Chauffeur Drive

Qantas is no longer offering its complimentary Chauffeur Drive Services, this also applies for customers booked on an eligible flight with a Qantas flight number that is operated by Emirates.

 

General Information

Eligibility and Conditions

Who is Eligible for Chauffeur Drive?

Chauffeur Drive is available to First and Business class customers who hold Qantas (081) or Emirates (176) commercial tickets and who book the service before 15 April 2020 for travel up to 30 April 2021.

Which Qantas Flights are Eligible for Chauffeur Drive?

Chauffeur Drive is complimentary for First and Business class customers confirmed on the following flights, including Frequent Flyer redemption tickets and Frequent Flyer upgrades confirmed 48 hours prior to departure:

  Route   Flight Numbers
Sydney<>London<>Sydney   QF1/QF2
Melbourne<>Perth<>London<>Perth<>Melbourne   QF9/QF10

Is my Customer Eligible when they have a Connecting Flight?

Chauffeur Drive can be booked in Adelaide, Sydney, Melbourne, Brisbane, Canberra, Hobart and Perth, when connecting to an eligible Qantas flight held in the same booking.

Chauffeur Drive can also be booked at a stopover point for customers connecting within 6 and 24 hours to/from an eligible flight. Domestic connecting flights may be booked in economy class. All flights must be held in the same booking.

Customers connecting to QF1/QF2 in Singapore on a QF international flight to/from BNE/MEL/SYD/PER are also eligible for Chauffeur Drive at these ports.

Chauffeur Drive is not offered in Singapore.

Chauffeur Drive is subject to Terms and Conditions.

Are Customers Travelling on Qantas Codeshare Flights Eligible?

Qantas codeshare customers travelling on an Emirates operated service to and from Dubai (flight numbered QF8000 to QF8999, excluding flights between Australia and Asia) are also eligible for Chauffeur Drive at destinations where Emirates offer the service. View destinationsOpens external site in a new window where Chauffeur Drive is available on the Emirates network.

How Far can my Eligible Customer Travel in the Complimentary Chauffeur Drive Transfer?

Chauffeur Drive includes a complimentary mileage allowance, which may be a distance driven allowance or a capped radius in the location served by Chauffeur Drive. If the journey exceeds the complimentary allowance, customers will need to pay the driver for this at their drop-off destination.

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Travelling with Additional Baggage

If your customer is travelling with baggage over the vehicle capacity, they may request a larger vehicle. This can be requested by contacting the applicable supplier 48 hours prior to flight departure.

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Chauffeur Drive FAQs

For further information regarding Chauffeur Drive please refer to the Chauffeur Drive FAQs (PDF).

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Additional Information and Supplier Contacts

Customer Departures

For all passengers departing Australia the Chauffeur Drive supplier will contact your customer the day before their flight to confirm their details. If your customer is not contacted by the supplier you can call the Qantas Agency Connect Team who can liaise with the supplier no earlier than 48 hours prior to departure or you can contact the supplier directly.

When you book your customers Chauffeur Drive make sure when you nominate a pick up time it allows your customer to get to the airport and through check-in, immigration and security in time to board their flight. If your passenger misses their flight all fare/taxes/fees will be applicable to change the booking.

If your customer misses their flight because the Chauffeur Drive does not arrive, Qantas will reaccommodate the customer on the next available flight.

Customer Arrivals

Your customers can locate their Chauffeur Drive on arrival:

Dubai – Qantas and Emirates customers should approach the Emirates Chauffeur Drive desk located on the right after exiting the Customs area.

London – Qantas customers are to approach the Qantas/Carey Chauffeur Drive desk located on the left side of the arrivals greeting area before the Emirates Chauffeur Drive Lounge. Customers travelling on Emirates should proceed to the Emirates Chauffeur Drive Lounge in the arrivals area.

Sydney International – Qantas customers should look for their chauffeur after exiting the Customs area, who will be holding a sign with a Qantas logo and their name. If your customer cannot locate their chauffeur they should approach the Qantas/Brunel Concierge located in the arrivals hall. Alternatively they can call 1300 360 950.

Sydney Domestic – Qantas customers will be met at the luggage carousel of their arrival flight by their chauffeur, who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they can call 1300 360 950.

Melbourne International - Qantas customers should look for their chauffeur after exiting the Customs area, who will be holding a sign with a Qantas logo and their name. If your customer cannot locate their chauffeur they should approach the Qantas/Brunel Concierge located in the arrivals hall. Alternatively they can call 1300 360 950.

Melbourne Domestic - Qantas customers will be met at the luggage carousel of their arrival flight by their chauffeur, who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they can call 1300 360 950.

Perth International Terminal 1 (T1) - Qantas customers travelling on Emirates operated flights should look for their chauffeur after exiting the Customs area (to the right near the exit doors), who will be holding a sign with the Emirates logo and their name. If your customer cannot locate their chauffeur they should call (08) 9365 9777.

