Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

We service travel agents only. We are unable to assist customers who have booked directly with Qantas. 

You can view our Site Map here.

Policies and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

GDS Formats

Learn how to sell Qantas flights and services in your GDS.

View Guide

Schedule Change

This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.

View Policy

Qantas Explorer Fare

A multi-city booking fare product that offers travellers to customise their dream adventure down under.

View Guide

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens in a new tab or window.

FAQs

View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

View FAQsOpens in a new tab or window

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQsOpens in a new tab or window

International FAQs

Relating to requirements for travelling overseas.

View FAQs

Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

View Information

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect japangroupsales@qantas.com.au

Monday - Friday

0900 - 1700

Qantas Group Travel japan@qantasgrouptravel.com

Monday - Friday

0900 - 1700

Qantas Contact Centres Phone: 03 6833 0700
(Please note that this number is for direct customers and imminent departures only)

Monday - Friday

1000 - 1500

Qantas Frequent Flyer Phone: 03 6833 0700

Monday - Friday

1000 - 1500

Special Handling Phone: 03 6833 0700

Monday - Friday

1000 - 1500

Flight status View flight status onlineOpens in a new tab or window  
Qantas Refunds japangroupsales@qantas.com.au

Monday - Friday

0900 - 1700

Customer Care  Customer Care Form