Commercial Policy Library

Find commercial policy information related to travel disruptions.

Commercial Policies 2021

COVID-19 travel policies

Qantas Customers Impacted by the Relocation of State of Origin from Melbourne on 9 June 2021 - Authority Number 737729

Australian Domestic Border Closures - Authority Number 638321

Qantas Passengers Impacted by the Suspension of the Trans-Tasman Quarantine Free Travel - Authority Number 737728

Qantas Customers Affected by Northern Winter 2021 Qantas International flight Cancellations - Authority Number 737727

Commercial policy for Northern Summer 2021 Tasman schedule changes - Authority Number 638344

Qantas Customers Impacted by the Suspension of the Trans Tasman Quarantine Free Travel - Authority Number 638343

Unwell Customer - Authority Number 628183

Ticket Credits for Multiple Bookings for Qantas Customers Impacted by Coronavirus (for Australia and New Zealand agents only) - Authority Number 628180

Fly Flexible Australian Domestic, Trans-Tasman and International - Authority Number 638328 

Qantas Passengers Impacted by the Suspension of the Trans-Tasman Safe Travel Zone - Authority Number 638330

Qantas Customers Affected by Northern Summer 2021 Qantas International Flight Cancellations - Authority Number 638327 

Qantas Customers Affected by Northern Winter 2020 Qantas International Flight Cancellations - Authority Number 638322

Customers Impacted by Qantas International Flight Cancellations due to Demand Impact of Coronavirus - Authority Number 623062

Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023 - Authority Number 628179

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Australian Domestic Commercial Policies

Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension - Authority Number 638340

Qantas Customers Impacted by Tropical Cyclone Seroja - Authority Number 638339

Qantas Customers Impacted by New South Wales Floods - Authority Number 638337

Qantas Customers Affected by the Postponement of Melbourne F1 Grand Prix - Authority Number 638325

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Commercial Policies 2020

Issued July - December 2020

Qantas Passengers Impacted by Coronavirus Related Travel Restrictions - International Itineraries

Temporary Addendum to Domestic Reissue Policy for Agents

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Issued January - June 2020

Qantas Passengers Travelling to and from Mainland China

Change fee waiver for Qantas International and Domestic bookings

Qantas Customers Affected by the Suspension of El Al Services Between Tel Aviv and Hong Kong, Bangkok and Tokyo

Cancellation of Select Asiana Airlines Services Between Seoul and Sydney

Cancellation of Select Qantas Airways Seasonal Services Between Sydney and Sapporo

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