Commercial Policies Library

Qantas aircraft at sunset

 

Find commercial policy information related to travel disruptions.

Commercial Policies 2022

Commercial Policy Valid For Summary of Options Authority
Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco Tickets issued on/before 2 September 2022 for travel between 30 October 2022 and 26 March 2023 Rebook or Credit or Refund 499345
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong Tickets issued on/before 9 September 2022 for travel between 30 October 2022 and 29 January 2023 Rebook or Credit or Refund 499346
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) Tickets issued on/before 31 May 2022 Rebook or Credit or Refund 499341
Commercial Policy for Customers Affected by Cancellation of Emirates Flights between Sydney and Christchurch Tickets issued on/before 16 August 2022 for travel between 1 December 2022 and 25 March 2023 Rebook or Credit or Refund 499342
Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights Tickets issued on or before 10 August 2022 Rebook or Credit or Refund 428671
Commercial Policy for Customers with an Australian Domestic Connection to an International Flight Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 Rebook  428669
Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022 Rebook or Credit or Refund 750550
Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. Rebook or Credit or Refund 428666
Commercial Policy – Fly Well For travel between 12 June 2020 and 30 September 2022 Rebook or Credit 628183
Commercial Policy for Qantas Customers Affected by Suspension of all British Airways (Operated by Comair) Tickets issued on/before 31 May 2022 Rebook or Credit or Refund 428665
Commercial Policy for Qantas customers affected by flooding in Ballina Tickets issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022. Rebook or Credit 428662
Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 Reissue ticket  428661
Commercial Policy for Qantas Customers Affected by Comair cancellations Ticket issued on/before 15 March 2022 for travel between 15 March 2022 and 31 March 2022 on any Comair (MN) sectors Rebook or Credit or Refund 798575
Commercial Policy for Qantas Customers Affected by Queensland and NSW floods Tickets issues on or before 7 March 2022 for travel between 27 February 2022 and 10 March 2022 Rebook or Credit 798572
Commercial Policy for Qantas Customers Affected by Delhi Cancellations Qantas cancellation of DEL/SYD flights for travel between the 24 January 2022 and 31 January 2022 Rebook or Credit or Refund 798570
Commercial Policy for Qantas Customers Affected by Honolulu Cancellations Qantas cancellation of SYD/HNL and HNL/SYD flights for travel between the 31 January 2022 and 26 March 2022 Rebook or Credit or Refund  798568
Commercial Policy for Qantas Customers Affected by QF68 DEL/SYD on the 14th, 16th and 17th January 2022 Qantas cancellation of QF68 DEL/SYD on the 14th, 16th  and 17th January 2022 Rebook or Credit or Refund  798567
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 Rebook or Credit 638321
Northern winter 2021 Qantas International flight cancellations Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 Rebook or Credit or Refund 737727
Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023  Tickets issued on/before 30 September 2021 Rebook 628179

Commercial Policies 2021

Commercial Policy Valid For Summary of Options Authority
Commercial Policy - Fly Flexible Refer to policy Rebook or Credit 638328
Commercial Policy for Qantas customer impacted by the cancellation of RMA and CTL flights in 2022 For cancellation of RMA and CTL flights in 2022 Credit or Refund  750554
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 Rebook or Credit 638321
Northern winter 2021 Qantas International flight cancellations Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 Rebook or Credit or Refund 737727
Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023  Tickets issued on/before 30 September 2021 Rebook 628179
Ticket Credits for Multiple Bookings for Qantas Customers Impacted by Coronavirus Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) Credit 628180
Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension Refer to policy (for point of sale Australia agents only) Rebook 638340
Commercial Policy Norfolk Island Cancellations Tickets issued on/before 29 July 2021 for travel between 29 July 2021 and 29 August 2021 Rebook or Credit or
Refund 
737734
Tasman Quarantine Free Travel Suspension to 24 September 2021 Tickets issued on/before 23 July 2021 for travel between 24 July 2021 and 24 September 2021 Rebook or Credit or Refund 737733
Trans Tasman Quarantine Free Travel Pause Refer to policy Rebook or Credit 737731
Qantas Customer Impacted by the Suspension of Auckland (AKL) / Gold Coast (OOL) Flights Tickets issued on/before 13 July 2021 for travel between 14 July 2021 and 15 September 2021 Rebook or Credit or Refund 737732
Suspension of the Trans Tasman Quarantine Free Travel - New South Wales Tickets issued on/before 25 June 2021 for travel between 23 June 2021 and 6 July 2021  Rebook or Credit 737730
Suspension of the Trans-Tasman Quarantine Free Travel Tickets issued on/before 17 June for travel between 25 May 2021 - 23 June 2021

Rebook or Credit

737728
Relocation of State of Origin from Melbourne on 9 June 2021 Tickets issued on/before 31 May 2021 for travel between 5 June 2020 and 13 June 2021 Credit 737729
Northern Summer 2021 Tasman schedule changes Tickets issued on/before 20 May 2021 for travel between 23 May 2021 and 15 August 2021 Rebook or Credit or Refund 638344
Suspension of the Trans Tasman Quarantine Free Travel Tickets issued on/before 6 May 2021 for travel between 6 May 2021 and 10 May 2021 Rebook or Credit 638343
Suspension of the Trans-Tasman Safe Travel Zone Tickets issued on/before 17 February 2021 for travel between 19 February and 22 February 2021 Rebook or Credit 638330
Northern Summer 2021 Qantas International Flight Cancellations
Tickets issued on/before 26 February 2021 Rebook or Credit or Refund 638327
Northern Winter 2020 Qantas International Flight Cancellations Tickets issued on/before 1 October 2020 Rebook or Credit or Refund 638322
Flight Cancellations due to Demand Impact of Coronavirus Tickets issued on/before 3 June 2020 for travel between 26 March 2020 and 24 October 2020 Rebook or Credit or Refund 623062

Commercial Policies 2020

Commercial Policy Valid For Summary of Options Authority
Coronavirus Related Travel Restrictions - International Itineraries Tickets issued on/before 3 July 2020 for travel between 31 January and 17 September 2020 Rebook or Credit 611524
Temporary Addendum to Domestic Reissue Policy for Agents Refer to policy Rebook 628186
Change Fee Waiver for Qantas International Excluding TASMAN Refer to policy Rebook or Credit 628181
Qantas Passengers Travelling to and from Mainland China Refer to policy Rebook or Credit or Refund 607935
Change fee waiver for Qantas International and Domestic bookings Refer to policy Rebook  623063

To search for earlier policies refer to Agency News and select the Commercial Policy category and required date range.