Commercial Policy - Fly Flexible

Commercial Policy|Published 22 July 2021

The following commercial policy waives the change fee for your customers who have a valid 

  • Any Qantas domestic Australian flight booked between 21 May 2020 and 28 February 2022, for travel between 12 June 2020 and 28 February 2022.
  • Any Qantas trans-Tasman flight booked between 15 October 2020 and 28 February 2022, for travel between 16 October 2020 and 28 February 2022.
  • Any Qantas International flight booked between 25 February 2021 and 28 February 2022, for travel between 1 November 2021 and 31 December 2022.

Options for customers holding a Qantas (081) issued ticket:

Option Permitted actions Ticket Reissue Conditions
1. Rebook Travel
  • Rebook to an alternate Qantas flight with a “QF” flight number
  • Rebooking permitted in the same or higher booking class
  • New travel dates must be within ticket validity
  • Reissue with authority 638328 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket.
  • All details of the original ticket including fare basis and fare calculation to be shown on the new ticket
2. Credit
  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
  • Reissue with authority 638328 in endorsement box
  • Change fee does not apply
  • Additional fare/taxes do apply.
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket.

Further conditions:

  • Domestic Red eDeal changes not permitted on scheduled day of departure.
  • This waiver does not apply to refund, cancellation or no-show fees.
  • Bookings made for a group via Qantas Group Travel are only eligible to use this policy at least 14 days prior to the first date of departure.
  • All other rules and conditions of the ticket remain unchanged.
  • All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel.
  • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Passengers who are travelling on Qantas & Jetstar Points Plus Pay tickets are entitled to the same options and conditions as listed above.