From 29 March 2020, Qantas will replace its Melbourne-Tokyo (Narita) services with Melbourne-Tokyo (Haneda) services. The following options are available to Qantas customers holding a valid (081) ticket issued on or before 16 December 2019 for travel on or after 29 March 2020.
- All changes must be made prior to the original ticketed departure.
- New travel dates must be within ticket validity.
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
Qantas Points Plus Pay and Qantas and Partner Classic Flight Rewards tickets: Passengers are entitled to the same options and conditions as listed above.
Your Customer's Ticket
All flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
Passengers may, without a fee:
Rebook to Qantas operated services between Brisbane and Narita (QF61/62);
- Passengers with connections to JAL or Jetstar Japan services in Narita may rebook to an alternative JAL or Jetstar Japan service operating from Haneda Airport
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply
If the above alternative options are not suitable, passengers are entitled to a refund. Passengers who have commenced their journey are entitled to a refund of the impacted sector/s. Passengers who have not commenced their journey are entitled to a full refund.
For customers holding a Qantas (081) issued ticket:
- The agent can reissue the ticket in-house if validated to Qantas (081)
- Ticket to be reissued with no additional collection or refund
- All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
- Authority number 591504 must be entered into the endorsement box to avoid ADM
- If there is no change to routing/booking class the ticket can be revalidated
Ticket in credit
- The Agent can reissue the ticket in-house if validated to Qantas (081)
- Additional fare and ticket taxes may apply subject to assessment of the new journey
- If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
- Authority number 591504 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.
- Any refund fees will be waived for tickets issued in accordance with this policy
- This excludes fees imposed by suppliers or third parties.
- To request a refund, return the ticket to the original point of purchase.
- Travel Agents can submit a Refund Application via BSP Link with reference to the Authority number 591504 to waive any refund fees, no later than 3 months from the date of this policy