Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

We service travel agents only. We are unable to assist customers who have booked directly with Qantas. 

You can view our Site Map here.

Policies and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 


GDS Formats

Learn how to sell Qantas flights and services in your GDS.

View Guide
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Schedule Change

This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.

View Policy
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Qantas Explorer Fare

A multi-city booking fare product that offers travellers to customise their dream adventure down under.

View Guide

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens external site in a new window.


View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQs

International FAQs

Relating to requirements for travelling overseas.

View FAQs
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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

View Information

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect

Monday - Friday

0900 - 1700

Qantas Group Travel

Monday - Friday

0900 - 1700

Qantas Contact Centres Phone: 03 6833 0700

Monday - Friday

1000 - 1500

Qantas Frequent Flyer Phone: 03 6833 0700

Monday - Friday

1000 - 1500

Special Handling Phone: 03 6833 0700

Monday - Friday

1000 - 1500

Flight status View flight status online  
Qantas Refunds

Monday - Friday

0900 - 1700

Customer Care  Customer Care Form