancel a flight, we will generate the flight cancellation on your customer's booking via the GDS as soon as possible. Our commercial policies are continuously updated on Qantas Agency Connect outlining options available to your customer, including a refund.

Qantas may also need to contact your customer via SMS or email using the information in their booking. To enable us to provide the best service to your customer, we request that you add your customer’s contact details to their booking via an OSI. For further information about GDS entries on information for your customer’s contact details, find out more here.

Alternatively, your customer can choose to cancel their flight, subject to fare rules and conditions.

Customers are encouraged to contact Travel Agents and third-party websites directly to discuss their options.

Qantas domestic Australia network

To ensure your customers can book with confidence, we've extended our flight flexibility offer for our Australian domestic network.

  • Book any Australian domestic flight between 21 May 2020 and 31 July 2021
  • For travel between 12 June 2020 and 28 February 2022

If your customer decides to change the date of their travel, we’ll waive the change fee one time. They’ll need to change their flight before their scheduled date of departure. When your customer is ready to rebook, they’ll also need to cover any fare increase for their new flight, if applicable.

Some Australian states and territories have introduced new measures, including additional health and safety protocols in response to Coronavirus that may impact your customer's interstate travel.

Check the latest Government travel restrictions, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your customer's own expense), or they could be denied entry.

Inflight services - Australian domestic flights

Food and beverage services

Due to the reduction in travel demand and government restrictions we have temporarily changed some of our services. This includes changes to your customers check-in experience, a significantly reduced food and beverage and inflight entertainment offering. Changes to our food and beverage offering will differ by stages and dependant on government restrictions easing. For more information explore our inflight dining.

Economy services

On services less than three and a half hours, we’ll be offering your customers a snack and a complimentary drink suitable to the time of day. On services more than three and a half hours a hot meal and complimentary drink suitable to the time of day of your flight. Pre-ordered Dietary Required Meals (Special Meals) are available on flights over three and a half hours only in the limited categories outlined below.

Business services

We offer your customers a selection of main meals, tea and coffee and a bar service. The bar service is available on flights departing after 9am. Pre-ordered Dietary Required Meals (Special Meals) are still available on all services in the limited categories outlined below.

Medical Vegetarian Religious Children
Diabetic Meal (DBML
Gluten and Dairy Friendly (GFML) 
Western Vegan (VGML)   Kosher (KSML)
Muslim (MOML)    
Children's (CHML)

Inflight Wi-Fi

To keep your customers connected inflight, in partnership with Viasat, we're progressively switching back on our Inflight Wi-Fi across our domestic B737 and A330-200 fleet.

Your customers may still wish to bring alternative material for their entertainment while we are reactivating this service.

Inflight entertainment

Our inflight entertainment service, including the Qantas Entertainment app, is available on selected flights. We recommend your customers bring alternative material for their entertainment, or use your smartphone or tablet to connect to our inflight Wi-Fi on selected Australian domestic flights. Our onboard magazine Spirit of Australia is currently only available digitally.

Inflight services - international flights

Food and beverage services

We’re making some temporary changes on international flights and will be offering customers a simplified meal service.

Economy services

Customers will be offered a hot meal and a complimentary bottle of water.

Business services

Customers will be offered a hot meal and a complimentary bottle of water.

Inflight entertainment

For trans-Tasman flights, inflight entertainment is being progressively rolled out. We recommend your customers bring alternative material for your entertainment. The onboard magazine Spirit of Australia is currently only available digitally.

Qantas international network

The Federal Government has revised its anticipated timeline for the completion of Australia's vaccine rollout to end-2021 and its timeline for significantly reopening our international borders to mid-2022.

In light of these two dates, we'll adjust our planned international flights from end-October to late December 2021. Our flights between Australia and New Zealand are unchanged. We remain optimistic that additional bubbles will open once Australia's vaccine rollout is complete to countries who, by then, are in a similar position, but it's difficult to predict which ones at this stage.

We will keep reviewing these plans as we move towards December and circumstances evolve.

Qantas international network changes

Travel between New Zealand and Australia

We've increased international services between Australia and New Zealand, following the opening of a quarantine free two-way travel bubble between the two countries.

Ensure your customers check the latest AustralianOpens external site and New ZealandOpens external site government travel requirements, including any applicable Australian State Government restrictions and requirements, to ensure your customers are eligible to travel and have completed any required documentation.

To travel between Australia and New Zealand quarantine-free, your customers must meet all of the following criterias:    

To be eligible to travel on a quarantine-free flight between Australia and New Zealand, your customers must meet all of the following criterias:

  • Your customers have spent the 14 days before you depart in either Australia or New Zealand. Note that you are able to visit each country for any length of time and are not required to stay for 14 days.
  • Your customers haven’t had a positive COVID-19 test in the 14 days before you depart.
  • Your customers aren’t waiting for the results of a COVID-19 test taken in the past 14 days.
  • Your customers haven't been in an area designated as a COVID-19 hotspot.
  • Your customers are not transiting from another international flight.
  • Your customers meet any immigration requirements.

Additional conditions for travel between Australia and New Zealand include mandatory health and travel declarations, use of face masks, immigration and entry requirements (which may include applying for a visa or NZeTA)  or your customers could be denied entry.

Find out more about travel between Australia and New Zealand.

A limited selection of pre-ordered Dietary Required Meals (special meals) are available on trans-Tasman Business services only, as outlined below. Pre-ordered Dietary Required Meals (special meals) on trans-Tasman Economy services are not available at this time.  For more information explore our Trans-Tasman dining

Medical Vegetarian Religious Children
Diabetic Meal (DBML
Gluten and Dairy Friendly (GFML) 
Western Vegan (VGML)   Kosher (KSML)
Muslim (MOML)    
Children's (CHML)

Qantas Fly Well program

Qantas and Jetstar has rolled out a series of wellbeing improvements to give peace-of-mind in preparation for domestic travel restrictions easing.

For more information

Immigration changes

Qantas has been advised of changes to the immigration regulations for a number of countries around the globe as a result of Coronavirus.

Please refer to the SmartravellerOpens external site in a new window website and the relevant government websites for all countries your customers will be travelling through, including their final destination.

Ensure you check current Australian travel alertsOpens external site for the latest information when your customers are leaving Australia.

If your customers are no longer able to travel based on current immigration restrictions, please refer to the Commercial Policy for options in managing their booking.

Online check-in and airport self-serve kiosks may not be available for check-in to selected destinations.

If your customers are booked to travel with Qantas, or are holding a Qantas (081) issued ticket but travelling on another carrier, please visit the IATA Travel CentreOpens external site in a new windowor the relevant government websites for all countries your customers will be travelling through, including their final destination. The IATA Travel Centre posts real time updates in relation to visa requirements and other immigration processes for your customers.

For more information