Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
We service travel agents only. We are unable to assist customers who have booked directly with Qantas.
You can view our Site Map here.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Schedule Change
This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.
Qantas Explorer Fare
A multi-city booking fare product that offers travellers to customise their dream adventure down under.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Visit Qantas Group TravelOpens external site in a new window.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | japangroupsales@qantas.com.au | Monday - Friday 0900 - 1700 |
| Qantas Group Travel | japangroupsales@qantas.com.au | Monday - Friday 0900 - 1700 |
| Qantas Contact Centres | Phone: 03 6833 0700 | Monday - Friday 1000 - 1500 |
| Qantas Frequent Flyer | Phone: 03 6833 0700 | Monday - Friday 1000 - 1500 |
| Special Handling | Phone: 03 6833 0700 | Monday - Friday 1000 - 1500 |
| Flight status | View flight status online | |
| Qantas Refunds | japangroupsales@qantas.com.au | Monday - Friday 0900 - 1700 |
| Customer Care | Customer Care Form |