Perth International Terminal 3 (T3) - Qantas customers travelling on Qantas operated flights should look for their chauffeur after exiting the Customs area (near the exit doors), who will be holding a sign with the Qantas logo and their name. If your customer cannot locate their chauffeur they should call (08) 9365 9777.

Singapore International - Qantas customers after collecting their bags must proceed to the left from baggage carousels 16-19 or to the right from baggage carousels 20-23 and enter through the automatic glass doors into the arrivals hall. Your customer will be met by a Qantas team member holding a 'Qantas Chauffeur Drive' sign who will direct them to the Chauffeur Drive desk. The Chauffeur Drive desk is Emirates branded and has a small 'Qantas Chauffeur Drive' sign. It is located opposite the Airport Information Counter at the arrivals level. 

Supplier Contacts

Chauffeur Drive Supplier Contacts
Airport Supplier Email Phone
Sydney Brunel Chauffeur Drive qantas@brunelchauffeurdrive.com.au 1300 855 955 (within Australia)
+61 2 9482 2448
Melbourne Brunel Chauffeur Drive qantas@brunelchauffeurdrive.com.au 1300 855 955 (within Australia)
+61 3 9338 6511
Brisbane Brunel Chauffeur Drive qantas@brunelchauffeurdrive.com.au 1300 546 676 (within Australia)
+61 7 3260 1127
Adelaide Halsan Pty Ltd trading as Hughes Limousines res@smartcaraustralia.com 1300 130 020
Canberra Royale Limousines mychauffeur@royalelimousines.com.au
*flight changes under 2hrs from arrival please phone*
1800 769 253 (within Australia)
+61 2 9660 3666
Hobart Tasmanian National Tours [SVR Limos] svr@intas.net.au +61 3 6228 4044
Perth Ground Transport Solutions Pty Ltd bookings@groundtransport.com.au +61 8 9365 9708
Auckland Corporate Cabs sheila@corporatecabs.co.nz +64 9632 0632
Wellington Corporate Cabs sheila@corporatecabs.co.nz +64 9632 0632
Christchurch Corporate Cabs sheila@corporatecabs.co.nz +64 9632 0632
Dubai VTS transportdxb@emirates.com +971 (0) 45047574
+971 (0) 50 9509810
London Carey Worldwide qantasres@carey.com +44 (0) 20 83267650
Singapore SIXT limo@sixt.com.sg +65 6346 6606

Your Customer's Booking

Booking Chauffeur Drive

Chauffeur Drive booking capability is available through Manage Booking up to 48 hours prior to departure for flights booked as part of a ticket validated to Qantas (081) or Emirates (176). When you or your customer logs into Manage Booking after the ticket has been issued, if eligible you will see the Chauffeur Drive promotional icon displayed above their flight details.

If you have two or more customers who wish to travel together using Chauffeur Drive but are in different bookings, you should only book one Chauffeur Drive transfer. For Qantas operated flights, no earlier than 48 hours prior to departure, you can contact the supplier to confirm your customers’ requirements.

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Confirmation

You or your customer can obtain confirmation through Manage Booking, once the booking has been made.

The confirmation will appear as ‘Your Transfer’, this confirmation can be printed or emailed to a nominated address. It will not appear in your GDS.

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Amending or Cancelling a Chauffeur Drive Booking

If your customer flights are amended the original Chauffeur Drive will be cancelled and will need to be rebooked for the new flights  through Manage Booking up to 48 hours prior to departure. Inside 24 hours Chauffeur Drive cannot be rebooked.

You can amend your customers Chauffeur Drive booking by logging into Manage Booking up to 48 hours prior to departure, by clicking on the ‘Cancel’ button, this will allow you to cancel and rebook with your customer’s updated details, including change of pick up/drop off address, time or phone contact details.

How do I Cancel a Chauffeur Drive Booking?

This can be actioned up to 2 hours prior to your customer’s scheduled departure or arrival time through Manage Booking, by clicking on the ‘Cancel’ button. On the day of departure please contact the Chauffeur Drive supplier.

What if my Customer’s Flight is Delayed or Cancelled?

If your customer’s flight is delayed due a schedule disruption, the customer’s Chauffeur Drive booking will be automatically adjusted to reflect the new timings, and this information will be provided to the supplier.

If your customer’s flight is cancelled and they are rebooked onto a different Qantas or Emirates flight and they were originally booked in first or business class they are still eligible for Chauffeur Drive. For bookings amended outside 48 hours of departure you will need to rebook through Manage Booking.

A customer whose booking has been amended inside 48 hours due to a Qantas flight disruption will be automatically rebooked by Qantas. Customers who are rebooked with an airline other than Qantas or Emirates will need to take a taxi from the airport at their destination and then claim the receipt from Customer Care on their return.

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