Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

You can view our Site Map here.

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Policy and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

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Schedule Change and Disruption Handling Guide

If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer. 

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International Ticket Reissue Policy

Reassessment and reissue of all Qantas (081) International tickets for Qantas fares in all cabins and booking classes at the time of reissue.

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Qantas (081) Refund Policy


This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.
 

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If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance. 

FAQs

View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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International FAQs

Relating to requirements for travelling overseas.

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QAC

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

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Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.
 

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Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Contact Centres 

For our overseas offices refer to Qantas Contacts

 24hrs – 7 days a week 
Qantas Agency Connect - Brazil

0800 883 0095 (national toll free)

Option 1

 Monday - Friday 9am-5pm PST
Qantas Agency Connect - Chile

0800 004 321 (national toll free)

Option 1

 Monday - Friday 9am-5pm PST
Qantas Agency Connect - Papua New Guinea Phone: +675 7411 1066 
portmoresby@qantas.com.au		 Monday to Friday
0830 - 1700 local time
Qantas Agency Connect - South America

reservas@qantas.com.au

 Monday - Friday 9am-5pm PST
Flight status View flight status online  
Customer Specific Needs Team

For medical clearance requirements submit Travel Clearance Form online

specialhandling@qantas.com.au

  
Customer Care Submit a Customer Care Form on behalf of your customer
  

Terms and Conditions

View our: