Commercial Policy for Qantas customers affected by flooding in Ballina
Commercial Policy|Published 31 March 2022
This policy applies to customers affected by flooding in Ballina.
The following commercial policy is available to customers holding a valid 081 domestic ticket issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022 for domestic itineraries to/from Ballina affected by flooding.
Customer options:
Option | Permitted actions | Ticket Reissue Conditions |
1. Rebook |
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2. Credit |
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For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
Qantas Points Plus Pay bookings are entitled to the same options and conditions as listed above.
Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.